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Resource Information for seniors and their family members
JudyThis resource listing has been compiled through many years of research by Judy Tanner.  If you have found a resource to be particularly helpful please contact Judy Tanner at the Woburn Senior Center. You may also email

Resources of Interest to Seniors and their family members are listed for informational purposes and do not imply a recommendation or endorsement of programs, services or products.  Due to the fluid nature of the internet and ever changing phone numbers and addresses, please alert us of necessary updates by phoning Judy Tanner at 781-897-5963 or email   

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Click on the subject letter to locate a resource and thank you for visiting the site.

AARP

Find out if you qualify for a number of programs available to seniors by using "Benefits QuickLINK".  Answer a few questions and get fact sheets, applications, and websites for programs that fit your situation at AARP or call 800-424-3410 or 866-448-3621 or write AARP Massachusetts Office One Beacon Street Suite 2301 Boston MA 02108. 

  • AARP - www.aarp.org 
  • AARP Bulletin - www.aarp.org/bulletin/ 
  • AARP Massachusetts - 866-448-3621

  • Mail may be sent to:  AARP - 601 E Street NW, Washington DC 20049

  • The toll free nationwide number is: 1-888-OUR-AARP or 1-888-687-2277

  • A toll free Spanish number can be reached at 1-877-342-2277

Abuse - Resources for Prevention

    • Minuteman Senior Services 26 Crosby Drive, Bedford MA 01730 - 781-272-7177 - www.minutemansenior.org 
    • Elder Protective Services - If you have reason to believe you or someone you know, age 60 or older, is being abused, neglected or exploited report it at 888-222-6171 or 800-922-2275
  • To speak with someone regarding your options, call SafeLink at 1-877-785-2020 - a 24 hour, free and multi-lingual hotline for programs in Massachusetts.

  • Protective services are offered by calling 781-272-7177 or 978-263-8720.  Elder Protective Services is a statewide program under the auspices of the Executive Office of Elder Affairs.  The Elder Abuse Hotline is available 24 hours a day, seven days a week at 1-800-922-2275.  Mistreatment of elders can include physical, sexual and emotional abuse, neglect or financial exploitation by family members or others with an ongoing personal relationship.  Ask for help if your caregiver or a family member is:
    • Hurting or threatening to hurt you
    • Won't let you see friends, family or your doctor
    • Is not providing food or medications
    • Is taking your money or things you value
    • Is signing your name without permission
    • Is asking you to sign papers you don't understand
    • For further information visit the website - www.minutemansenior.org 

  • The Disabled Persons Protection Commission is an independent investigation and oversight agency that investigates and re-mediates suspected abuse of people with disabilities between the ages of 21 and 59 in the Commonwealth - call 1-800-426-9009 or visit online  - www.mass.gov/dppc/ 

  • The National Center on Elder Abuse is a resource for elder rights, law enforcement and legal professionals, public policy leaders and researchers to promote understanding, knowledge sharing and action on elder abuse, neglect, and exploitation - contact 302-831-3525 or online for information about the NCEA. - www.ncea.aoa.gov/ 

Elder Abuse includes:
  • Physical harm
  • Threats
  • Verbal Abuse
  • Financial exploitation
  • Emotional Abuse
  • Neglect
  • Violation of privacy or other basic rights (for example: confined or forced out of a home)
  • *Over-medicating or withholding aids such as eyeglasses is also a form of abuse
Everyone has an obligation to report suspected elder abuse.
If you feel a person is in serious danger, call 911.

To speak with someone regarding your options contact SafeLink at 1-877-785-2020 - a 24 hour, free and multi-lingual hotline for programs in Massachusetts.
You may also contact 800-799-SAFE or visit ww.mass.gov 

To report elder abuse contact Minuteman Senior Protective at 888-222-6171 or 781-272-7177.
Minuteman is located at:  26 Crosby Drive Bedford MA 01730.

For further information regarding this important issue contact:

Eldercare Locator 800-677-1116 or www.eldercare.gov

  • A New Day - Brockton MA - 508-588-2045
  • Attorney General Public Inquire & Assistance Center - 617-727-8400
  • Attorney General's Office Elder Hotline - 888-AG-ELDER or 888-243-5337 - www.mass.gov/ago/elders 
  • Casa Myrna Vazquez - shelter for battered women and children - 617-338-2350
  • City of Woburn Substance Abuse Program Coordinator - City Hall, 10 Common Street, Woburn MA 01801 - 781-897-5894 
  • Eldercare Locator - 1-800-677-1116
  • Elizabeth Freeman Center - Pittsfield MA - 413-499-2425
  • Elizabeth Stone House - Shelter for battered women and children - 617-522-3659
  • Greater Boston Legal Services - Cambridge MA - 617-603-1803
  • Harbor COV - Shelter for battered women and children - 617884-9909
  • Independence House - Cape Cod - 800-439-6507
  • Mass Options at 1-844-422-6277 (1-844-422-MASS) - www.MassOptions.org 
  • Massachusetts Office of Victim Assistance - One Ashburton Place, Suite 1101 Boston MA 02108 - 617-727-5200 - www.state.ma.us/mova  or email
  • National Center on Elder Abuse - Massachusetts Hotline - 800-922-2275
  • National Center on Elder Abuse 202-898-2586 or www.elderabusecenter.org
  •  National Center on Elder Abuse Department of Family Medicine and Geriatrics, 1000 South Fremont Ave, Unit 22 Bld. A-6 - Alhambra, CA 91803 - www.ncea.aoa.gov - 855-500-3537 -
  • National Office - National Center on Elder Abuse - 302-831-3525
  • NELCWIT - Greenfield MA - 413-772-0871
  • New Hope, Inc. Attleboro MA - 508-226-4015
  • Office of the Attorney General - 1 Ashburton Pl. Boston MA 02108 - 617-727-2200
  • Reach Beyond Domestic Violence 24 hour hotline 800-899-4000
  • Respond - Shelter for battered women and their children - 617-625-5996
  • South Shore Women's Resource Center - Plymouth MA - 508-746-2664
  • Stanley Street Treatment and Resource - Fall River MA - 508-675-0087
  • The Women's Center - New Bedford MA - 508-996-3343
  • Woman Shelter - Holyoke MA - 413-538-9717


Activities of Daily Living (what is meant by this term?)

  • Bathing - washing by means of a sponge bath; tub or shower.  Including getting in and out of the tub/shower
  • Continence - Bowel/Bladder functions and personal hygiene such as the care of a catheter or colostomy
  • Dressing - All items of clothing including an artificial limb or brace
  • Eating - (this does not include meal preparation) - Ability to get food into the body.  This could include a cup, plate, finger foods and also may include tending to a feeding tube
  • Toileting - Ability to perform personal hygiene by getting to and from and on/off of a toilet
  • Transfer - Ability to move in/out of a bed, chair, wheelchair 

 Addiction - Information and Treatment services

Alcohol and Drug Abuse Hotlines - Free and confidential information and referral for alcohol and other drug abuse problems and related concerns: 
Massachusetts - 1-800-327-5050 (24 hours)
Rhode Island: 1-800-622-7422 (24 hours)

    • 12 Step Education Program - Woburn MA - 781-932-8711
    • Adcare Outpatient Clinic - 617-227-2622
    • Addiction Treatment Center of New England - Brighton MA - 617-254-1271
    • Addiction Treatment Helpline - Faneuil Hall Boston - 866-500-2323
    • Addiction Treatment Hotline - 855-835-7605 or 877-724-1388
    • Addiction Treatment Now - 855-212-3386
    • Al-Anon Family Groups - 888-425-2666
    • Anchor House - Plymouth MA - 508-746-6654
    • Arbour Counseling Services - Woburn - 781-932-8114
    • Askia Academy at Dimock - Roxbury MA - 617-442-8800
    • Baystate Health - Beacon House for Men - Greenfield MA - 413-773-1706
    • Baystate Health - Beacon House for Women - Greenfield MA - 413-773-4610
    • Baystate Health - Opportunity House - Springfield MA - 413-739-4733
    • Behavioral Health Centers - 877-809-6285
    • Behavioral Health Centers of America - 877-809-6285
    • Behavioral Health Network Inc. - "My Sister's House" - Springfield MA - 413-733-7891
    • Boston Drug Treatment Centers - 617-517-6448
    • Boston Hamilton Recovery Home - Dorchester MA - 617-288-1584
    • Boston Rescue Mission - Boston MA - 617-482-8819
    • Boston Sober Living & Recovery Houses - Malden MA - 617-782-9762
    • Bournewood Caulfield Center - Woburn - 781-932-0649
    • Bradford Health Services - 888-577-0012
    • Bureau of Substance Abuse Services - Boston MA - 617-624-5111
    • CAB Health and Recovery Services, Inc. - Woburn MA - 781-935-3025
    • Cambridge Health Alliance - Somerville MA - 617-591-6051
    • Capar Inc. - Somerville MA - 617-6036
    • Casa Esperanza - Men's Program - Roxbury MA - 617-445-7411
    • Caspar - "Womanplace" - Cambridge MA - 617-661-6020
    • Caspar Inc. - Cambridge MA - 617-661-6020
    • Caspar Inc. - Men's Residence - Somerville MA - 617-623-5277
    • Caspar Inc. - New Day - Somerville MA - 617-628-8188
    • Catholic Charities of Worcester County - Crozier House - Worcester MA - 508-860-2216
    • Center for Addiction Recovery - 888-475-9106
    • Children's Services of Roxbury - Roxbury MA - 617-989-1093
    • Choice Recovery Center - 617-612-5841
    • Citizens for Adequate Housing, Inc. - Inn Transition - Peabody MA - 978-531-9951
    • City of Woburn Substance Abuse Program Coordinator - 781-897-5894
    • Community HealthLink - Detoxification Program - Worcester MA - 508-860-1200
    • Devereux Masssachusetts - Integrated Treatment Unit - Rutland MA - 508-886-4746
    • Drug Treatment Center Finder - 866-879-8838
    • Drug-Rehab.org - 888-375-3655
    • Eastern Middlesex Alcoholism - Malden - 781-321-2600
    • Eastern Middlesex Alcoholism Services - Malden MA - 781-321-2600
    • Gaamha- Pathway House - Gardner MA - 978-632-4574
    • Gandara Center Inc. - Addiction Recovery Program - Springfield MA - 413-736-8329
    • Gavin Foundation - South Boston MA - 617-268-5517
    • Get Addiction Treatment - 877-410-5914
    • Giannas House - 855-900-9468 - Wareham MA 02571
    • Gosnold Inc. Emerson House - Falmouth MA - 508-540-1554
    • Hairston House - Northampton MA - 413-585-8390
    • Harbor Village - 888-862-0193
    • Hart House Healing and Recovering Together - Tewksbury MA - 978-851-0969
    • Healthy Streets Outreach Program - 339-440-5633 or 339-987-2388 or 339-987-2306
    • High Point Treatment Center - Harmony House - New Bedford MA - 508-992-8948
    • High Point Treatment Center - Monarch House - New Bedford MA - 508-992-0800
    • Hrdi - First Askia Academy - Roxbury MA - 617-427-1588
    • Hurley House - Waltham MA - 781-891-4323
    • Hurley House Recovery Home - Waltham MA - 781-891-4323
    • Integrity Alcohol & Drug Rehab - Woburn - 855-201-5627
    • Interim House Inc. Recovery Home - Dorchester MA - 617-265-2636
    • Jeremiah's Inn - Worcester MA - 508-755-6403
    • Link House, Inc. - Newburyport MA - 978-462-7341
    • Lowell Community Health - Tewksbury MA - 978-858-0533
    • Lowell House, Inc. - Residential Services - Lowell MA - 978-459-3371
    • Lowell Sober House - Lowell MA - 978-452-3330 or 800-610-0502
    • Massachusetts Addict Help - 866-872-6790
    • Massachusetts Substance Abuse Help Hotline - 800-327-5050 - www.helpline-onoline.com 
    • McLean Hospital - Belmont - 617-855-2242
    • Middlesex Human Service Agency, Inc - Answer House - Boston MA - 617-268-7124
    • Middlesex Human Service Agency, Inc - Sullivan House - Jamaica Plain MA - 617-524-4416
    • Moar MA Organization - Boston MA - 617-423-6627
    • Montgomery Associates - Woburn MA - 781-938-1138
    • New Beginnings Recovery Center - 888-690-6928
    • New England Aftercare Ministries - The Bridge House - Framingham MA - 508-872-6194
    • North Cottage Program, Inc. - Halfway House - Norton MA - 508-285-2701
    • Ocean Breeze Recovery - 888-906-8362
    • Phoenix House - Academy in Springfield - Springfield MA - 888-671-9392
    • Phoenix House - Dorchester - 631-306-5745
    • Pine Street Inn - 617-892-9100
    • Project Rebound Jamaica Plain - 617-770-0453
    • Recovery.org - 888-966-8334
    • Rehab Detox Treatment Center - 888-272-9173
    • Rehabilitation and Health Inc. - East Boston - 617-569-2089
    • Right Turn - Arlington - 781-646-3800
    • Right Turn - Arlington MA - 781-646-3800
    • Riverside Outpatient Center - Wakefield MA - 781-246-2010
    • Salvation Army - Harbor Light Center - Boston MA - 617-536-7469
    • Shattuck Shelter - 617-983-0351
    • SMOC - Rhodes to Recovery - Millbury MA - 508-581-7821
    • SMOC - Serenity House - Hopkinton MA - 508-435-9040
    • Sober Living & Recovery House - Somerville MA - 617-719-1647
    • Sober Surroundings House - Boston - 617-561-1010
    • South Shore Recovery Home - Quincy MA - 617-773-7023
    • Spectrum Health Systems Inc. - Project Turnabout - Weymouth MA - 781-331-3709
    • Spring Hill - Ashby, MA - 866-682-9355
    • Spring Hill Rehab Center - 888-682-9355
    • Steppingstone Inc - Men's Program - Fall River, MA - 508-617-4436
    • Steppingstone Inc. - Therapeutic community - Fall River MA - 508-674-2788
    • Steppingstone Inc. - Women's Program - New Bedford MA - 508-984-1880
    • Summer House - 888-280-6886
    • The Brien Center - Pittsfield MA - 413-499-0412
    • The Dimock Center - John Flowers Recovery Home - Roxbury MA - 617-442-8800
    • Triad Adolescent Services - Lexington - 978-905-0060
    • True Addiction Recovery - 877-292-5411
    • Unity Recovery Group - 561-666-6303
    • Unity Recovery Group - 866-757-3364
    • Upfront Recovery - 877-475-4442
    • Veterans Center for Addiction Treatment - Bedford - 781-687-2354
    • Victory House - Boston MA - 617-262-7142
    • Victory Programs - Dorchester MA - 617-825-6088
    • Victory Programs - Shepherd House - Dorchester MA - 617-288-3906
    • Watershed Addiction Treatment Programs - 877-343-0243
    • "We Promise to Care" - 877-796-5090
    • Westbridge Community Services - Medford MA - 781-396-2793
    • White Sands Treatment Center - 888-279-6942
    • Wicked Sober Boston's Addiction Outreach Program - 855-201-1573 wickedsober.com 
    • Wilmington Family Counseling - Wilmington MA - 978-658-9889
    • http://www.drugtreatmentcenterfinder.com/ 

 Adult Day Care

  • Mass Options at 1-844-422-6277 (1-844-422-MASS) - www.MassOptions.org 


Adult Day care provides a respite for caregivers for the day while ensuring care is provided in a safe, friendly environment.  
Centers usually operate during business hours.  Types of adult day care centers include: focus on medical care; focus on social interaction and those dedicated to Alzheimer's and dementia care needs.  
For further information visit www.caregiverslibrary.org  - National Caregivers Library 901 Moorefield Park Drive, Suite 100 Richmond, VA 23236 - 804-327-1111

Able Data - 8455 Colesville Road, Suite 935 Silver Spring MD 20910 - 800-227-0216 at www.abledata.com provides an information data base of 23,000 products used in assisted living situations  

A Joyful Adult Health Care Center - 112 Cummings Park Drive Woburn MA 01801 - 781-281-7412

All Care Adult Day Health at North Village - 20 Sheila Ave. N Chelmsford - 978-251-0367

Arevik Adult Day Health - 51 Water St, Watertown - 617-924-5900

Blaire House of Tewksbury Adult Day Care - 10 Erlin Terrace Tewksbury MA 01876 - 978-851-3121

Chariot Adult Day Health Program - 20 Westminster Ave Arlington MA - 866-892-0418

Community Day Care Inc. - 190 Hampshire St, Lawrence MA - 978-682-6628

Community Family 138 School Street Everett MA 877-254-6818 or 617-389-4500

Community Family Lowell Center - 236 Broadway St, Lowell MA - 978-458-4844

Community Family Medford Center - 121 Washington St Medford MA - 781-395-5542

Constance Rose House - 8 Wampum Path, Wayland MA - 508-545-8001

Cooperative Elder Services - 37 Broadway Arlington MA - 877-269-9338 or 781-641-1070

Cooperative Elder Services - 37 B St Burlington MA - 866-333-7320 or 781-270-5751

Cooperative Elder Services - 7 Chamberlin Dr, Concord MA - 978-318-0046

Dutton Adult Day Health Center - 1117 Main St Wakefield MA - 781-246-2820 or 781-979-3000

Hearthstone Alzheimer Care - 23 Warren Ave Woburn MA - 781-932-0350

Hearthstone MAP Memory Program - 1 Harvest Circle, Lincoln - 781-305-7100

Hebrew Rehabilitation Center - 1200 Centre St, Roslindale MA - 617-363-8515

Home Away From Home - 150 Industrial Ave, Lowell MA - 978-453-4663

Julia Ruth House - 199 Canton St, Westwood MA - 781-251-3393

Norfolk Adult Day Health Center - 595 Pleasant St, Norwood - 781-769-4495

Otrada Adult Day Health Care Inc. - 185 Second Ave, Needham MA - 781-433-9855

Nevins Adult Day Health Center - 12 Ingalls Ct, Methuen MA - 978-686-2807

Rainbow Adult Day Center Inc - 210 Lowell St Peabody MA - 978-531-2499

Rogerson Brookline Adult Day - 93 Winchester St Brookline MA - 866-653-0238

Sanborn Day Services - 50 Baystate Rd, Reading MA - 781-224-2800

Second Home - 51 Water St, Watertown MA - 617-924-1212

Spectrum Adult Day Health Program - 1820 Turnpike St, St. 106 North Andover - 978-688-3248

Windsor House Adult Day Care - 806 Massachusetts Ave Cambridge MA - 866-333-7320 or 617-547-7836

Windsor House Adult Day Health Center - 89 Bethany Rd, Framingham MA 508-879-1771

Zdorovie Senior Services - 149A California St, Newton MA - 617-795-0668


Adult Foster Care
Adult Foster Care is appropriate when an individual needs cueing and supervision with at least one of the following activities of daily living: bathing; dressing; eating; toileting; transferring; ambulating
To be eligible for Adult Foster Care programs the individual must be eligible for MassHealth
Caregiver Homes - Adult Foster Care program - 866-797-2333 - 100 Cummings Center, Suite 108G Beverly MA 01915
or visit www.caregiverhomes.com 

Aging


    • AARP Massachusetts - 1 Beacon Street Suite 2301, Boston MA 02108 - 866-448-3621

    • Administration on Aging (AOA) is an elder advocacy agency that focuses on increasing awareness of aging issues and administers grants and programs to enhance the quality of life for elders and caregivers - call 202-619-0724 or visit online. - aoa.gov 

    • Administration on Aging: call at 800-677-1116 or 202-619-0724, or visit online. - ncoa.org 

    • Adult Day Care Services One option - Sanborn Day Adult Day Services located in Wakefield. Call 781-224-2800 or visitonline. - sanbornphc.org 

    • Advance Care Planning: For information regarding healthcare proxy and DNR  - www.mass.gov/portal/ - call 617-624-5440. Additional resources are available online. nlm.nih.gov 

    • Aging and Disability Resource Consortium of the MetroBoston - www.mwcil.org - 280 Irving Street, Framingham MA 01702 - 508-875-7853

    • Aging Services Access Points may be reached at 1-800-243-4636.

    • Aid and Assistance Program for Veterans: For Woburn Residents - Contact the Director of Veterans Services at 781-897-5825.

    • Center for Law and Education Boston - 99 Chauncy Street, Suite 700, Boston MA 02111 - 617-451-0855

    • Eldercare Locator - 800-677-1116

    • Ethos - 15 Armory Street, Jamaica Plain MA 02130 - www.ethocare.org - 617-522-6700

    • Health Care Proxy -write to Massachusetts Health Decisions at PO Box 417 Sharon MA 02067.

    • Minuteman Senior Services at 26 Crosby Drive Bedford MA 01730  - 781-272-7177 - www.minutemansenior.org 

    • National Association of Area Agencies on Aging may be contacted at 202-872-0888 

    • National Council on Aging (NCOA) provides information, training, technical assistance, advocacy and leadership in all aspects of aging services and issues. Call at 202-479-1200, or check out information online about the NCOA. ncoa.org 

    • National Institute on Aging conducts and supports biomedical, social and behavioral research related to problems older people encounter, call 301-496-1752 or visit online. nia.hih.gov 

    • Office of the Attorney General Elder Hotline - 888-AG-ELDER - 888-243-5337 or www.mass.gov/ago/elders 

    • Older Women's League may be reached at 877-653-7966 or online. www.owl-national.org 

    • Springwell, Inc - 307 Waverley Oaks Rd, Suite 205 Waltham MA 02452 - www.springwell.com - 617-926-4100 or 800-243-4636
  • The Coordination of  Home Care Services for Veterans and Surviving Spouses may be reached at 877-390-6377 or fax 800-640-7988 or visit the website.  www.veteranshomecare.com  - Eligibility requirements are:
    • Veteran or the surviving spouse of a veteran who has served 90 days or more on active duty with one day beginning or ending during a period of war. 
    • Non-service medical related condition - must meet income and asset requirements. 
    • The American Veterans Care Coordination provides and coordinates the appropriate community resources to provide personal aide and attendant services for veterans or surviving spouses including: 
    • Bathing
    • Dressing
    • Getting out of bed
    • Meal preparation
    • Laundry
    • Light housekeeping
    • Shopping
    • Assistance getting to physician visits

Aging Information by region

Baypath Elder Services, Inc - 33 Boston Post Rd Suite 500 Marlborough MA 01752 - 508-573-7200 - www.baypath.org  

  • - Baypath serves the following area:  

  • Ashland; Dover; Framingham; Holliston; Hopkinton; Hudson; Marlborough; Natick; Northborough; Sherborn; Southborough; Sudbury; Wayland; Westborough 

Central MA - 360 W Boylston St, West Boylston 01583 - 508-852-5539 or 800-244-3032 - www.seniorconnection.org  -

  • serves the following area:

  •  Ashburnham; Ashby; Auburn; Ayer; Barre; Bellingham; Berlin; Blackstone; Bolton; Boylsston; Brookfield; Charlton; Clinton; Douglas; Dudley; East Brookfield; Fitchburg; Franklin; Gardner; Grafton; Groton; Hardwick; Holden; Hopedale; Hubbardston; Lancaster; Leicester; Leominster; Lunenburg; Medway; Mendon; Milford; Millbury; Milville; New Braintree; Northbridge; North Brookfield; Oakham; Oxford; Paxton; Pepperell; Princeton; Rutland; Shirley; Shrewsbury; Southbridge; Spencer; Sterling; Sturbridge; Sutton; Templeton; Townsend; Upton; Uxbridge; Warren; Webster; West Boylston; West Brookfield; Westminster; Winchendon; Worcester 

Elder Services Merrimack Valley - 280 Merrimack St, Lawrence MA - 978-946-1200 or 800-892-0890 - www.esmv.org

  • Services the following area:

  • Amesbury; Andover; Billerica; Boxford; Chelmsford; Dracut; Dunstable; Georgetown; Groveland; Haverhill; Lawrence; Lowell; Merrimac; Methuen; Newbury; Newburyport; Rowley; Salisbury; Tewksbury; Tyngsboro; Westford; West Newbury

Minuteman Senior Services - 26 Crosby Dr Bedford MA 01730 - 888-222-6171 or 781-272-7177 www.minutemansenior.org 

  • Serves the following area:

  • Acton; Arlington; Bedford; Boxborough; Burlington; Carlisle; Concord; Harvard; Lexington; Lincoln; Littleton; Maynard; Stow; Wilmington; Winchester and Woburn 

Mystic Valley Elder Services - 300 Commercial St, Malden MA 02148 - 781-324-7705 - www.mves.org 

  • Serves the following area:

  • Chelsea; Everett; Malden; Medford Melrose; North Reading; Reading; Revere; Stoneham; Wakefield; Winthrop 

Additional Regional information:

Berkshire County
  • Ad-Lib - 413-442-7047
  • Elder Services of Berkshire County - 413-499-0524
Cape Cod
  • Cape Organization for Rights of the Disabled - 508-775-8300
  • Elder Services of Cape Cod - 508-394-4630
Central Massachusetts
  • Center for Living and Working - 508-798-0350
  • Central Mass Agency on Aging - 508-852-5539
  • Elder Services of Worcester  - 508-756-1545
  • Montachusett Home Care Corporation - 978-537-7411
  • Tri-Valley - 508-949-6640
Greater Boston
  • Boston Center for Independent Living - 617-338-6665
  • HESSCO Elder Services - 781-784-4944
  • Minuteman Senior Services - 781-272-7177
  • Mystic Valley Elder Services - 781-324-7705
  • Somerville Cambridge Elder Services - 617-628-2601
  • South Shore Elder Services - 781-848-3910
  • Springwell - 617-926-4100
Merrimack Valley 
  • Elder Services of Merrimack Valley - 978-683-7747
  • Northeast Independent Living - 978-687-4288
Metrowest
  • BayPath - 508-573-7200
  • Central Mass Agency on Aging - 508-573-7200
  • Hessco Elder Services - 781-784-4944
  • MetroWest Center for Independent Living - 508-875-7853
  • Tri-Valley - 508-949-6640
Pioneer Valley
  • Franklin County Home Care - 413-773-5555
  • Greater Springfield Senior Services - 413-781-8800
  • Highland Valley Elder Services - 413-586-2000
  • STAVROS - 800-804-1899
  • WestMass Eldercare - 413-538-9020
North Shore
  • Elder Service Plan of the North Shore - 781-715-6608
  • Greater Lynn Senior Services - 781-599-0110
  • Independent Living Center of the North Shore - 978-741-0077
  • North Shore Elder Services - 978-750-4540
Southeastern Massachusetts
  • Bristol Elder Services - 508-675-2101
  • Independence Associates - 508-583-2166
  • Old Colony Elder Services - 508-584-1561
  • South Shore Elder Services - 781-848-3910
Suffolk County
  • Boston Senior Home Care - 617-451-6400
  • Central Boston Elder Services - 617-277-7416
  • Ethos - 617-522-6700


Aid and Attendance - Veteran and Widowed Spouse Program
(check with the Veteran's Office for up to date information)


  • Veteran must have served at least ninety days active duty with one day during a qualified war period and been "honorably" discharged
  • Veterans Aid and Attendance is a pension benefit for veterans and surviving spouses who require the regular attendance of another person to assist in two of the following five activities of daily living: eating, bathing, dressing, continence and transferring
  • Eligibility is proven by filing the proper VA forms for pension.  This application requires a DD-214 or separation papers, medical evaluation from a physician, proof of assets including stocks, bonds, savings, checking and IRA's, proof of income including social security and pensions, along with recurring medical expenses which include services at home, living in an assisted living facility or long term care facility
  • Out of pocket monthly medical expenses must exceed or come close to total monthly gross income
  • Benefits can take 6-10 months to receive and are retroactive to the date the application is received by the VA

Information regarding this program can be found on the website: VeteranAid.org  

For further information contact your attorney or the local veteran's agent.  The City of Woburn Veteran's Agent may be reached at 781-897-5825

24/7 National Call Center - 877-4AID-VET - or 1-877-424-3838 or www.va.gov 


AIDS Information

  • The AIDS Action Committee of Massachusetts is committed to addressing the needs of those living with AIDS and HIV through service, education, advocacy and outreach.  Call 617-437-6200 or visit online. - www.aac.org  - The Rental Assistance Program delivers short-term emergency assistance to people living with HIV/AIDS who face eviction, unaffordable housing, high utility bills.  

  • The National Institutes of Health may be reached at 301-496-4000 or online. - www.nih.gov 

  • MedLaw - 860-428-0217

  • Disability Law Center - 11 Beacon Street Boston MA 02108 - 617-723-8455

  • Substance Abuse and Mental Health Services Administration - 800-789-2647 or www.samhsa.gov 

  • Healthy Streets Outreach Program - 100 Willow Street, 2nd floor, Lynn MA 01902 - 339-440-5633 - all services are free - HIV testing; Hepatitis C testing; Narcan training; substance use treatment referrals; transportation to treatment programs; safe syringe disposal; medical case management; safe injection supplies; free condoms

  • Massachusetts Substance Abuse Hotline - 800-327-5050

Al Anon and Alateen

Call 508-366-0556 or visit their website.  - al-anon.org 

To locate a meeting call 1-888-4AL-ANON or 1-888-425-2666

Al-Anon materials offer this advice:
"There is no magic formula that enables you to help someone stop - or cut back - on his or her drinking.  Alcoholism is a complex problem, with many related issues.  But, Al-Anon can help you learn how to cope with the challenges of someone else's drinking."


Alcoholics Anonymous


  • For alcohol and substance abuse information call 1-800-327-5050 available 24 hours a day, 7 days a week in any language.  Also available at http://www.helpline-online.com/

Alcohol and Drug Use Helpline (also refer to Sober Housing)

Need help finding services for alcohol and drug use?  Call 1-800-327-5050 or visit http://www.helpline-online.com/  This service is available 24 hours a day, 7 days a week in any language.  The helpline provides free and confidential information and referrals for alcohol and other drug use problems and is funded by the Massachusetts Department of Public Health.

Alcohol assessment test online:

http://drugabuse.com/screening/alcohol-assessment-test/

Sober Houses and sober living information:

www.soberhousing.com 

12 Step Education Program - 171 Cambridge Rd Woburn MA 781-932-8711

Berwick ME House - 207-698-5802

Billerica House - 978-670-2429

Healthy Streets Outreach Program - 339-440-5633

Metro Boston Area Manager - 978-360-0458

Oxford House - Chelsea MA - 617-466-0929

Oxford House - Hyde Park MA - 617-276-3251 (Sober House for Women)

Oxford House - Plymouth MA - 508-747-7291

Oxford House - Springfield MA - 413-858-8122

Quincy House - 617-479-6185

Saugus House - 781-941-8144

The Kelly House - 202 Main Street Wakefield MA 01880 call 1-339-227-0147 

Alcohol information and articles on the subject -http://www.lakeviewhealth.com/blog/alcoholism/

The effect of alcohol on the body - http://www.niaaa.nih.gov/alcohol-health/alcohols-effects-body

Alzheimer's


Alzheimer's Association: If you or someone you love is suffering from Alzheimer's, call the Alzheimer's Association helpline for support, understanding and information day or night at 1-800-272-3900 or log on to http://www.alz.org/ . Ten warning signs of Alzheimer's Disease are:
      1. Memory changes that disrupt daily life
      2. Challenges in planning or solving problems
      3. Difficulty completing familiar tasks
      4. Confusion with time or place
      5. Trouble understanding visual images and spatial relationships
      6. New problems with words in speaking or writing
      7. Misplacing things and losing the ability to retrace steps
      8. Decreased or poor judgment
      9. Withdrawal from work or social activities
      10. Changes in mood and personality
If you or someone you know experience any of these warning signs, please see a doctor.
  • The Helpline 800-272-3900 is available 24 hours a day, 7 days a week.
    • Massachusetts Chapter - 311 Arsenal Street, Watertown MA 02472, call at 1-877-474-8259 or go online. - www.alz.org 
    • 24 hour helpline: 800-272-3900
    • Watertown: 817-868-6718
    • Sandwich: 508-833-8404
    • Springfield: 413-787-1113
    • Worcester: 508-799-2386
    • Bedford, NH: 603-606-6590
The above numbers offer assistance with: questions, care consultation, support groups, publications, educational programs, MedicAlert and "Safe Return" - a nationwide identification, support and enrollment program. For the "Safe Return" program call 888-572-8566 or go online.  www.medicalert.org 
  • Alzheimer's Disease Research: One of 29 Designated National Centers of Excellence in Alzheimer's Disease Research - the Boston University Alzheimer's Disease Center conducts research, enhances clinical care to Alzheimer's disease patients and their families and provides education to the greater Boston area.  Call 1-888-458-2823; 617-638-5670 or log on to Alzheimer's Research  www.bu.edu/alzresearch/ 
 
  • Alzheimer's Disease Education and Referral Center at 800-438-4380 or log on to their website. - www.nia.nih.gov/alzheimers  - 72 East Concord Street, B-7800 - Boston MA 02118




  • Elder Abuse Hotline 800-922-2275 and in New Hampshire 603-271-9203


  • Hospice and Palliative Care 800-962-2973 or 603-415-4298

  • Legal Services: Massachusetts Senior Legal Helpline 866-778-0939 or 888-353-9944

  • National Institute on Aging - www.nia.nih.gov/alzheimers - 800-222-2225

  • Alzheimer's Disease Education and Referral Center - 800-438-4380

  • Boston University - Alzheimer's Disease Center - 150 South Huntington Ave, Boston MA 02130 - www.bu.edu/alzresearch - 888-458-2823 or 857-364-4831

  • Massachusetts General Hospital/Harvard Medical School - Alzheimer's Disease Research Center - 114 16th Street, Room 2009, Charlestown MA 02129 - madrc.org - 617-726-3987 or 617-726-2299

  • Brigham and Women's Hospital - Center for Alzheimer Research and Treatment - 221 Longwood Ave Boston MA 02115 - partners.org - 617-525-9554

  • Windrose at Woburn Alzheimer's & Dementia Caregiving Support Group 781-935-3333 - 857 Main Street Woburn MA 01801 www.windrosewoburn.com

American Cancer Society Research Network

The first thing most cancer patients want is more information.  You may have the following questions:  What does this diagnosis mean?  What treatments are available?  What will life be like during treatments? 

The American Cancer Society Cancer Resource Network can help you and your doctor find the answers 24 hours a day, seven days a week.  Call 800-227-2345 or log on to their website. - www.cancer.org -  In addition, if you require treatment far from home, the American Cancer Society may be able to help you find a place near your treatment center.

American Seniors Housing Association

Call 202-237-0900 or go online.
www.seniorshousing.org/ 

American Seniors Housing Association
5225 Wisconsin Ave, NW, Suite 502
Washington DC 20015
Fax: 202-237-1616

www.whereyoulivematters.org -    http://www.whereyoulivematters.org/
Information includes: Making decisions as a family; Fitting in at a Senior Living Community; Retirement Living and it's impact on Family; Finding the Right Fit for Older Adults (and many more topics)

Animal Care and Spay/Neuter Programs

    • Animal Advocates Low Cost Spay - 508-991-7727
    • Dakin Humane Society - 413-781-4000
    • Forget-me-notpetcrematory.com - 80 Lyman Street, Northborough MA 01532 - 508-393-0133
    • Lap of Love Veterinary includes pet hospice for companion animals - 978-801-1785
    • Mass Animal Coalition - 978-779-9880
    • Merrimack River Feline Rescue - 978-462-0760
    • MSPCA - 617-522-7400
    • Reading Animal Clinic Mobil Vet Services - The mobile van serves Reading and surrounding towns, extending to Andover and Winchester.  Physical exams; vaccines; lab work on site; acupuncture; cold laser therapy; hospice; humane euthanasia; access to full service stationary clinic for labwork, radiology, surgery and dentistry.  781-944-1699 or 781-315-5905 - www.readinganimalclinic.com 
    • Second Chance Animal Shelter - 508-867-5525
    • Sterling Animal Shelter - 978-422-8585
    • The Merrimack River Feline Rescue Society's Spay Mass Van can be reached at 888-495-7729 or by email or the website.  - mrfrs.org/ 

Anxiety

For further information call 949-267-4117 - www.anxiety.org 
General Anxiety Disorder is described at the website
https://www.anxiety.org/

  • Excessive worry, occurring over an extended time frame
  • Inability to control constant worrying
  • The anxiety or worry is associated with restlessness, fatigue, lack of concentration, irritability, muscle tension, and problems sleeping 
  • Impaired social/work-related functioning
  • The anxiety is not attributable to a substance or other medical condition and not better explained by another mental health issue

 Arthritis

Educational literature is available on various types of arthritis, medications, self-management techniques and daily living strategies by contacting the Arthritis Foundation, 29 Crafts Street, Suite 450 Newton MA 02458 or phone 617-244-1800; 1-800-766-9449  or 800-283-7800 or log on to the website.  - www.arthritis.org 

The Arthritis Foundation
29 Crafts Street, Suite 450
Newton MA 02458

Assisted Living -  Area Locations in Woburn Massachusetts

http://www.assisted-living-directory.com/content/massachusetts.htm
www.NewLifeStyles.com
800-869-9549

Assisted Living - Woburn -

Benchmark at Woburn
One Cedar Street, Woburn MA - 781-489-7103 or 781-489-7196
www.benchmarkseniorliving.com 

Brightview Country Club Heights
3 Rehabilitation Way 781-935-4094

Hearthstone Alzheimer Care
23 Warren Ave 781-674-2884

New Horizons at Choate
21 Warren Ave 781-932-0800

Tidd Home - 74 Elm Street, Woburn - 781-933-0248

WindRose - 857 Main Street Woburn MA - 781-935-3333

Assisted Living Resources

Acton - Assisted Living

  • Robbins Brook - 978-264-4666

Amesbury- Assisted Living

  • Elizabeth Calsey House - 978-388-0293

Andover- Assisted Living

  • Marland Place - 978-475-4225

Arlington- Assisted Living

  • Sunrise - 781-643-2100

Attleborro- Assisted Living

  • Canterbury Woods - 508-222-6655
  • Christopher Heights - 508-222-2868
  • Victorian Mansion - 508-761-5115

Ayer- Assisted Living

  • Nashoba Park - 978-772-0707

Beverly- Assisted Living

  • Harborlight - 978-927-2121
  • Herrick House - 978-922-1999
  • Oceanview - 978-927-4227

Billerica- Assisted Living

  • Billerica Crossings - 978-667-0898
  • Brightview - 978-262-1410

Boston- Assisted Living

  • Longwood - 617-975-0110
  • Rogerson House - 617-983-2300
  • Ruggles - 617-427-0142
  • Standish Villiage - 617-298-5656
  • Susan S. Ballis - 617-247-1010

Braintree- Assisted Living

  • Grove Manor - 781-843-3700
  • Sunrise - 781-356-0190

Brighton- Assisted Living

  • Chestnut Park - 617-566-1700
  • Providence House - 617-731-0505

Brockton- Assisted Living

  • Emmanuel House - 508-588-5334
  • Heights Crossing - 508-580-4300

Brookline - Assisted Living

  • Goddard House - 617-731-8500

Burlington- Assisted Living

  • Atria Longmeadow - 781-270-9008
  • Stonebridge - 781-272-0080
  • Sunrise - 781-229-8100

Cambridge- Assisted Living

  • Cadbury Commons - 617-868-0575
  • Neville Place - 617-497-8700
  • Youville House - 617-491-1234

Charlestown- Assisted Living

  • Zelma Lacey House - 6oo17-241-0328

Chelmsford- Assisted Living

  • Chelmsford Crossing - 978-250-8855
  • Drum Hill - 978-674-5295

Chelsea- Assisted Living

  • Cohen Florence Levine Estates - 617-887-0826
  • Forence & Chavetz Home - 617-889-8710

Concord- Assisted Living

  • Concord Park - 978-369-4728

Danvers- Assisted Living

  • Atrium at Veronica Drive - 978-762-7625
  • Brightview - 978-750-6111
  • Emeritus at Cherry Hill - 978-777-5717
  • Putnam Farm - 978-774-5959
  • Seasons of Danvers - 888-793-7220

Dedham- Assisted Living

  • Emeritus - 781-407-7711
  • NewBridge - 781-234-9400
  • Traditions - 781-251-9330

Duxbury- Assisted Living

  • Allerton House - 781-679-5036

Framingham- Assisted Living

  • Carmel Terrace - 508-788-8000
  • Farm Pond - 508-628-7700
  • Heritage - 508-665-5317

Haverhill- Assisted Living

  • Haverhill Crossings - 978-556-1600

Jamaica Plain - Assisted Living

  • Springhouse - 617-522-0043

Lexington- Assisted Living

  • Youville Place - 781-861-3535

Lynnfield- Assisted Living

  • Sunrise of Lynnfield - 781-245-0668

Malden- Assisted Living

  • Maplewood Place - 781-324-4999

Marlborough- Assisted Living

  • Hearthstone - 508-481-9898
  • New Horizons - 508-460-5000

Methuen- Assisted Living

  • Grace Morgan House - 978-682-4324
  • Riverwalk Park - 978-685-2220

Natick- Assisted Living

  • Whitney Place - 508-655-5000

Nedham- Assisted Living

  • Avery Crossings - 781-444-6655
  • Avita - 781-444-2266

Newburyport- Assisted Living

  • Merrimack Place - 978-462-7324

Newton- Assisted Living

  • Evans Park - 617-965-9400
  • Falls at Cordingly Dam - 617-928-0007
  • Scandinavian Living Center - 617-527-6566

North Andover- Assisted Living

  • Ashland Farm - 978-683-1300

North Quincy- Assisted Living

  • Marina Place - 617-770-3264

Norwood- Assisted Living

  • Sunrise of Norwood - 781-762-1333

Peabody- Assisted Living

  • Aviv Centers for Living - 978-532-4411
  • Gardner Park - 978-532-3200

Plymouth- Assisted Living

  • Plymouth Beach - 508-746-9733
  • Plymouth Crossings - 508-830-4744
  • Stafford Hill - 508-830-9990

Quincy- Assisted Living

  • Allerton House - 617-471-2600
  • Atrium at Faxon Woods - 617-471-5593
  • Fenno House - 617-471-5595
  • River Bay Club - 617-472-4457

Reading- Assisted Living

  • Residence at Pearl Street - 781-944-9200

Revere- Assisted Living

  • Prospect House - 781-853-0005

Salem- Assisted Living

  • John Bertram House - 978-744-1002

Salisbury- Assisted Living

  • Assisted Living Center of Salisbury - 978-463-9809

Saugus- Assisted Living

  • Rubin Thompson Residency - 781-558-1909

Somerville- Assisted Living

  • Visiting Nurse Assisted Living Community - 617-776-9800

Stoneham- Assisted Living

  • Lifecare Center - 781-662-2545

Swampscott- Assisted Living

  • Bertram House - 781-595-1991

Tewksbury- Assisted Living

  • Bayberry at Emerald Court - 978-640-0194
  • Blaire House - 978-423-0161
  • Peregrine's Landing - 978-657-0800

Waltham - Assisted Living

  • Dorothy Frances Home - 781-891-0840
  • Waltham Crossings - 781-466-9912

Wayland- Assisted Living

  • Sunrise - 508-652-6300
  • Traditions - 508-358-0700

Wellesley- Assisted Living

  • Waterstone - 781-237-2624

Weston- Assisted Living

  • Norumbega Point - 781-899-5505
  • Sunrise of Weston - 781-893-2936

Weymouth- Assisted Living

  • Allerton House - 781-335-8666

Wilmington- Assisted Living

  • Windsor Place - 92 West Street, Wilmington MA 01887 - 978-933-2300

Winchester - Assisted Living

  • Gables - 781-756-1026
  • Winchester Mount Vernon House - 781-729-0497

Woburn- Assisted Living

  • Country Club Heights - 781-935-4094
  • Benchmark - 781-489-7103 or 781-489-7196
  • Hearthstone - 781-674-2884
  • New Horizons - 781-932-0800
  • Tidd Home - 781-933-0248
  • Windrose Woburn - 781-935-3333


Additional Resources for Assisted Living:
Assisted Living Locators - www.nemass.assistedlivinglocators.com - 855-562-7747 (85556ASSIST) - Referral Service 


Assistive Technology

  • Computers, hearing aids print, magnifiers, and vehicle modification are available through Easter Seals, giving people with disabilities and their families access to low-interest cash loans so they can buy the assistive technology devices they need.  Call 800-244-2756 


Asthma
www.asthmaandallergies.org - 781-444-7778 - Asthma and Allergy Foundation of America, New England Chapter - Of adults aged 65 and older with asthma in Massachusetts, only 1 in 5 had well-controlled asthma according to a 2011 study by the Department of Public Health

Attorney General's Elder Hotline

Call at 888-243-5337 or 617-727-2200, or visit online.  - www.mass.gov/ago/ 

Attorney General's Public Charities Division - Find out if a charity is registered in the Commonwealth - 617-727-2200.

Attorney General Locations:
Boston
One Ashburton Place Boston MA 02108-1518
617-727-2200

New Bedford
105 William Street, First Floor New Bedford MA 02740-6257
508-990-9700

Springfield
1350 Main Street, Fourth Floor Springfield MA 01103-1629
413-784-1240

Worcester
10 Mechanic Street, Suite 301 Worcester MA 01608-2417
508-792-7600

Consumer Advocacy & Response Division Hotline: 617-727-8400

Elder Hotline: 888-243-5337

Fair Labor Intake: 617-727-3465

HomeCorps: 617-573-5333

Insurance and Health Care Consumer Hotline: 888-830-6277

Insurance Fraud Tipline: 617-573-5330 (receives calls pertaining to fraud in any of the following - workers' compensation, motor vehicle insurance, disability, health care billing and unemployment insurance)

Medicaid Fraud Complaint Line: 617-963-2360

Victim Compensation: 617-727-2200 extension 2160

Audiology Services

  • Academy of Doctors of Audiology at 401 N. Michigan Ave, Suite 2200 Chicago Illinois 60611 or call 866-493-5544 or visit the website.  - www.audiologist.org/ 
  • American Speech Language Hearing Association - 800-638-8255
  • D.E.A.F. Inc - 215 Brighton Ave, Allston 02134 - 617-254-4041
  • Elder Hotline - 888-243-5337
  • Hearing Aid Helpline - 800-521-5247
  • Hearing Helpline - 800-327-9355
  • MA Commission for the Deaf - 600 Washington Street Boston MA 02111 - 617-740-1600
  • National Hearing Aid Bank/Hear Now - 800-648-4327
  • National Institute of Deafness - 800-241-1044
  • Sight & Hearing Association - 800-992-0424




Balance Center

The Massachusetts Eye and Ear Infirmary offers a balance center for patients with balance and dizziness disorders. Call 617-573-3954 or visit online for information. - www.masseyeandear.org 

Bank Information

Contact the Division of Banks at One South Station Boston MA 02110 or call 617-956-1500 or visit via the internet - www.mass.gov 

Hotline to help avoid foreclosure - 888-995-HOPE - 888-995-4673 - www.995hope.org 

To Report Mail Fraud - 1-800-300-3492

National Fraud Information Center - 800-876-7060

Securities and Exchange Commission - 617-573-8900

"18/65" Law - Massachusetts state-chartered banks are required by law to offer free personal checking and savings accounts to seniors age 65 or older, with no minimum balance.  These accounts are called 18/65 accounts because the law also applies to accounts for children under age 19.  You must show proof of your age to qualify.
The law prohibits the bank from charging you monthly service fees for 18/65 accounts.  In addition, the bank must give you basic printed checks for free, and allow you to write checks, and make deposits and withdrawals at the bank at no charge.  If you bounce a check, the bank cannot charge you more than $5 per bounced check.  The bank can still charge you for other banking services, such as stop payments or money orders, according to their schedule of fees.  You will usually pay extra for travelers' checks, or for custom printed checks.  For detailed information contact the Consumer Hotline at 617-973-8787 or 888-283-3757 or visit www.mass.gov/consumer 

Battered Women Support Services

The Massachusetts Coalition of Battered Women Service Groups may be contacted at 210 Commercial Street Boston MA 02109 or call 617-248-0922. 

REACH Beyond Violence - reachma.org - Hotline - 800-899-4000 - PO Box 540024 Waltham MA 02454 - 781-891-0724 

A support committee may be reached at 781-899-8676. 

The Women's Crisis Center may be reached at 888-247-7472. 

Help for Abused Women may be located by calling 1-800-799-7233. 

A 24 hour hotline network for women's safety may be reached at 1-800-992-2600

Support Committee for Battered Women may also be reached 24 hours at 1-800-899-4000.

Casa Myrna Vazquez - 617-338-2350

Harbor COV - 617-884-9909

Elizabeth Stone House - 6o1o7-522-3659

Respond - 617-625-5996 or 24 hour hotline - 617-623-5900

Benefits

Gov Benefits is a US Government website in partnership with 15 Federal agencies providing detailed information on more than 1,000 Federal government benefit programs.

For a listing of Massachusetts State Services visit the website  - www.benefits.gov/ - or call 1-800-392-6090 or 617-727-7030 to reach the State Bookstore.

www.mass.gov 

Medicare Advocacy Project - 197 Friend St, Boston MA 02114 - 800-323-3205

Contact the Consumer Affairs and Business Regulations hotline at 888-283-3757 or www.mass.gov/consumer 

Malden Transitional Assistance Office-  245 Commercial Street, Malden MA 02148 - 877-382-2363

Chelsea Transitional Assistance Office - 80 Everett Ave in Chelsea - 877-382-2363

North Shore Transitional Assistance Office - 45 Congress Street, Suite 4120 , Salem MA - 877-382-2363

24/7 National Call Center for Veterans - 1-877-4AID-VET or 877-424-3838 or www.va.gov 

Meals and Nutrition - SNAP - 866-950-FOOD or 866-950-3663 

H.O.M.E - Homeowner Options for Massachusetts Elders - 800-583-5337 - www.ElderHomeowners.org - Senior Foreclosure prevention services

Massachusetts Senior Legal Helpline - 866-778-0939 - www.mass.gov/elders/senior-legal-helpline 

Bereavement

For people who have lost a loved one to suicide call 617-536-2460 or 1-877-870-4673 or visit online  - samaritanshope.org - to join the "SafePlace" support group facilitated by trained Samaritans volunteers who are also survivors of suicide.

samaritanshope.org/im-hear/ - online chat teen to teen - available to Massachusetts high school students

Familyaware.org - 800-273-TALK 

www.compassionatefriends.org - The Compassionate Friends Supporting Family After a Child Dies - PO Box 3696 Oak Brook IL 60522 - 630-990-0010 or 877-969-0010 

TCF of Boston - 617-539-6424

TCF of Buzzards Bay - 508-717-5088

TCF Central Middlesex Chapter - 781-444-1091

TCF of Southcoast Mass - 508-333-9096

MA/CT Boder Towns Chapter - 508-248-7144

Lower Cape Cod Chapter - 774-722-9827

South Shore Chapter - 781-749-3401

Metrowest Chapter - 508-473-4239

TCF of Greater Newburyport - 978-697-1349

North Shore-Boston Chapter - 978-771-6345

Springfield MA Chapter - 413-687-1073

North Central Mass - 978-786-5014

TCF of North Boston Seacoast - 617-528-8345

Worcester Chapter - 774-482-0373

A Community of Survivors: Healing after a loved one's death by suicide support group information - 855-774-5100 - caredimensions.org or 888-283-1722 

Better Business Bureau

The Better Business Bureau is a nonprofit organization that encourages honest advertising and selling practices.  Log on to BBB  - www.bbb.org - for further information and consumer tips.

Before making any decisions remember these important consumer tips:
  1. If a deal sounds too good to be true, it usually is.
  2. Protect your personal information.
  3. Avoid making large purchases in times of stress.  Ask your family and others you trust for their experiences.
  4. Read and understand any contract or legal document you are asked to sign. Make sure there are no blank spaces.

For more consumer information visit the website.  - www.usa.gov

Secretary of the Commonwealth of Massachusetts 800-392-6090 or 617-727-7030


Blindness (additional information: Visually Impaired Resources)

  • Contact the Massachusetts Commission for the Blind located at 48 Boylston Street Boston MA 02116 or call 1-800-392-6556 or 617-727-5550 or visit the website. - www.mass.gov/eohhs/gov/departments/mcb/ 

  • National Federation of the Blind may be reached at 1-866-504-7300 - nfb.org 

  • The Massachusetts Association for the Blind may be reached at 617-738-5110 

  • Heritage for the Blind - 800-236-6283 or 800-366-2832 - www.hftb.org  

  • The Carroll Center for the Blind located at 770 Centre Street, Newton MA 02458; or call 617-969-6200 or 800-852-3131 or visit the website.  - carroll.org - Services for seniors include: 
    • Essential Skills Training Program;
    • Senior Vision Assessment;
    • Computer Technology Training on Campus;
    • Carroll Tech On-Line Training;
    • Outdoor Recreation Program;
    • Safe Home Program;
    • Community Mobility Services;
    • Diabetes Self-Management Education;
    • Selection of adaptive devices in the Carroll Store.

Bipolar Disorder and Depression


Manic Depressive & Depressive Association - 617-855-2795

National Institute of Mental Health - 1-800-662-HELP (4537) or 1-866-615-6464 (Available in English and Spanish)

The National Institute of Mental Health may be reached by writing: 6001 Executive Boulevard Room 6200, MSC 9663 - Bethesda, MD 20892-9663

Families for Depression Awareness - 395 Totten Pond Rd, Suite 404, Waltham MA 02451 or familyaware.org
Email:
Information and assistance for depression and BiPolar - 800-273-TALK or phone 781-890-0220

Blood Pressure

Blood Pressure Management Center allows consumers to track their health data online.
High blood pressure affects one in three Americans and is one of the major risk factors for both heart disease and stroke.

  • 800-AHA-USA1 or 1-800-242-8721

  • Locally - 300 5th Ave, Suite 6 - Waltham MA 02451-8750 - phone 781-373-4500 or 203-303-3357

Breast Cancer Research

Learn more at Army of Women.- www.armyofwomen.org/ 

National Cancer Institute - 1-800-4-CANCER

According to the National Cancer Institute, there are 2,300 new cases of breast cancer in men and 230,000 new cases in women every year.  Visit the website www.cancer.gov for treatment and research information. 





Cancer

  • American Cancer Society at 1-800-227-2345 or log on to their website. - www.cancer.org American Institute for Cancer Research may be contacted at 1759 R Street NW, Washington DC 20009 - Call: 1-800-843-8114 

  • Ask the Expert Hotline - 1-800-927-1002 or email  

  • Cancer Information Service 800-422-6237

  • Cancer Support:  Explore ways of dealing with the stresses of cancer while building a support system to take you through recovery or through the challenge of being a caregiver.  Programs and services are free or available for a suggested donation.  No service is refused because of funding.  Contact the Center for Cancer Support and Education 180 Massachusetts Ave Suite 301 Arlington MA 02474 or call 781-648-0312 

  • MesoCare.org Support - www.mesocare.org - 440 Louisiana, Suite 1212 Houston TX 77002 - 800-877-6000

  • Mesothelioma Center 800-615-2270  website:  Asbestos.com

  • Mesothelioma Guide: 1-888-572-9011  - 121 S. Orange Avenue | Suite 1450 | Orlando, FL 32801 - www.mesotheliomaguide.com

  • The National Cancer Institute may be reached at 1-800-4-CANCER or visit the website www.cancer.gov 

  • To lower your chances of getting cancer and other diseases don't use tobacco, protect yourself from the sun, eat plenty of fruits, vegetables, whole grains and only small amounts of red meat and high-fat dairy products, maintain a healthy weight, drink less alcohol if you drink at all and get at least 30 minutes of physical activity on five or more days of the week.  Regular cancer testing can save your life.


  • www.mesotheliomahelp.org 




Car-Buying Resources

Get tips on saving for a down-payment - www.americasaves.org -  check your credit report - www.annualcreditreport.com -  check on auto prices at Kelly Blue Book - www.kbb.com -  NADA, Edmunds, and for safety information check out this site on auto safety  - autosafety.org 

The Kelley Blue Book may be viewed online at www.kbb.com 

The "Dealer Hotline" may be reached at 800-BLUE-BOOK 

For information regarding the "Lemon Law" and the Used Vehicle Warranty Law: contact the consumer hotline at 888-283-3757 or www.mass.gov/consumer 

To file a formal complaint against an auto dealer contact the Office of the Attorney General at 617-727-8400

For the Better Business Bureau call 617-426-9000

For information on auto safety problems and recalls contact the National Highway Traffic Safety Administration at 800-424-9393

For Title information call - Registry of Motor Vehicles: Title Division - 617-351-9550  


Car Donation

  • Free towing & tax deduction from "Heritage for the Blind"  call 800-325-6105 or visit the website. - www.hftb.org 

  • Helpourveterans.org - 800-435-7838 - Free 24 hour pick up

  • Any vehicle; any condition; free towing - MADD-MA.com - 617-396-4407

  • Purple Heart Service Foundation - 888-765-6623 - www.purpleheartcarsforvets.org - vehicles do not need to be in running order to be accepted.  Free pickup - 888-718-8491

  • Donate cars, trucks, boats, campers or motorcycles to Big Brother Big Sister Foundation call 800-483-5503 or visit the website. - www.bbbsfoundation.org -  Please note that numerous charities now participate in this program.  Contact your favorite charity to see if they participate in vehicle recycle.

  • The Sierra Club Foundation - 855-337-4377 offers a vehicle donation program.  This program accepts a car, truck, boat, motor home or motorcycle.  Visit the website scf-cardonations.org for further information.


Caregiver Homes
(A resource for family members providing care for a loved one)

Family and non-family members can take advantage of the caregiver homes program.  Caregivers receive ongoing supervision, continuing education and respite.  The daily reimbursement paid to caregivers who provide care through the Adult Foster Care Program are non-taxable (as of 7/09) and any changes to regulations may be found online. - www.caregiverhomes.com/ -  To be a client the person must meet three criteria:

  • Be either a senior who has Mass Health (or eligible) or a disabled adult age 16 or older with Mass Health;
  • Needs assistance with activities of daily living or managing behaviors and needs 24-hour care and supervision. 

A caregiver can be a family member or a member of the local community - however, Mass Health does not allow payment to a client's spouse or legal guardian to be a caregiver.  To discuss the details of your personal situation, do one of the following:
  1. Call 866-797-2333, or 978-241-2062
  2. Fax 866-646-1543
  3. Visit the website - caregiverhomes.com  or email  
  4. Write 20 Park Plaza Suite 920 Boston Ma 02116
  5. To reach the North Shore Program Manager, contact 800 West Cummings Park, Suite 2450 Woburn MA 01801, or fax 781-935-1413.
  6. Caregiver Homes - 209 W Central St, Suite 309, Natick MA 01760 - 866-797-2333

Caregiver Resources

  • Minuteman Senior Services 26 Crosby Drive, Bedford MA 01730 - 781-272-7177 - www.minutemansenior.org 

  • www.mass.gov/elders/caregiver-support

  • www.caregiverslibrary.org  - National Caregivers Library - 901 Moorefield Park Drive, Suite 100 Richmond VA 23236 - 804-327-1111

  • A listing of 11,000 businesses, services and professionals who provide care and information regarding programs for the elderly is available at the website.  - www.fiftypluscaregivers.com 

  • For further information contact 508-752-2512. Another excellent resource is available online. www.familycaregiverhandbook.org 

  • Plan ahead when able to avoid an unanticipated crisis.  Ask yourself the following questions:
  1. Do I know where my parents/spouses/relative's important documents are located?
  2. Do I know what their wishes would be if they were unable to make medical decisions?
  3. What should I do if they can no longer manage their own finances?
  4. Do we have updated medical and legal documents in place?
  • A good place to begin when considering resources is the website - www.800ageinfo.com - or call 1-800-243-4636.

  • In the Woburn area, the "Aging Service Access Point" is: Minuteman Senior Services located at 26 Crosby Drive Bedford MA 01730 may be reached at 781-272-7177 or visit the website - www.minutemansenior.org Core services will include a comprehensive in-home assessment conducted by a case manager; Development of a care plan which is reassessed regularly; Home care services delivered through a network of subcontracted provider agencies.

  • The National Association of Professional Geriatric Care Managers may be reached at 520-881-8008 or online. - www.aginglifecare.org 

  • The National Family Caregivers Association may be reached at 1-800-896-3650 or online.- caregiveraction.org 

  • Additional caregiver resources:

Care Management
Care Management includes communicating with members, facilitating development and implementing of person-centered care plans, connecting members to services and monitoring the appropriate delivery, quality and effectiveness of services within the care plan.
ADRC 1-844-422-6277
Department of Mental Health - 800-221-0053
Elder Abuse Hotline - 800-922-2275 to report elder abuse, neglect & exploitation
Mass Options https://massoptions.org/massoptions/ - 1-844-422-6277 (1-844-422-MASS)

Cell Phone Service


Safelink Wireless provides a free wireless phone and free minutes each month to qualified households under a government funded Lifeline Assistance Program.  In this program you will receive free wireless service, a free wireless phone with an allotment of monthly minutes and unlimited emergency calling. 

To qualify you must either participate in a government assistance program or qualify based on a certain yearly household income.  Call 1-800-977-3768 to see if you qualify or visit 
Safelink Wireless  - www.safelinkwireless.com 

Census Information

  • 4 Copley Place, Boston MA 02108-3107 or visit the Census  - www.census.gov - online or phone 617-223-3610.  

  • To learn how to use census data go online. - www.factfinder.census.gov 

CharlieCard

If you were born before 1944, you qualify for a free Senior CharlieCard. Load a $20 monthly pass on the CharlieCard and enjoy unlimited travel on local bus and subway. You may also pay as you go with your card and save 50%. Get your free Senior CharlieCard at Back Bay Station or Downtown Crossing Station. For further information call 617-222-3200 or visit online.  - www.mbta.com 

Cholesterol

  • Cholesterol is a fatty substance that's made in the liver.  Too much cholesterol in the blood increases the risk of fatty buildups in the arteries and increases the risk of heart attack and stroke.

  • High cholesterol has no warning signs.  Major risk factors that affect your LDL cholesterol goal include cigarette smoking; high blood pressure; HDL (High-Density Lipoprotein) cholesterol that's less than 40 mg/dL; family history of early heart disease and increased age. 

  • For information call 1-800-AHA-USA1

Citizen Information Service

  • The Mass Emergency Management Agency is available when the governor declares a state of emergency.  A listing of state agencies and programs may be obtained at www.mass.gov 

  • Office of the Attorney General's Elder Hotline - 888-AG-ELDER - 888-243-5337 or www.mass.gov/ago/elders 

  • Call 617-727-7030 or 1-800-392-6090 

  • The Elections Division may be reached at 617-727-2828 or 1-800-462-VOTE (8683) or website. www.sec.state.ma.us/ele/ 
  • The Public Records Division maintains and preserves government records at 617-727-2832 or website. www.sec.state.ma.us/pre/ 

  • Real Estate Records regarding foreclosure and Homestead information may be obtained online . masslandrecords.com 

  • The Massachusetts Archives collects catalogs and preserves records from 375 years of state government.  It is often utilized by genealogists at 617-727-2816 or website. - www.sec.state.ma.us/arc/ 

  • The Commonwealth Museum can be reached at 617-727-9268 

  • The Mass Historical Commission is responsible for historical preservation in the Commonwealth and lists historic places and districts at 617-727-8470 or website. -www.sec.state.ma.us/mhc/ 

  • The State Bookstore offers a wide variety of books and pamphlets relating to state agencies 617-727-2834  or website. - www.sec.state.ma.us/spr/ 

  • The Regional Offices may be reached at 413-784-1376 or 508-646-1374 or website. - www.sec.state.ma.us/wso/

  • The Corporations Division is responsible for registering all Mass profit and nonprofit corporations at 617-727-2850 or 617-727-9640 or website. - www.sec.state.ma.us/cor/ 

  • The State Records Center is located online. - www.sec.state.ma.us/rec/ 

  • The State Publications and Regulations website. - www.sec.state.ma.us 

  • For State House Tours contact us online. - www.sec.state.ma.us/trs/ 


  • Mayor's Hotline - 617-635-4500

  • www.healthcare.gov 

Clutter Control for the Home
 

    • 911 Cell Phone Bank - 866-290-7864 - www.911cellphonebank.org - Recycle old phones.

    • AA Metal Recycling - 603-264-4456 - Accepts scrap metal and junk cars.  Removal includes air conditioners, appliances, exercise equipment, old computers, electric motors, aluminum above ground pools, RV and popup campers, water heaters, steel, construction debris.

    • Allied Recycling - 508-668-8699 - 1901 Main Street, Walpole MA 02081 - www.alliedrecyclingcenterinc.com - Recycles metal and junk cars.

    • Anestis Metals - 617-666-3405 - www.anestismetal.com - Hauls away scrap metal not limited to cast iron, light iron, appliances, car parts, copper, aluminum, brass and insulated copper wire.

    • Auto Recycling - 855-337-2637 - cashformyjunkcarremoval.com 

    • Bagster - waste management service for disposing of unwanted items - 877-789-2247 - www.thebagster.com 

    • Belle of the Ball - Anton Cleaners gently worn gowns and special occasion handbags - antons.com/belle/ 

    • Best Buy - 888-237-8289 - www.bestbuy.com - accepts TV/Video/Audio, Stands, Mounts, GPS, Cameras, Camcorders, Computers, Mobile Phones, Music, Movies, Books, Video Games and Appliances

    • Big Brother/Big Sister - 800-483-5503 - bbbsfoundation.org - will help with pick up of household items.

    • Bio-One Boston - free estimates for hoarding and hazardous waste removal - 978-380-4075 or www.BioOneBoston.com or www.BostonHoarding.com 

    • Boats4Kidneys - 800-385-0422 - www.boats4kidneys.org 

    • Boston Junk Cars - 866-339-1262 - bostonjunkcars.com - all model cars, boats and RV's.

    • Carroll Center for the Blind - 617-969-6200 or 800-852-3131 located at 770 Centre St, Newton MA 02458 - carroll.org - Will provide home safety services for those with low vision.

    • Cell phones for soldiers - 866-716-2220 - www.cellphonesforsoldiers.com - This location will recycle phones.


    • Computer Recycling of Lowell MA - 978-677-4595 - computerrecyclinglowellma.com - accepts batteries, cell phones, appliances, computers, electronics.  The website provides community and recycle information.

    • Dress for Success - www.dressforsuccess.org - accepts professional attire for job interviews.

    • Epilepsy Foundation New England Donation Center - 335 Main St, Wilmington MA 01887 - 888-322-8209 - donatenewengland.org - or 888-322-8209 to schedule a pick up.  This location accepts clothing, books, DVD's, CD's, Software, Housewares, shoes, bed and bath items, small appliances and electronics, toys, games, tools.

    • Habitat for Humanity - 877-277-4344 - www.habitat.org - accepts cars

    • Heritage for the Blind - 800-236-6283 - www.hftb.org - or 800-398-1925 - accepts donated cars.

    • Hope Phones - www.hopephones.org - Donates phones to isolated people.

    • iMemories - 800-845-7986 - www.imemories.com - will upload/transfer photos, home movies, videos, VHS etc. to DVD

    • Junk Removal - 1-800-GOT-JUNK - 800-468-5865 - Point out the junk to be removed to receive an all-inclusive price.  After all items are removed, the area is cleaned.  Items are donated/recycled as possible.

    • Junkster Bags - 1423 Broadway Saugus MA 01906 - 781-727-8286 - dispose of unwanted items.

    • KT Cleanouts - 866-388-5865 - www.ktcleanouts.com - Complete removal of everything you no longer need in your house.  Call for a free estimate.

    • Liberty Mobility - 1542 Main Street West Warwick, RI 02893 - 401-827-8800 or website: liberty-mobility.com - Accepts wheelchairs and power scooters to use for those without insurance coverage.  Replacement parts are also used and recycled. 

    • Mass Recycle - 617-338-0244 - www.massrecycle.org - 60 Thoreau Street #203, Concord MA 01742 

    • Massachusetts Coalition for the Homeless - The Furniture Bank - www.mahomeless.org - 781-595-7570 - The Furniture Bank will pick up couches, chairs, tables, bed frames, household essentials.

    • Mission of Deeds - 6 Chapin Ave, Reading MA 01867 - 78-1944-9797 - www.missionofdeed.org - accepts donated furniture and household items.

    • Morgan Memorial Goodwill Industries - The Goodwill Store - www.goodwillmass.org - 230 Elm Street, Somerville MA 02144 or 617-628-3618 or 888-828-GIVE (4483)

    • Multiple Sclerosis Association of America - 855-677-4287 or 800-532-7667 - www.msaapickup.org - will schedule a pick up for donated clothing.

    • Murphy's Waste Oil - 781-935-9066 - 252 Salem Street, Woburn - Accepts waste oil, oil filter, anti-freeze

    • NEDT Household Hazardous Products Collection Center - www.nedt.org - 866-769-1621 - 83 Gilmore Drive, Sutton MA 01590 - Household product collection center - nedt.org 

    • Nupath Inc. - 781-935-7057 - www.nupathinc.org - accepts T-shirts, pants, sweatpants and sweatshirts.

    • Planet Aid - located at 1 Cross Street, Holliston MA 01746 - 508-893-0644 or 888-880-1433 - www.planetaid.org provides drop boxes for clothing and shoe donations.  Donation Center: 349 Water Street, Wakefield MA 774-217-0523 or email  

    • Purple Heart - 877-743-4315  - www.purpleheartvehicles.org - cars need not be running.

    • Organizing Relief - 978-314-6383 - OrganizingRelief.com 

    • Recycling Center of Cambridge - 617-349-4866 - www.cambridgema.gov - accepts scrap metals.

    • Safe and Sound Video - 978-729-5618 - www.safeandsoundvideo.com - Will transfer film and videotapes to DVD.

    • Safe Home Connections - 978-658-2131 - www.safehomeconnections.com - Makes home evaluations and recommendations for safe home improvement and accessibility. 

    • Safe Home Solutions - 877-606-7233 - www.safesolutionsne.com - This service provides functional assessments of an individual's physical capabilities in their own home and a home safety assessment.

    • Scan Digital - 888-333-2808 - www.scandigital.com - Will scan photography, film, videos - scanned/transferred to disc or hard drive.

    •  Staples - 800-333-3330 - www.staples.com - accepts desktop computers, laptops, tablets, eReaders, monitors, desktop printers, copiers, scanners, faxes, shredders, battery backup devices, digital cameras, mobile and cordless phones and external hard drives.

    • Staples locations will offer a shredding service for paper - www.staples.com - 335 Washington Street, Woburn - 781-932-4132.

    • Swap.com - Kids Consignment - accepts baby, children's and teen items.

    • The Salvation Army of Mass is located at 25 Shawmut Rd, Canton MA 02021 - 339-502-5900 - www.use.salvationarmy.org - or 800-728-7825 - free pick up of clothing, furniture and household items.

    • Vietnam Veterans of America - 800-435-7838 - www.helpourveterans.org - accepts donated cars.

    • Woburn Can & Bottle Recycle - 3 Green Street, Woburn - 781-935-3705

    • www.napo.net - National Association of Professional Organizers

    • www.purpleheartcarsforvet.org - 888-765-6623

    • Xpress Fuel - 781-933-4330 - 505 Main Street, Woburn - xpressautorepairs.com - Accpets propane tanks for a small fee. 

Collection Agencies

  • Office of the Attorney General's Elder Hotline - 888-AG-ELDER - 888-243-5337 - www.mass.gov/ago/elders 

  • For information regarding the "Fair Debt Collection Practices Act" contact the Federal Trade Commission at FTC  - www.ftc.gov - (includes information regarding identity theft) or the State Attorney General. - www.naag.org 

  • Office of the Attorney General Public Inquiry & Assistance Center Hotline: 617-727-8400

  • Federal Trade Commission - 877-438-4338 or www.ftc.gov 

  • For credit counseling information visit the NFCC  - www.nfcc.org - 800-388-2227 - for the National Foundation for Credit Counseling. A collector may not:
  1. Use abusive language to force you into making a payment.
  2. Call at "unreasonable” hours - generally considered to be before 8am or after 9pm.
  3. Threaten to notify your friends that you have not paid a bill.
  4. Use false pretenses to enter your home intending to identify or take something of value.
  5. Attempt to collect more than you owe.
  6. Send you misleading letters that appear to be from a government agency or court of law.
  • For information regarding the AARP Foundation Money Management Program visit online. - www.aarp.org 

Massachusetts Office of Consumer Affairs & Business Regulation - 10 Park Plaza Suite 5170, Boston MA 02116 - Administration 617-973-8700 or Consumer Hotline 617-973-8787 or 888-283-3757
www.mass.gov/consumer 

Communication

  • To locate an ASHA-certified speech-language pathologist visit ASHA  - www.asha.org - or call 800-638-8255.  They may be able to assist with aphasia following a stroke.

  • Recommendations for improving communication:  Control distractions; Encourage all communication methods that work for the individual; Maximize your own communication by speaking slowly and clearly using facial expressions and natural gestures; Educate yourself and others about aphasia and guidelines for communicating.  For speech and language recovery software check out Stroke Software - www.strokesoftware.com -  or call 1-800-891-9937 or go online  - stroke.about.com 


  • Medical equipment supplies may be found at Rehab Mart  - www.rehabmart.com - or 1-800-827-8283 or online  - www.activeforever.com or 1-800-377-8033.

  • MassTex Imaging - Mobile Dysphagia Consultants 978-750-0300 or fax 978-279-1071 www.massteximaging.com 800-508-MBSS (6277) - Corporate Headquarters 3 Electrontics Ave #201 Danvers MA 01923

Community Service Network

The goal of this organization is to promote independence and self-sufficiency.  Homelessness prevention, landlord/tenant mediation, housing search are some areas where they can assist.  Call 781-438-1977 or visit the website.  - www.csninc.org 

Services & Programs include: Advocacy & case management; family self-sufficiency counseling; first time home buyer education; home owner improvement loan programs; housing counseling; housing search information; MHFA's Purchase and Rehabilitation Program; MHFA's "Get the Lead Out" program.


Consumer Affairs Hotline

  • If you are concerned about scams call 617-973-8787 or 888-283-3757 or log on to the website. - www.mass.gov/ocabr/ 

  • Call for Action, Inc. will assist consumers with consumer issues and mediate complaints at no cost.  Call 240-747-0225 or visit the website. - www.callforaction.org 

  • The Office of Consumer Affairs and Business Regulations may be contacted at 1-888-283-3757 or online. - www.mass.gov 

  • For a current "Consumer Action Handbook" call 1-888-878-3856 or write Federal Citizen Information Center, Pueblo CO 81009 or view online. - www.usa.gov 

  • Visit the Consumer Reports site online. - www.consumerreports.org 

  • Do Not Call Registry - 888-382-1222

  • Federal Trade Commission - 600 Pennsylvania Ave NW Washington MA 20580 - 877-382-4357

  • Mayor's Hotline - 617-635-4500

Congregate Housing

This shared living environment is designed to integrate the housing and service needs of seniors and younger disabled individuals.  The goal is to increase self-sufficiency through support services and is not a medical care facility.  Further information is available  online.  - www.mass.gov

  • Barnstable Housing Authority - 146 South St, Hyannis MA 02601 - 508-771-7222

  • Brockton Housing Authority - PO Box 7070 - Brockton MA 02303 - 508-533-6880

  • Elder Homecare Services of Worcester - 411 Chandler Street, Worcester MA 01602 - 508-756-1545

  • Elder Services of Cape Cod 68 Route 134 , South Dennis MA 02660 - 508-394-4630

  • Chatham Housing Authority 240 Crowell Rd, Chatham MA 02633 - 508-945-0478

  • Coastline Elderly Services 1646 Purchase St, New Bedford MA 02740 - 508-999-6400

  • Franklin County - 330 Montague City Rd, Turner Falls MA 01376 - 413-773-5555

  • Greater Lynn Senior Services 781-599-0110

  • Greater Springfield Senior Services - 66 Industry Ave Springfield MA 01104 - 413-78-8800

  • Elder Services of Merrimack Valley - Riverwalk, Building #5, 360 Merrimack St, Lawrence MA 01843 - 1-800-892-0890

  • Kit Clark - 1500 Dorchester Ave, Dorchester MA 02122 - 617-825-5000

  • Lincoln School House - 26 Crescent St, Wakefield MA 01880 - 781-245-7328

  • Milbury Housing Authority - 89 Elm St, Millbury MA 01527 - 508-865-2660

  • Montachusett Home Care - 680 Mechanic St, Suite #120 Leominster MA 01453 - 978-537-7411

  • New Communities - 116 Norfolk St, Cambridge MA 02139 - 617-547-3543

  • North Shore Elder Services - 152 Sylvan St, Danvers MA 01923 - 978-750-4540

  • Old Colony Elder Services - 144 Main St, Brockton MA 02403 - 1-800-242-0246

  • Senior Care - 5 Blackburn Center, Gloucester MA 01930 - 978-468-2259

  • South Shore Elder Services - 159 Bay State Dr, Braintree MA 02184 - 781-848-3910

  • Springwell - 125 Walnut Street, Watertown MA 02472 - 617-926-4100

  • Tri-Valley Elder Services - 251 Main Street, Webster MA 01570 - 508-949-6640

  • West Mass Elder Care - 4 Valley Mill Rd, Holyoke MA 01040 - 1-800-462-2301

Continuing Care Retirement Communities

CCRC's are comprised of independent living, personal services and skilled nursing care all at the same location.  Further information is available online.  - www.mass.gov/portal/ - The Executive Office of Elder Affairs maintains a listing of contact telephone numbers for each facility at 617-727-7750 or 800-243-4636.

Bedford - Carleton-Willard Village - 781-275-8700

Boston - Springhouse Retirement Community - 617-522-0043

Canton - Orchard Cove - 781-821-0820

Concord - Newbury Court - 9781-369-5155

Duxbury - Village at Duxbury - 781-585-2334

Lexington - Brookhaven - 800-283-1114

Needham - North Hill - 877-736-4371

Newton - Lasell Village - 617-663-7000

North Andover - Edgewood - 978-725-3300

Peabody - Brooksby Village - 800-596-3277

Stoneham - Life Care Center - 781-662-2545

Consumer 

Assistance on all aspects of consumer protection visit 
online. - www.usa.gov 
    • Better Business Bureau visit online  - www.bbb.org/boston - or call 508-652-4800.

    • Better Business Bureau's Charities List to see if a charity is worthy - 703-276-1000 or the Attorney General's Public Charities Division at 617-737-2200.

    • Elder Publications Line at 888-243-5337 extension 2674 or at their website. - www.mass.gov/ago/ 

    • Fraud Watch Network (AARP) 1-877-908-3360 – AARP Fraud Watch Network 601 E. Street, NW S10-315 Washington DC 20049

    • Health Care Fraud Tip Line - 617-727-4499

    • Help children to handle money properly by visiting online. - kids.usa.gov  - includes online safety tips

    • Insurance Fraud Tip Line - 617-573-5330

    • Livanta - 866-815-5440 - Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QI)) for Medicare case review.  Appeals and quality of care complaints for people on Medicare who live in Massachusetts

    • Mail Fraud - 1-800-300-3492

    • Massachusetts Do Not Call List registration - 1-866-231-2255

    • Medical Fraud Control Unit - 617-727-2200

    • National Do Not Call List registration - 1-888-382-1222

    • National Fraud Information Center - 800-876-6060

    • Office of Consumer Affairs - 888-283-3757 or 617-973-8787

    • Office of Consumer Affairs & Business Regulation Lemon Law - 617-973-8787

    • Office of the Attorney General's Elder Hotline - 888-AG-Elder or 888-243-5337 - www.mass.gov/ago/elders 

    • Pension Welfare Benefits Administration - 1-866-487-2365

    • Protect your consumer rights by visiting the website.  - www.usa.gov - or contact the Attorney General at 617-727-8400

    • Special Investigations Fraud Hotline - 617-727-6771

    • www.consumer-action.org - 415-777-9635

Consumer Advocacy

Better Business Bureau 508-652-4800

Office of the Attorney General's Elder Hotline - 888-AG-ELDER or 888-243-5337 or www.mass.gov/ago/elders

Attorney General's Office 617-727-2200

Consumer Action Center 617-727-7780

Consumer Product Safety 800-638-2772

Department of Public Health Patient Complaints 800-426-5540

Department of Telecommunications and Cable 617-305-3580 or 800-392-6066

Elder Abuse Hotline - Report financial exploitation by calling 1-800-922-2275
     
Executive Office of Consumer Affairs 617-727-7780

Federal Trade Commission - FTC.GOV/IDTHEFT - 1-877-ID-THEFT (438-4338)

KeySpan 800-231-5325

Mass Association of Older Americans 617-426-0804

Mass Executive Office of Elder Affairs 800-243-4636

Mass Pro 800-252-5533

Medicare Hotline 800-MEDICARE

National Grid 800-322-3223

National Institute on Aging 800-222-2225

Registry of Motor Vehicles 800-858-3926

Social Security Administration 800-772-1213

Toy Safety Hotline 800-851-9955

Action for Boston Community Development Inc. -  Fuel Assistance 781-322-6284

  • Never sign anything you don't understand

Coping With Disaster

There are many things that you can do to reduce stress and to help yourself and others during a disaster.  For some tips on how to cope with disaster,  Call 1-866-237-8274 -  www.bt.cdc.gov/mentalhealth/ - Centers for Disease Control and Prevention -

Or online  - www.redcross.org - or call 1-800-GET-INFO (1-800-438-4636)

General emergency readiness - www.ready.gov 

American Red Cross - www.redcross.org - 1-800-367-5690 or 1-800-RED-CROSS

Counseling

Advocates Psychiatric Emergency 781-893-2003 www.advocatesinc.org 

Psychiatric Home Care Hallmark Health 781-324-7388

Alliance for Mentally Ill 781-938-4048

Arbour Counseling 781-322-1503

Bay-Ridge Counseling 781-599-9200

Catholic Charities 617-625-1920

Department of Mental Health 617-626-8000

Families for Depression Awareness - 800-273-TALK or 781-890-0220

Federation for Children with Special Needs 617-482-2915

Noodle Island Multi-Service Center 617-569-7310

Parents Anonymous 800-882-1250

Riverside Community Care 781-246-2010

Samaritans Suicide/Crisis Hotline 617-247-0220

Triangle 781-322-0400


Councils on Aging

The Massachusetts Association of Councils on Aging represents the 356 Councils on Aging and Senior Centers across the Commonwealth to improve the quality of services provided to senior citizens at 413-527-6425 or online. - www.mcoaonline.com  - 116 Pleasant Street, Suite 306, Easthampton MA 01027 

  • Acton 472 Main St Acton MA 01720 at 978-264-9643
  • Acushnet 59 South Main St Acushnet MA 02743 at 508-998-0280
  • Adams 20 East St Adams MA 01220 at 413-743-8333
  • Agawam 68 Meadowbrook Manor Agawam MA 01001 at 413-743-8333
  • Alford 11 Jay Lane Alford MA 01263 at 413-528-9238
  • Amesbury 9 School St Amesbury MA 01913 at 978-388-8138
  • Amherst 70 Boltwood Walk Amherst MA 01002 at 413-259-3114
  • Andover 36 Bartlet St Andover MA 01810 at 978-623-8321
  • Arlington 27 Maple St Arlington MA 02476 at 781-316-3400
  • Ashburnham 32 Main St Ashburnham MA 01430 at 978-827-5000
  • Ashby 895 Main St Ashby MA 01431 at 978-386-5532
  • Ashland 162 West Union St Ashland MA 01721 at 508-881-0140
  • Athol 584 Main St Athol MA 01331 at 978-249-8986
  • Attleboro 25 So. Main St Attleboro MA 02703 at 508-223-2235
  • Auburn 4 Goddard Drive Auburn MA 01501 at 508-832-7799
  • Avon 65 E. Main St Avon MA 02322 at 508-559-0060
  • Ayer 18 Pond St Ayer MA 01432 at 978-772-8260
  • Barnstable 825 Falmouth Rd Hyannis MA 02601 at 508-862-4750
  • Barre 577 South Barre Rd Barre MA 01005 at 978-355-5004
  • Becket 557 Main St Becket MA 01223 at 413-623-8934
  • Bedford 12 Mudge Way Bedford MA 01730 at 781-275-6825
  • Belchertown 60 State St Belchertown MA 01007 at 413-323-0420
  • Bellingham 40 Blackstone St Bellingham MA 02019 at 508-966-0398
  • Belmont 23 Oakley Rd Belmont MA 02478 at 617-484-5501
  • Berkley 1 N. Main St Berkley MA 02779 at 508-823-8806
  • Berlin PO Box 126 Berlin MA 01503 at 978-838-2500
  • Bernardston PO Box 504 Bernardston MA 01337 at 413-6488-5413
  • Beverly 90 Colon St Beverly MA 01915 at 978-921-6017
  • Billerica 25 Concord Rd Billerica MA 01821 at 978-671-0916
  • Blackstone 15 St Paul St Blackstone MA 01504 at 508-876-9203
  • Blandford PO Box 257 Blandford MA 01008 at 413-848-2243
  • Bolton PO Box 342 Bolton MA 01740 at 978-779-3308
  • Boston Comm. One City Hall Plaza Rm 271 Boston MA 02201 at 617-635-4366
  • Bourne 239 Main St Buzzards Bay MA 02532 at 508-759-0653
  • Boxborough 29 Middle Rd Boxborough MA 01719 at 978-263-1116
  • Boylston 221 Main St Boylston MA 01505 at 508-869-6022
  • Braintree 71 Cleveland Ave Braintree MA 02184 at 781-848-1963
  • Brewster 1673 Main St Brewster MA 02631 at 508-896-2737
  • Bridgewater 10 Wally Krueger Way Bridgewater MA 02324 at 508-697-0929
  • Brimfield PO Box 172 Brimfield MA 01010 at 413-245-7253
  • Brockton 10 Father Kenney Way Brockton MA 02301 at 508-580-7811
  • Brookfield PO Box 397 Brookfield MA 01506 at 508-867-6043
  • East Bridgewater 137 Central St East Bridgewater MA 02333 at 508-378-1610
  • East Brookfield PO Box 203 East Brookfield MA 01515 at 508-885-5205
  • East Longmeadow 328 North Main St East Longmeadow MA 01028 at 413-525-5436
  • Eastham PO Box 1203 East Eastham MA 02651 at 508-255-6164
  • Easthampton 19 Union St Easthampton MA 01027 at 413-527-6151
  • Easton 136 Elm St North Easton MA 02356 at 508-230-0544
  • Edgartown PO Box 1295 Edgartown MA 02539 at 508-627-4368
  • Egremont PO Box 368 South Egremont 01258 at 413-528-3488
  • Erving 18 Plesant St Erving MA 01344 at 413-423-3308
  • Essex PO Box 30 Essex MA 01929 at 978-768-7932
  • Everett 90 Chelsea St Everett MA 02149 at 617-394-2261
  • Fairhaven 229 Huttleston Ave Fairhaven MA 02719 at 508-979-4029
  • Fall River One Government Center Fall River MA 02722 at 508-324-2401
  • Falmouth 300 Dillingham Ave Falmouth MA 02540 at 508-540-0196
  • Fitchburg 14 Wallace Ave Fitchburg MA 01420 at 978-345-9598
  • Florida 367 A. Mohawk Trail Drury MA 0143 at 413-66 2-2811
  • Foxborough 75 Central St Foxborough MA 02035 at 508-543-1252
  • Framingham 535 Union Ave Framingham MA 01702
  • Franklin 10 Daniel McCahill St Franklin MA 02038 at 508-520-4945
  • Freetown 227 Chace Rd East Freetown MA 02717 at 508-763-9557
  • Gardner 294 Pleasant St Gardner MA 01440 at 978-630-4067
  • Georgetown 1 Library St Georgetown MA 01833 at 978-352-5726
  • Gill-Montague 62 Fifth St Turner Falls MA 01376 at 413-863-4500
  • Gloucester 6 Manuel F. Lewis St Gloucester MA 01930 at 978-281-9765
  • Goshen PO Box 314 Goshen MA 01032 at 413-268-7122
  • Grafton 30 Providence Rd Grafton MA 01519 at 508-839-9242
  • Granby 257 State St Granby MA 01033 at 413-467-3239
  • Granville 707 Granvill Rd Granville MA 01033 at 413-467-3239
  • Great Barrington 909 Main St Great Barrington MA 01230 at 413-528-1881
  • Greenfield 54 High St Greenfield MA 01301 at 413-772-1517
  • Groton 173 Main St Groton MA 01450 at 978-448-1170
  • Groveland 183 Main St Groton MA 01450 at 978-372-1101
  • Hadley 46 Middle St Hadley MA 01035 at 413-586-4023
  • Halifax 506 Plymouth St Halifax MA 02338 at 781-293-7313
  • Hamilton 577 Bay Rd Hamilton MA 01936 at 978-468-5572
  • Hampden 104 Allen Sts Hampden MA 01036 at 413-566-5588
  • Hancock PO Box 1124 Hancock MA 01237 at 413-738-5225
  • Hanover 624 Circuit St Hanover MA 02339 at 781-878-6361
  • Hanson 132 Maquan St Hanson MA 02341 at 781-293-2683
  • Hardwick 175 Main St Gilbertville MA 01031 at 413-477-6707
  • Harvard PO Box 615 Harvard MA 01451 at 978-456-4120
  • Harwich 100 Oak St Harwich MA 02645 at 508-430-7550
  • Hatfield 59 Main St Hatfield MA 01038 at 413-247-9003
  • Haverhill 10 Welcome St Haverhill MA 01830 at 978-374-2390
  • Hawley 8 Pudding Hollow Rd Hawley MA 01339 at 413-339-5518
  • Heath 1 East Main St Heath MA 01346 at 413-337-4934
  • Hingham 224 Central St Hingham MA 02043 at 781-741-1458
  • Hinsdale PO Box 299 Hinsdale MA 01235 at 413-655-2652
  • Holbrook 9 Jewel Rd Holbrook MA 02343 at 781-767-4617
  • Holden 1130 Main St Holden MA 01520 at 413-829-02700
  • Holland 27 Strubridge Rd Holland MA 01521 at 413-245-3163
  • Holliston 150 Goulding St Holliston MA 01746 at 508-429-0622
  • Holyoke 310 Appleton St Holyoke MA 01040 at 413-322-5625
  • Hopedale 43 Hope St Hopedale MA 01747 at 508-473-6189
  • Hopkinton 28 Mayhew St Hopkinton MA 01748 at 508-497-9730
  • Hudson 29 Church St Hudson MA 01749 at 978-568-9638
  • Hull 197 A Samoset Ave Hull MA 02045 at 781-925-1239
  • Ipswich 25 Green St Ipswich MA 01938 at 978-356-6650
  • Kingston 33A Summer St Kinsgton MA 02364 at 781-585-0512
  • Lawrence 155 Haverhill St Lawrence MA 01840 at 978-794-5883
  • Lee 21 Crossway St Lee MA 01238 at 413-243-5545
  • Leominster 5 Pond St Leominster MA 01453 at 978-534-7511
  • Lexington 1475 Mass Ave Lexington MA 02420 at 781-861-0194
  • Lincoln PO Box 6353 Lincoln MA 01773 at 781-259-8811
  • Lowell 276 Broadway St Lowell MA 01854 at 978-446-7185
  • Lynn 8 Silsbee St Lynn MA 01901 at 781-599-0110
  • Lynnfield 525 Salem St Lynnfield MA 01940 at 781-598-1078
  • Malden 200 Pleasant St Rm 121 Malden MA 02148 at 781-397-7144
  • Mansfield 255 Hope St Mansfield MA 02048 at 508-261-7368
  • Marblehead 10 Humphrey St Marblehead MA 01945 at 781-631-6737
  • Marlborough 250 Main St Marlborough MA 01752 at 508-485-6492
  • Marshfield 230 Webster St Marshfield MA 02050 at 781-834-5581
  • Mashpee 26 Frank E. Hicks Dr Mashpee MA 02649 at 508-539-1440
  • Maynard 195 Main St Maynard MA 01754 at 978-897-1032
  • MCOA 116 Pleasant St - Rm 3109 Easthampton MA 01027 at 413-527-6425
  • Medford 101 Riverside Ave Medford MA 02155 at 781-396-6010
  • Melrose 235 West Foster St Melrose MA 02176 at 781-665-4304
  • Merrimac 100 East Main St Merrimac MA 01860 at 978-346-9549
  • Methuen 77 Lowell Street Methuen MA 01844-3613 at 978-794-3296
  • Middleborough 558 Plymouth Street Middleborough MA 02346 at 508-946-2490
  • Middleton 38 Maple Street Middleton MA 01949 at 978-777-4067
  • Milford 60 North Bow Street Milford MA 01757 at 508-473-8334
  • Nantucket 81 Washington Street Nantucket MA 02554 at 508-228-4490
  • Natick 117 East Central Street Natick MA 01760 at 508-647-6540
  • Needham 83 Pickering St Needham MA 02492 at 781-455-7555
  • Newbury 63 Hanover St Newbury MA 01951 at 978-462-8114
  • Newburyport 40 Water St Newburyport MA 01950 at 978-462-8650
  • Newton 345 Walnut St Newton MA 02160 at 617-796-1660
  • North Andover 120 R Main St No. Andover MA 02760 at 508-699-0131
  • North Reading 157 Park St No. Reading MA 01864 at 978-664-5600
  • Northampton 67 Conz St Northampton MA 01060 at 413-587-1228
  • Norton 55 W. Main St Norton MA 02766 at 508-285-0235
  • Norwell 293 Pine St Norwell MA 02061 at 781-659-7878
  • Peabody 79 Central St Peabody MA 01960 at 978-531-2254
  • Pembroke 144 Center St Pembroke MA 02359 at 781-294-8220
  • Pepperell 37 Nashua Rd Pepperell MA 01463 at 978-433-0326
  • Plymouth 10 Cordage Park Circle Plymoouth MA 02360 at 508-830-4230
  • Quincy 83 Saratoga St Quincy MA 02171 at 617-376-1245
  • Randolph 16 Fencourt Ave Randolph MA 02368 at 781-961-0930
  • Reading 16 Lowell St Reading MA 01867 at 781-942-6658
  • Revere 25 Winthrop Ave Revere MA 02151 at 781-286-8155
  • Rockport 4 Broadway Rockport MA 01966 at 978-546-2573
  • Salem 5 Broad St Salem MA 01970 at 978-744-0180
  • Salisbury 43 Lafayette Rd Salisbury MA 01952 at 978-462-2412
  • Sandwich 270 Quaker Meetinghouse Rd E. Sandwich MA 02537 at 508-888-4737
  • Saugus 466 Central St Saugus MA 01906 at 781-231-4178
  • Scituate 27 Brook St Scituate MA 02066 at 781-545-8722
  • Sharon 219 Massapoag Ave Sharon MA 02067 at 781-784-8000
  • Shirley PO Box 182 Shirley MA 01464 at 978-630-2650
  • Shrewsbury 98 Maple Ave Shrewsbury MA 01545 at 508-841-8640
  • Somerville 167 Holland St Somerville MA 02144
  • Spencer 40 Wall St Spencer MA 01562 at 508-885-7546
  • Springfield 1600 East Columbus Ave Springfield MA 01103 at 413-750-2654
  • Sterling 1 Park St Sterling MA 01564 at 978-422-3032
  • Stoneham 136 Elm St Stoneham MA 02180 at 781-438-1157
  • Stoughton 110 Rockland St Stoughton MA 02072 at 781-344-8882
  • Stow 380 Great Rd Stow MA 01775 at 978-897-1880
  • Sturbridge PO Box 746 Sturbridge MA 01566 at 508-347-7575
  • Swampscott 200 R Essex St Swampscott MA 01590 at 781-596-8866
  • Tauton 30 Olney St Taunton MA 02780 at 508-821-1425
  • Tewksbury 460 East St Tewksbury MA 01876 at 978-640-4482
  • Topsfield 8 W. Common St Topsfield MA 01983 at 978-887-1523
  • Wakefield 30 Converse St Wakefield MA 01880 at 781-245-3312
  • Wellesley 219 Washington St Wellesley MA 02481 at 781-235-3961
  • Westford 20 Pleasant St Westford MA 01886 at 978-692-5523
  • Wilmington 15 School St Wilmington MA 01887 at 978-657-7595
  • Winchester 109 Skillings Rd Winchester MA 01890 at 781-721-7136
  • Winthrop 35 Harvard St Winthrop MA 02152 at 6177-846-8538
  • Worcester 128 Providence St Worcester MA 01604 at 508-799-1230

Credit Card Information

Division of Consumer and Community Affairs - Stop 801 at 20th and C Streets, NW Washington DC 20551
202-452-3693 or visit the website www.federalreserve.gov

The Federal Trade Commission regulates credit card and debit card issuers:
Consumer Response Center at 600 Pennsylvania Ave, NW Washington DC 20580
877-FTC-HELP (382-4357) or visit the website www.ftc.gov

The FTC works for the consumer to prevent fraudulent, deceptive and unfair business practices in the marketplace.  To file a complaint or to get free information on consumer issues call 1-877-382-4357.

National Credit Union Administration regulates federally chartered credit unions:
Office of Public and Congressional Affairs at 1775 Duke Street Alexandria, VA 22314-3428

call 703-518-6330 or visit the website www.ncua.gov


Crisis Hotline

  • The Samaritans offer a 24-hour confidential Crisis Hotline at 1-866-912-4673 or 978-327-6607.  The service may also be reached at 430 North Canal Street, Lawrence MA  01840 office phone 978-327-0030.

  • Another source is 1-877-870-4673 or online  - samaritanshope.org - The office is located at 41 West Street, Boston MA 02111 or call 617-247-0220.  A special teen line is available at 1-800-252-8336.

  • Another resource is Advocates Psychiatric Emergency Services at 781-893-2003 or online  - www.advocates.org - - 800-640-5432 - located at 675 Main Street, Waltham MA 02453.

  • Mayor's Hotline - 617-635-4500

  • Safelink - Statewide Hotline for victims of domestic violence - 877-785-2020

  • Do you feel safe in your relationship? Reach Beyond Domestic Violence can help - 24 hour hotline 1-800-899-4000






Deafness and Hearing Aids

  • For special telephone equipment contact the Massachusetts Equipment Distribution Program (MassEDP) at 1380 Bay Street, Building B - Taunton MA 02780 or call 800-300-5658

  • Deaf Adult Education: Contact D.E.A.F. Inc 215 Brighton Ave Allston MA 02134 or call 617-254-4041 or 800-886-5195 or visit the website. - www.deafinconline.org  - 617-505-4828

  • More information regarding resources for those with hearing loss may be found online - www.deaflife.com - and at the Deaf Library.  - deaflibrary.org 

  • Employment for deaf and hard of hearing - www.dhhig.org - "Deaf in government"  - PO Box 76087 - Washington DC 20013 - 202-618-3009

  • www.deafzone.com 

  • Massachusetts Commission for the Deaf and Hard of Hearing - Case Management Dept. 150 Mt. Vernon Street, Suite 550 Dorchester MA 02125

  • American Medical Resources Foundation (recycles hearing aids) - PO Box 3609, 36 Station Ave, Brockton MA 02404 - 401-789-4527 - www.amrf.com 

  • Assistive Technology Exchange in New England - 27 Wormwood Street Boston MA 02210 - 617-204-3851 - www.getatstuff.org 

  • Northwest Hearing Care, 901 Boren Ave, Suite 810, Seattle WA 98104 - 206-838-7194

  • Boston Guild for Hard of Hearing - Hearing Outreach Program - 617-373-8927

  • Disabled Children's Relief Fund - PO Box 89, 402 Pennsylvania Ave, Freeport NY 11520 - 516-377-1605

  • The HIKE Fund - 10115 Cherryhill Place, Spring Hill FL 34608 - 352-688-2579 - www.thehikefund.org

  • Knights of Columbus - PO Box 194, 470 Washington Street, Norwood MA 02062 - 781-551-0628 

  • MA Commission for the Deaf and Hard of Hearing Assistive Technology Fund - 600 Washington Street, Boston MA 02111 - 617-740-1700

  • Mass Dept of Public Health - 250 Washington Street, 5th Floor Boston MA 02108 - 800-882-1435

  • MassHealth Customer Service Center - 800-841-2900

  • Mass Lions Club - 

  • MassMATCH - 600 Washington Street, Boston MA 02111 - 866-682-9955

  • Miracle Ear Children's Foundation - 800-234-5422

  • NUsed Pilot Program - Audiology - 617-373-2496

  • Starkey Hearing Foundation - 866-354-3254

  • Travelers Protective Association - 314-371-0533

  • United Cerebral Palsy - 413-442-1562

  • VA Outpatient Clinic - 617-232-9500 - 150 South Huntington Ave, Jamaica Plains MA 


Debt Management Assistance

  • Counseling services are available to help people budget money and pay bills.  For assistance with debt problems contact the American Consumer Credit Counseling  - www.consumercredit.com - or call 1-800-769-3571.  

  • Also, In Charge Institute of America  online  - www.incharge.org - or call 1-800-565-8953.  Money Management International may be reached at their website  - www.moneymanagement.org -  - or call 1-866-899-9347.  

  • Another source is Myvesta. - getoutofdebt.org 

  • For a free "My Money" tool kit log online. - www.mymoney.gov 

  • Debtors Anonymous- 781-453-2743  - www.debtorsanonymous.org 

Declutter the home


1-800-GOT-JUNK (800-468-5465)

Bagster 877-789-2247

Dirty Deeds (Done Dirt Cheap) 781-308-4447 - www.dirtydeedscheap.com

Dr. Junk - 978-670-5296

HouseWorks - 617-928-1010 or 800-928-3393

http://communitygivingtree.org

http://www.declutterdaytips.com/ 

http://www.findmyorganizer.com

KT Ceanouts 866-388-5865 www.ktcleanouts.com 

Organizing Relief for Residential & Business - OrganizingRelief.com - 978-314-6383 http://www.organizingrelief.com/tip-of-the-month/

Planet Aid Donation Center 349 Water Street Wakefield MA 01880 - 774-217-0523 or contact via email  


Dementia

  • For the "Safe Return" program call 888-572-8566 or visit online  - www.medicalert.org - This program offers a member ID jewelry with personalized information and a 24 hour emergency toll-free number with response service.  This service is designed to reunite family members if a loved one has wandered. - 24/7 wandering and emergency response services for individuals with dementia - 1-800-432-5378

  • For additional resources call the Helpline at 800-272-3900 staffed 24 hours.


Dental Services


  • Boston Health Care for the Homeless - 780 Albany St, Boston - 857-654-1885 (Dental sites located at Jean Yawkey Place and Pine Street Inn) - 857-654-1000

  • Boston Healthnet - 1 Boston Medical Center Place, Boston MA - 800-841-4325

  • Boston University Dental School - 100 E Newton St, Boston MA 02118 - 617-638-4701

  • CHA Windsor Street Health Center - 119 Windsor St, Cambridge MA 02139 - 617-665-3600

  • East Boston Neighborhood Health Center - 10 Grove Street, East Boston MA - 617-569-5800

  • Edward M Kennedy Community Health Center Dental Services - 32 Concord St, Framingham MA 01702 - 508-270-2635

  • Fenway Health - 1340 Boylston St, Boston - 617-267-0900

  • Forsyth Institute for Dental Hygiene - 140 The Fenway, Boston MA 02115 - 617-732-2800 ext 5

  • Harvard Dental School - 188 Longwood Ave, Boston MA 02115 - 617-432-1434

  • Joseph M. Smith Community Health Center - 287 Western Ave, Allston MA - 617-208-1545

  • Lynn Community Health Center - 269 Union St, Lynn Ma - 781-581-3900

  • Massachusetts League of Community Health Centers - 40 Court St, 10th Floor, Boston - 617-426-2225

  • Middlesex Community College Dental Hygiene Clinic of Lowell offers preventive dental hygiene services at reduced cost.  Services offered have included cleaning, scaling, radiography, dental sealants, athletic mouth protectors and fluoride treatments.  Call 978-656-3250 or 781-280-3250. The clinic is located at 44 Middle Street, Lowell.

  • Mount Ida College - 77 Dedham Street, Newton MA 02459 - 617-928-7360

  • North End Community Health Committee, Inc. - 332 Hanover St, Boston - 617-643-8000

  • Porter and Chester Institute in Woburn offers a free of charge set of dental x-rays.  Call 781-569-1272.

  • South Boston Community Health Center - 409 West Broadway, Boston MA - 617-269-7500

  • Tufts Dental Care - *New patients must be willing to commit to two initial visits before treatment begins.  Appointments can last up to 3 hours due to expert opinions from multiple specialists.  Rates are lower than area private practices and payment plans are accepted.  Call 617-636-6828 for details.

  • Whittier Street Health Center - 1125 Tremont Street, Roxbury - 617-427-1000



Department of Developmental Services

(services for individuals and families)

Assistance in job placement, transportation, housing and care for individuals with intellectual disabilities can be located online - www.mass.gov - or 617-727-5608.  If you are in need of emergency services “after-hours” contact 781-894-3600.



Department of Public Health (DPH)

Information is available on a variety of healthy aging and chronic disease programs online - www.mass.gov -  or call 617-624-6000.

Visit the website www.mass.gov

The office is located at:  Mass Dept. of Public Health - 250 Washington Street, Boston MA 02108

Department of Transitional Assistance

Central Office - 600 Washington Street, Boston MA 02111 - 877-382-2363

DTA Assistance Line 877-382-2363

Malden DTA - 245 Commercial Street, Malden MA 02148 - 781-388-7300

Chelsea Center DTA - 80 Everett Ave, Chelsea MA 02150 - 617-551-1700


Depression

Symptoms of depression include:
  • Persistent sad, anxious or "empty" mood
  • Feelings of hopelessness, pessimism; feelings of guilt, worthlessness, helplessness
  • Loss of interest or pleasure in hobbies and activities once enjoyed
  • Decreased energy, fatigue, being "slowed down"
  • Difficulty concentrating, remembering, making decisions
  • Insomnia, early-morning awakening or oversleeping
  • Appetite and/or weight changes
  • Thoughts of death or suicide or suicide attempts
  • Restlessness, irritability

 If you have symptoms of depression, talk to a physician, psychiatrist or psychologist regarding treatment options. Many seniors suffer from depression following a stroke.  Visit the website.  - www.strokeassociation.org  - Other resources include:


  • Family Aware - familyaware.org - 781-890-0220 or 617-345-0420

  • Visit www.helpguide.org  - call 1-800-273-TALK

  • Families for Depression Awareness - 395 Totten Pond Rd, Suite 404, Waltham MA 02451 - 781-890-0220


Detox Programs

  • Adcare Hospital - Worcester MA - 800-252-6465 or 508-860-1200
  • Brockton High Point - 800-734-3444
  • Boston Detox - 800-763-5363
  • Danvers Detox - 978-777-2121
  • Dimock Detox - Roxbury - 617-442-9661
  • Gosnold - Falmouth - 800-444-1554
  • Norcap Lodge - Foxboro - 800-331-2900
  • Phoenix House - Quincy 844-318-6448
  • Plymouth High Point - 800-233-4478
  • Spectrum - Westboro MA - 508-898-1570 or 800-366-7732
  • SSTAR - Fall River MA - 508-679-5222 or 800-937-3610
  • Tewksbury Detox - 978-259-7000


Diabetes

  • Diabetes is a progressive disease in which your body doesn't make enough insulin and doesn't respond properly to insulin.  Insulin is a hormone made in the pancreas and converts sugar, starches and other foods into energy.  If you have diabetes, your blood glucose ("blood sugar") levels are too high.  Persistent high levels of blood glucose cause symptoms that may alert you to the development of diabetes.  These include hunger; extreme thirst; frequent urination; unexplained weight loss; fatigue and blurry vision.

  • The American Diabetes Association has two resources to help you put together a health care team.:
    • The Education Recognition Program lists diabetes educators who have high quality programs to help you learn to take better care of your diabetes. 
    • The Diabetes Physician Recognition Program lists physicians who have met standards for providing high quality care to patients with diabetes.  Log online  - www.diabetes.org - or call 1-800-232-6733 or write to 1701 North Beauregard Street, Alexandria VA 22311 to learn more.  More information may be found at their website,  - www.heart.org - or call 1-800-242-8721.
  • The American Dietetic Association Consumer Nutrition Hot Line - 800-877-1600 or online. - www.eatright.org 

Dial-A-Lawyer

To speak to an attorney, free of charge, call 617-338-0610 (available the first Wednesday of every month from 5:30 to 7:30pm.)

Disabilities

  • The Disabled Persons Protection Commission can be reached at 800-426-9009 or visit the website. - www.mass.gov 

  • The Massachusetts Office on Disability is located at One Ashburton Place, Room 1305 Boston MA 02108 at 617-727-7440 or visit the website. - www.mass.gov 

  • The Mass Senior Action Council promotes the rights and dignity of all people including those with disabilities - call 617-284-1234 or visit the website. - www.masssenioraction.org

  • Visit online  - www.madil.org - for disabilities information

  • For a database of personal care attendants visit online. - www.rewardingwork.org 

  • For a housing database for affordable, accessible housing visit the website. - www.massaccesshousingregistry.org - Mass Access - Accessible Housing Registry 

  • Mass Legal Help - www.masslegalhelp.org - Information about your legal rights - 617-371-1234 

  • Legal Advocacy & Resource center - larcma.org  - 197 Friend Street Boston MA 02114 - 617-603-1700 or 1-800-342-LAWS

  • Massachusetts Senior Legal Helpline - 1-866-778-0939

  • Boston Center for Independent Living 60 Temple Place Boston MA 02111 at 617-338-6665 www.bostoncil.org - bostoncil.org/index.htm or 86oo6-338-8085


  • Mystic Valley Elder Services 300 Commercial Street Malden MA 02148 at 781-324-7705 www.mves.org - www.mves.org 

  • Somerville-Cambridge Elder Services 61 Medford Street Somerville MA 02143 at 617-628-2601 www.eldercare.org - eldercare.org

  • Springwell 307 Waverly Oaks Rd Suite 205 Waltham MA 02452 at 617-926-4100 

  • MetroBoston Aging and Disability Resource Consortia 781-221-7014

  • http://www.irs.gov/uac/Tax-Benefits-for-Disabled-Taxpayers

Discrimination

  • The Massachusetts Commission Against Discrimination enforces the Commonwealth's anti-discrimination laws in employment, housing, public accommodations, credit, mortgages, lending and education.  Call 617-994-6000 or visit online - www.mass.gov/mcad/ 

  • The National Caucus and Center on Black Aged works to eliminate obstacles to fairness and equal access for low-income African American and minority senior citizens focusing on housing, employment and health promotion/disease prevention - contact 202-637-8400 or visit online. - www.ncba-aged.org  - 1220 L Street NW, Suite 800, Washington DC 20005 

Diversity

The Department of Mental Health's Office of Multicultural Affairs publishes a detailed list of organizations that provide culturally sensitive and appropriate services to elders in Massachusetts.  Call 617-626-8134 for information.
Black Women's Health Imperative website . - www.bwhi.org  - 202-548-4000 


Do Not Call Registry

A free way for consumers to register their phone numbers to prohibit certain telephone solicitations 1-866-231-2255 or online  - www.madonotcall.govconnect.com/welcome.asp - or write to MA Do Not Call Program PO Box 1348 Boston MA 02117.

National Do Not Call List - 1-888-382-1222

Domestic Violence Hotline 1-800-799-SAFE

  • One in every three violent crimes against women is a crime of domestic violence.

  • If you or someone you know is involved in an abusive relationship there is someone who can help.  Confidentiality is ensured and assistance is available 24 hours a day at the National Domestic Violence Hotline 1-800-799-SAFE (7233).

  • Hotline staff and volunteers have access to translators in 139 languages.  Visit the website. - www.thehotline.org  - 800-799-7233

  • The SafeLink 24 hour free multi-lingual hotline is available at 877-785-2020 or visit the website. - www.casamyrna.org - 1-877-785-2020

  • To contact the "Address Confidentiality Program" designed to provide a confidential mail forwarding system for victims of domestic violence, sexual assault, or stalking call 1-866-SAFE-ADD or visit the website. - www.sec.state.ma.us/acp/

  • Mass Legal Help - www.masslegalhelp.org -  visit www.mass.gov - Call 1-866-778-0939 - Offices free legal information, advice and referral for Mass seniors age 60 and older for the following - Social Security/SSI; Veterans Benefits; Mass Health; Medicare; Consumer Issues; Public Benefits; Unemployment; Foreclosures; Guardianship; Power of Attorney; Bankruptcy; Eviction; Landlord/Tenant; Utilities; Family Law; Nursing Home

  • The National Mental Health Association can be reached at 1-800-969-6642

  • Domestic Violence 24 hour hotline 800-799-7233

  • 800-273-TALK

  • Reach Beyond Violence 1-800-899-4000

Domestic Violence Housing
A New Day - Brockton MA - 508-588-2045

Casa Myrna Vazquez - PO Box 120108, Boston MA 02112 - 617-338-2350

Elizabeth Freeman Center - Pittsfield MA 413-499-2425

Elizabeth Stone House - PO Box 59, Jamaica Plain, MA 02130 - 617-522-3659 or 617-522-3417

Harbor COV - PO Box 505754, Chelsea MA 02150 - 617-884-9909

Housing Families - 781-322-9119

Reach Beyond Violence - 1-800-899-4000

Respond - PO Box 555, Somerville MA 02143 - 617-625-5996 or 617-623-5900

Domestic Violence Resources

    A New Day - Brockton MA 508-588-2045
             
    AA - 978-956-4690

    AA Mass - 617-426-9444

    Acton Community Resources Coordinator - 978-929-6651

    Asian Task Force Against Domestic Violence - 617-338-2355

    Bedford Family Services - 781-275-7727

    Boston Area Rape Crisis Center - 800-841-8371

    Carol Lambert (support group for women) - 978-369-0259

    Center for Hope & Healing Rape Crisis Services - 800-542-5212

    Chelsea Center Department of Transitional Assistance - 617-551-1700

    Child at Risk Hotline - 617-232-4882

    DCF (formerly DSS) 800-792-5200

    Department of Transitional Assistance - 617-629-1400

    Department of Transitional Assistance Line - 877-382-2363

    Department of Transitional Assistance Central Office - 877-382-2363

    Disabled Persons Abuse/Neglect Hotline - 800-426-9009

    Elder Abuse Hotline - 800-922-2275

    Eliot Community Health Services - 978-369-1113

    Elizabeth Freeman Center - Pittsfield MA 413-499-2425

    Emerge Abuser Education Program - 617-547-9879

    Gay Men's Domestic Violence Project - 800-832-1901

    Greater Boston Legal Services - Cambridge MA 617-603-1803

    Harvard Law Clinic - 617-495-4408

    Housing Families, Inc - 781-322-9119

    Independence House Cape Cod MA 800-439-6507

    Lexington Human Services - 781-861-0194

    Love Is Respect - 1-866-331-9474

    MA Child Support Enforcement - 800-332-2733

    MA Dept. Transitional Assistance (Lowell) - 978-446-2400

    Malden Department of Transitional Assistance - 781-388-7300

    Massachusetts Office for Victim Assistance One Ashburton Place, Suite 1101 Boston MA 02108 617-727-5200 www.state.ma.us/mova or email  

    Metro West Legal Services - 508-620-1830

    Minuteman ARC - 978-287-7900

    Minuteman Senior Services - 888-222-6171

    National Alliance for the Mentally Ill - 781-982-3318

    NELCWIT Greenfield MA 413-772-0871

    Network/La Red - 617-742-4911

    New Hope Inc. Attleboro MA 508-226-4015

    Parents Helping Parents - 800-632-8188

    Project Bread Food Source - 800-645-8333

    REACH Beyond Domestic Violence - 800-899-4000

    Safelink (shelter beds) - 877-785-2020 - Statewide hotline for victims of Domestic Violence

    South Shore Women's Resource Center - Plymouth MA 508-746-2664

    Stanley Street Treatment and Resource Fall River, MA  508-675-0087

    The Women's Center New Bedford MA 508-996-2243

    Womanshelter/Companeras Holyoke MA 413-538-9717

    YMCA Central MA/BWR Leominster, MA  978-537-2306

    YMCA Central MA/Daybreak Worcester MA 508-755-9030

    YMCA Western MA Springfield MA 413-732-3121

Domestic Violence Services Network, Inc. Help Line - 888-399-6111 - confidential outreach, crisis intervention, safety planning and resources to victims of domestic violence and/or controlling behavior.  If you fear for your safety and are afraid of being hurt, call 911 for police assistance.

Donations
A sample of phone numbers to give donations of items:
  • Big Brothers/Big Sisters 800-483-5503
  • C4K - www.c4k.org 
  • Cell phone and battery recycle visit online. - www.call2recycle.org - 1-877-723-1297 or 1-877-2RECYCLE
  • Central Mass Housing Alliance 508-752-9276
  • Computers to economically disadvantaged visit: 
  • Cristina - www.cristina.org - 203-863-9100 - National Cristina Foundation - 339 Lea Dr, West Chester, PA 19382
  • Dress for Success (professional attire for job interviews) visit online. - www.dressforsuccess.org - 32 East 31st Street, New York, NY 10016 - 212-532-1922
  • Free prescription eye wear visit Give the Gift of Sight. - www.givethegiftofsight.com 
  •  Goodwill  - www.goodwill.org - clothing & household goods.
  • Household Goods Recycling Ministry 978-635-1763
  • Lazarus House 978-686-0441
  • Luggage for foster children visit Suit Cases for Kids. - www.suitcasesforkids.org  - Boys Village 528 Wheelers Farms Rd, Mildord CT 06460 - 203-877-0300 ext 165
  • Mass Coalition for the Homeless 781-595-7570
  • Musical instruments for underprivileged children, visit the website. - www.hungryformusic.org - 202-674-3000
  • My Brothers Keeper 508-238-7512
  • One Warm Coat,  - onewarmcoat.org - cost is for free to those in need.
  • Paperback Swap - www.paperbackswap.com
  • Planet Aid Donation Center 349 Water Street Wakefield MA - 774-217-0523
  • Project Home Again 978-470-1356
  • Reader to Reader - www.readertoreader.org - Global literacy - Cadigan Center 38 Woodside Ave, Amherst MA 01002 -phone 413-256-8595
  • Salvation Army (clothing, household goods and other services) visit their website. - www.salvationarmyusa.org 
  • Salvation Army 781-231-0803
  • St. Vincent de Paul 800-675-2882
  • The Salem Mission 978-745-2459
  • World Computer Exchange - www.worldcomputerexchange.org  - 936 Nantasket Ave, Hull MA 02045


     
Driving

Resources are available for those assisting a loved one (Driving):
  • AARP - www.aarp.org  - AARP Driver Safety Program - 888-227-7669






  • http://www.driverknowledge.com/the-definitive-list-of-driving-safety-resources-for-senior-drivers/

  • To receive a free brochure titled: "At the Crossroads - Family Conversations about Alzheimer's Disease, Dementia & Driving"  write: The Hartford 200 Executive Blvd, Southington CT 06489

  • The Hartford - www.thehartford.com  - "Family Conversations with Older Drivers"

AAA Burlington - 34 Cambridge St, Burlington MA 01803 - 781-272-3272

RMV Boston - 4210 Washington St, Boston MA 02131 - 617-351-4500

RMV Lawrence - 73 Winthrop Ave, Lawrence MA 01843 - 617-351-4500

RMV Lowell - 77 Middlesex St, Lowell MA 01852 - 617-351-4500

RMV Milford - 14 Beach St, Milford MA 01757 - 617-351-4500

RMV Wilmington - 355 Middlesex Ave, Wilmington MA 01887 - 617-351-4500



Driving Evaluation Programs

  • A driving evaluation program is available at New England Rehabilitation Hospital at 2 Rehabilitation Way, Woburn MA 781-935-5050 or Spaulding Rehabilitation Hospital 125 Nashua Street, Boston MA 02114; 617-573-7000 or VA New England Healthcare System 940 Belmont Ave, Brockton MA 02310; 508-583-4500.  Phone the: RMV Medical Affairs Bureau PO Box 55889 Boston MA 02205, phone 617-351-9222.
  • Senior Driving  - www.seniordriving.aaa.com - offers AAA Roadwise Review - A computer-based tool that allows older drivers to measure changes in their functional abilities scientifically linked to crash risk.
  • Drivers License
    • Information may be obtained online. - www.massrmv.com 
    • Or write: Executive Office of Transportation 25 Newport Ave Box 55889, Quincy MA 02205-5889 or call 617-351-4500. The Registrar's Office may be reached at 617-973-7000 or 1-800-472-9829.  Toll free automated assistance is available at 1-866-627-7768.




Education 

Evergreen Program - Boston - 617-358-1350

Harvard Institute for Learning - 617-495-4072

Lifelong Learning at Regis - Weston - 781-768-7135

Osher Lifelong Learning, Medford - 617-627-5699

Osher Lifelong Learning, Waltham - 781-736-2992

http://www.affordablecollegesonline.org/accreditation/ - Online guide to accredited colleges & universities 

Elder Abuse Hotline

It is estimated that over 2.1 millions elders in the US are abused or neglected every year.  Protective services are available by calling 781-272-7177 or 978-263-8720 or call the 24 hour hotline at 1-800-922-2275 or 1-800-243-4636.  Further information is available online.  - www.800ageinfo.com  or www.mass.gov/elders 

Elder Abuse Hotline - 800-922-2275

Minuteman Senior Services may be reached at 718-272-7177 or 888-222-6171 - visit the website www.minutemansenior.org 

Office of the Attorney General's Elder Hotline - 888-AG-ELDER (888-243-5337) - www.mass.gov/ago/elders 

Elder Hotline

  • Find information regarding credit and debt; guardianship; Health Care Proxy; home improvement; identity fraud; long term care; mail solicitations; sweepstakes; telemarketing and tenant's rights.
  • The Hotline is staffed by senior volunteers and serves as a comprehensive resource for information and referral on a full range of concerns.  Call 1-888-243-5337 for free assistance or mediation services.  Write to the Office of the Attorney General, One Ashburton Place Boston MA 02108 for additional resources. 

  • Elder law includes planning for catastrophic care costs; disability planning; age discrimination in employment and housing; benefits planning including Medicaid and Medicare; guardianship, probate and estate planning.  Contact NAELA, PO Box 67137 Chestnut Hill MA 02467 or phone 617-566-5640 or fax 617-734-9758 or email

  • Lawyer referral service is available by calling 617-654-0400 or 1-866-627-7577.

  • The Elder Law Unit provides assistance to elderly legal immigrants who are losing their SSI and food stamp benefits and the Medicare Advocacy Project assists elders with disabilities in securing full coverage under Medicare.  For more information visit online  - www.gbls.org - 617-371-1234 - 197 Friend Street, Boston MA 02114 - or call 800-323-3205 or 617-603-2700.

  • Free legal counseling for those age 60 and older with economic and social needs is available online - www.livejustice.org -  -or call 800-649-3718 or 508-752-3718. - online self-help library includes: finding housing; leases; emergency assistance; discrimination; rent; security deposits; utilities; living conditions; eviction; public/subsidized; public housing grievances; public housing leases; public housing transfers; section 8 terminations; mobile homes; organizing

  • The Executive Office of Elder Affairs is available at 800-243-4636 or online. - www.800ageinfo.com

  • The Massachusetts Attorney General's Elder Hotline may be reached at 888-243-5337 or visit the website. - www.mass.gov/ago/

  • The Massachusetts Legal Help website is available via the internet - www.masslegalhelp.org -  www.mass.gov or call 1-866-778-0939

  • To locate a private attorney specializing in elder law call 617-566-5640 or visit their website - www.mass.gov

  • The National Senior Citizens Law Center focuses on legal needs of poor vulnerable elders and the disabled call 202-289-6976 

  • The "Legal Guide for Older Americans" is available at the American Bar Association Commission on Law and Aging 740 15th Street, N.W. Washington DC 20005-1022 or call 202-662-8690 or visit the website - www.americanbar.org 

  • The Massachusetts Senior Legal Helpline may be reached at 1-866-778-0939.  This Helpline provides FREE legal information, advice and referral for age 60 in areas of civil law including:
    • Social Security/SSI
    • veterans benefits
    • MassHealth
    • Medicare
    • consumer issues
    • public benefits
    • unemployment
    • foreclosures
    • guardianship
    • powers of attorney
    • bankruptcy
    • evictions
    • landlord/tenant
    • utilities
    • family law and nursing home
    • Interpretation services are available in many languages

  • US Administration on Aging - 800-677-1116

Eldercare Locator

Call at 800-677-1116, or visit online  - www.eldercare.gov 

New Life Styles - The source for senior living - 1-800-869-9549 - www.NewLifeStyles.com 

Seniors Blue Book - 978-443-8318 SeniorsBlueBook.com 

Elder Service Agencies

Woburn Area - Minuteman Senior Services 781-272-7177 or 888-222-6171
www.mintuemansenior.org  
26 Crosby Drive Bedford MA 01730 - Elder Abuse Hotline - 800-922-2275


Additional Elder Service Agencies:

Baypath Elder Services, Inc - 33 Boston Post Rd, Suite 500, Marlborough MA 01752 - 508-573-7200

Central MA Agency on Aging - 360 W Boylston St, West Boylston MA 01583 - 508-852-5539

Elder Services of Merrimack Valley, Inc - 280 Merrimack St, Suite 400, Lawrence MA 01843 - 978-946-1200

Montachusett Home Care Corporation - Crossroads Office Park; 680 Mechanic Street Suite #120 Leominster MA 01453-4402 Telephone 978-537-7411
Serves:  Ashburnham, Ashby, Ayer, Berlin, Bolton, Clinton, Fitchburg, Gardner, Groton, Hubbardston, Lancaster, Leominster, Lunenberg, Pepperell, Pinceton, Shirley, Sterling, Templeton, Townsend, Westminster and Winchendon

Mystic Valley Elder Services - 19 Riverview Business Park 300 Commercial Street Malden MA 02148 Telephone 781-324-7705
Serves:  Everett, Malden, Medford, Melrose, North Reading, Reading, Stoneham and Wakefield

North Shore Elder Services, Inc. - 152 Sylvan Street Danvers MA 01923 Telephone 978-750-4540
Serves:  Danvers, Marblehead, Middleton, Peabody and Salem

Old Colony Elderly Services Inc. - 144 Main Street PO Box 4469 Brockton MA 02403 Telephone: 508-584-1561
Serves:  Abington, Avon, Bridgewater, Brockton, Carver, Duxbury, East Bridgewater, Easton, Halifax, Hanover, Hanson, Kingston, Lakeville, Marshfield, Middleborough, Pembroke, Plymouth, Plympton, Rockland, Stoughton, Wareham, West Bridgewater and Whitman

SeniorCare, Inc. - 5 Blackburn Center Gloucester MA 01930-2259 Telephone 978-281-1750
Serves:  Beverly, Essex, Gloucester, Hamilton, Ipswich, Manchester, Rockport, Topsfield and Wenham

Elder Abuse Hotline:  800-922-2275
 
Elected Officials

  • Your legislators want to hear from you.  To identify your state representative and senator visit the Secretary of State's website - www.wheredoivotema.com 

  • Contact the governor - www.mass.gov 

  • To speak with the State House switchboard call 617-722-2000 or write your legislator at State House Boston MA 02133.

  • Open Meeting Law Hotline - 617-963-2540 - Division of Open Government provides assistance to members of public bodies, the public, and the press seeking guidance about the requirements of the state's Open Meeting Law.

Emergency Aid to the Elderly, Disabled and Children (EAEDC)

  • This state funded program provides cash assistance to those in need to stabilize their lives. Meet one or more of the following requirements:
  1. Unable to work due to a physical or mental incapacity which has lasted or will last at least 60 days and meets the Department established medical standards for disability.
  2. Over age 65 and waiting for SSI payments to begin.
  3. Caring for a child living in the home and not related to the individual.
  4. Participating in a Massachusetts Rehabilitation Commission program; or
  5. Required to be in the home to care for an incapacitated individual who would have to be institutionalized if someone does not provide the care in the home.
  • In addition, must meet income and asset limits and be a US citizen or legal immigrant. To apply, contact the local Transitional Assistance Office or visit the website  - www.mass.gov - for further information.

  • Department of Transitional Assistance Central Office - 600 Washington Street, Boston MA 02111 - 877-382-2363

Emergency Disaster Training

  • Contact the Salvation Army at 617-542-5420 or visit the website -salvationarmy-ma.org

  • Contact the Red Cross on their website  - www.redcross.org -  or call 1-800-RED-CROSS (1-800-733-2767)

Emergency Response System - (see Home Monitoring Devices)

Emergency Shelter


  • A home-like setting for women and children escaping domestic violence offers a 90 day stay in a confidential location.  Call the Refuge Education Advocacy Change at 800-899-4000 or 781-891-0724.
  • Or contact Respond Inc at 617-623-5900.

Mass 2-1-1 is the Commonwealth's primary telephone information call center during times of emergency, but anyone can call 2-1-1 twenty-four hours a day, 7 days a week to locate government benefits and services, non-profit organizations, support groups, volunteer opportunities, donation programs and other local resources.  The call is confidential and multilingual. Visit www.mass211.org for information.

The Men's Inn - 444 Harrison Ave, Boston - Emergency shelter services for 350 men each night - includes two meals a day, shower, laundry facilities and health clinic.
Meet with a counselor Monday through Saturday 8am to 6pm - 617-892-9100.

The Women's Inn - 363 Albany Street, Boston is New England's largest emergency shelter for women providing a safe place to sleep for 120 women each night as well as recovery programs, health care and housing services.  Please arrive by 3pm - 617-892-9100

Shattuck Shelter - 170 Morton Street, Jamaica Plain - year-round overnight emergency shelter for 120 homeless men and women each night.  Guests receiver two meals, showers, clothing, a clean bed and support from counselors and nursing staff.  Assistance is also provided for addiction, legal, financial, mental health and physical issues.
Arrive by 3:30pm and speak to a staff member at the front desk - 617-983-0351

FamilyAid Boston - 24/7 Emergency Shelter - 617-635-4500

Father Bill's Place - 38 Broad Street, Quincy MA 02169 - 617-770-3314

Employment

  • Career Place is located at the Trade Center Park 100 Sylvan Road, Woburn 781-932-5500.

  • Disability - For tips on getting paid employment, even if you have a chronic illness or disability visit online - www.workwithoutlimits.org 

  • Fair Labor Division - 617-727-3465 - Enforces the Commonwealth's wage and hour laws and protects employees from exploitation by employers. 

  • Operation Able of Greater Boston - 131 Tremont Street, Suite 301, Boston MA 02111 - 617-542-4180

  • Senior Community Service Employment Program - 877-872-5627


  • YMCA-Adult Learning Center is located at 523 Main Street, Woburn 781-935-6499.


End of Life Care
  • AARP - www.aarp.org 

  • APA - www.apa.org 


  • Cancer - www.cancer.gov - 1-800-4-CANCER

  • Compassionate Friends will provide bereavement support at 630-990-0010 or visit the website - www.compassionatefriends.org  - 877-969-0010



  • Massachusetts Compassionate Care Coalition on their website - www.massccc.com 

  • Massachusetts End of Life Commission may be reached at 617-222-7512 or visit online - www.endoflifecommission.org

  • Massachusetts Hospice Directory may be obtained by calling 800-962-2973 or 781-255-7077, or visiting online - www.hospicefed.org  - HPCFM 1420 Providence Hwy, Suite 277, Norwood MA 02062 -  


  • National Hospice and Palliative Care Organization may be reached online - www.caringinfo.org - 800-658-8898

  • Publications: Another source of information call 508-791-7787 for publications.

Energy Efficiency Programs

  • At MassSAVE energy efficiency specialists will answer your energy saving questions and determine your eligibility for a home energy assessment.  The assessment includes an analysis of your home's energy use, advice for saving energy and rebate offers on recommended energy improvements. 
  • Call 1-800-654-5833 for more information.  Lower income customers are able to view eligibility guidelines www.eversource.com 

Contact the Department of Housing & Community Development's "Heatline" at 1-800-632-8175

Environment

Environmental Protection Agency New England
5 Post Office Square Suite 100 Boston MA 02109-3912
617-918-1111
www.epa.gov

Customer Service - 1-888-EPA-7341


Executive Office of Elder Affairs

Call 617-727-7750 or Fax 617-727-9368 or visit the website - www.mass.gov/elders/ -  or write to One Ashburton Place, Boston MA 02108.

Exercise

The American Heart Association has a website  - www.heart.org - another excellent website to visit is the Stroke Association - www.strokeassociation.org - . It has tips for getting active and staying active. You may also call 1-888-478-7653 for further tips.

Eye Care Program

Senior EyeCare ensures that every senior has access to medical eye care and promotes annual, dilated eye exams.  It is designed for people who are US citizens or legal residents, age 65 and over, have not seen an ophthalmologist in three or more years and do not belong to an HMO or the VA.  Call 800-222-3937 to request free eye care educational materials and determine if you qualify for care from one of EyeCare America's 7,500 volunteer ophthalmologists.  Also, visit the website  - www.aao.org - or call 866-324-3937 for further information. 

Eye Care services are also offered by the Massachusetts Eye and Ear Infirmary including ophthalmology and cataract consultation; vision rehabilitation center; glaucoma service; retina service and optical shop and may be reached by calling 617-573-3202 or visit online  - www.masseyeandear.org 
 




Fair Debt Collection

Creditors and collection agencies may not tell anyone about your debt, without your written consent.  For detailed information about fair debt collection, request the Attorney General's Guide to Consumer Credit at 617-727-2200 or visit the website - www.mass.gov/ago/ 

Attorney General - Public Inquire & Assistance Center - 617-727-8400

Office of Consumer Affairs - 888-283-3757 or 617-973-8787

Fake Check Scams

Fake checks, including cashier’s checks, can look so real even bank tellers can be fooled.  However, just because you can withdraw the money, doesn't mean the check is good.  Forgeries can take weeks to discover.  YOU are responsible for the checks you deposit.  If a check bounces, you owe the bank any money you withdrew.  If someone wants to send you a check, insist on a cashier's check for the exact amount, preferably from a local bank or one with a branch in your area.  Never accept a check and then agree to send a portion of the money back to the sender.  For scam information call 1-800-876-7060 or use one of these resources:

  • Check Fraud - www.fraud.org  - National Consumers League 
  • Fake Checks - www.fakechecks.org  - National Consumers League - 1701 K Street, NW, Suite 1200 - Washington DC 20006 - 202-835-3323 - www.ncinet.org 

Consumers may notify the National Consumer Credit Reporting Companies to remove their names from the lists that companies sell to businesses.  Contact the Attorney General at 617-727-8400 for details.

Office of Consumer Affairs - 10 Park Plaza, Suite 5170, Boston MA 02116 - 617-973-8700 - www.mass.gov/consumer 

Family Skill Building and Childcare Issues

  • Parenting education classes for those parenting children ages birth to 12 years are offered one evening per week for seven weeks. 

  • The Family Skill Building program also runs a supervised visitation program, providing a safe, neutral environment where parents and children can spend quality time together.  Call 781-935-6495, extension 217.

  • The programs are managed by Council of Social Concern, 2 Merrimac Street, Woburn.  Visit online - www.socialconcern.org 

Financial Planning

  • Financial management includes a monthly budget with income and expenses specified that allows you to calculate expected cash flow; A review of health insurance plans; An assessment of assets and debt that allows you to calculate your net worth; Designation of someone to handle your finances if you become unable.  Visit Financial Planning Association website  - www.plannersearch.org 

  • The Massachusetts chapter may be reached by calling 866-804-0484 or visit online - www.fpama.org - PO Box 76 Westborough MA 01581 - 855-54-FPAMA 

  • Worksheets to track expenses may be found at the website - www.aarp.org/money/ 

  • To quickly determine whether an elder meets eligibility requirements for certain services visit the website - www.benefitscheckup.org  - National Council on Aging  - www.ncoa.org 

  • Financial Calculator Websites
    • ASEC - www.choosetosave.org 
    • FINRA - www.finra.org - Financial Industry Regulatory Authority - 1735 K Street, Washington DC 20006 - call center 301-590-6500
    • Securities Helpline for Seniors - 844-574-3577 - raise concerns or issues with brokerage accounts and investments 


Financial Resources
  1. Social Security Administration 1-800-772-1213 or online - www.socialsecurity.gov 
  2. US Department of Veteran's Affairs 1-800-827-1000
  3. Massachusetts Department of Veterans Services 617-210-5480
  4. Medicare Advocacy Project 1-800-323-3205
  5. MassHealth Customer Service 1-800-841-2900
  6. Department of Transitional Assistance (DTA) 617-348-8400 or online - www.masslegalhelp.org 
  7. National Foundation for Credit Counseling 1-800-388-2227, or this website  - www.nfcc.org - also includes bankruptcy information and guidelines.
  8. Medicare Supplemental Insurance - www.medicaresupplementalinsurance.com - Personal Finance Guide for Seniors
  9. National Fraud Information Center - 800-876-7060
  10. Securities & Exchange Commission - Complaint Center - 450 Fifth St NW, Washington 20549
  11. Better Business Bureau - 508-652-4800
  12. Consumer Protection for Seniors - 617-727-8400

Fire Safety

Visit the website,  - www.safekids.org - or for additional information contact the Department of Fire Services - PO Box 1025 State Road, Stow MA  01775; 978-567-3100. Additional resources include:
Fire Safety Guide - 

http://www.firescience.org/resources/fire-science-and-safety-education/


Flu Prevention

For flu facts visit the state health website - www.mass.gov 

www.cdc.gov 

Food Pantry

For information call the Food Pantry Program at 781-935-6495, extension 208.  The Food Pantry is located at 2 Merrimac Street in Woburn and provides food to individuals and families living in Woburn and Winchester.  Use of the food pantry is limited to once per month.  Pre-arranged appointments can be made on Tuesdays and Thursdays from 10am to Noon and 1:30 p.m. to 3 p.m. and also Wednesdays from 6pm to 7pm.  Thanksgiving and Christmas Holiday Food baskets are also distributed.  The Food Pantry accepts donations of non-perishable food that is within the expiration date Monday through Friday from 9 a.m. to 5 p.m. 

The St. Vincent de Paul Food Pantry is run out of the St. Charles Parish Center Tuesdays 10am to 11am and Wednesdays 6pm to 7pm.  Call ahead for an appointment at 781-933-0300 x 503 - 8 Summer Street Woburn MA

Food Safety

  • For FDA information call 1-800-332-4010 or visit:

  • For food handling information:
    • Fight Bac - www.fightbac.org - Partnership for Food Safety Education - 2345 Crystal Drive, Suite 800 Arlington VA 22202 - phone 202-220-0651
    • USDA - www.fsis.usda.gov - United States Department of Agriculture - Food Safety and Inspection Service - 202-720-9113

  • For the USDA Meat and Poultry Hotline call 1-888-674-6854  - usda.gov

  • Food (except meat and poultry) - 888-SAFEFOOD - 1-888-723-3366 - Food and Drug Administration - 5100 Paint Branch Parkway College Park, MD 20740

  • Pet Food - Veterinary Medicine - 240-276-9300

  • Illness or Food Poisoning - 1-800-CDC-INFO - or - 800-232-4636 - available 24/7

Food Resources

    • A Better Tomorrow - Everett - 617-381-8726
    • Anchor Baptist Church Pantry - Woburn - 781-932-0765
    • Benefits Checkup - www.benefitscheckup.org 
    • Bread of Life - 54 Eastern Ave, Malden MA 02148 - 781-397-0404
    • Bread of Life Everett Food Pantry - 781-397-0404
    • Burlington Food Pantry - Burlington MA - 781-270-6625
    • Cambridge Senior Center Food Pantry - Cambridge - 617-349-6043
    • Catholic Charities - 978-454-9946 or 978-458-3396
    • CEOC Food Pantry - Cambridge - 617-868-2900
    • Community Supper - 12 Concord Rd, Acton MA 01720 - 978-263-5077
    • "Dwelling Place", 523 Main Street in Woburn offers meals every Monday, Wednesday and Saturday night at 5:30pm.
    • Elizabeth Peabody House Food Pantry - Somerville - 617-623-5510
    • East End House - Cambridge - 617-876-4444
    • Family Church/Seeds of Love - North Reading - 978-276-6400
    • Food Assistance:  Supplemental Nutrition Assistance Program (SNAP) benefits help low-income families buy nutritious food at most stores. Visit online  - www.mass.gov/snap - or call 866-950-3663.
    • Food For Free - Cambridge - 617-868-2900
    • Food Source Hotline Project Bread's toll-free Food Source Hotline provides information and referral in Massachusetts for people facing hunger.  Call 1-800-645-8333 for information regarding food stamps and nutrition programs.  The Food Source Hotline is also able to serve deaf callers through it's TTY line:  1-800-377-1292.  For translator services: 
    • Food Stamps Program (SNAP): Supplemental Nutrition Assistance Program or SNAP (formerly known as food stamps) help you buy food. An Electronic Benefits Transfer card, similar to a debit card, may be used like cash to pay for food at most grocery stores.  The program is designed for people with limited income and few resources.  If you qualify, the amount of money you receive depends on your total net income, family size, and where you live.  Contact the Massachusetts Department of Transitional Assistance at 1-866-950-3663 or visit 200 Pleasant Street, Malden at 781-388-7300 or log online. - www.gettingfoodstamps.org -  You may also write to:  Department of Transitional Assistance, 600 Washington Street, Boston MA 02111 or call 1-800-445-6604 for a food stamp program brochure.
    • Friends of Francis Food Pantry - Medford - 781-396-3400
    • International Ministry Food Pantry - Somerville - 617-625-1692
    • Loaves & Fishes Food Pantry - 234 Barnum Rd, Ayer MA 01434 - 987-772-4627
    • Loaves & Fishes Meal - Cambridge - 857-266-4866
    • Malden Haitian Church of the Nazarine Food Pantry - Malden 
    • Margaret Fuller House Food Pantry - Cambridge - 617-547-4680
    • Mass Ave Baptist Church Food Pantry - Cambridge - 617-868-4853
    • National Council on Aging - 1901 L Street NW, 4th Floor - Washington DC 20036 or call 202-479-1200
      • NCOA - www.ncoa.org 
      • Project Bread - www.projectbread.org  - 800-645-8333 or 800-377-1292
    • North Reading Food Pantry - North Reading - 978-276-0040
    • North Shore Assembly of God Food Pantry - Malden - 781-321-2121
    • Old South United Methodist Church Food Pantry - Reading - 781-942-6659
    • Philadelphie SDA Church Food Pantry - Malden - 617-771-5621
    • Sacred Heart Church Food Pantry - Waltham - 781-899-0469
    • Salvation Army - 508-473-0786 or 781-324-1970
    • Salvation Army/Chelsea Food Pantry - Chelsea - 617-884-0260
    • Somerville Homeless Coalition/Project SOUP - Somerville - 617-776-7687
    • St. James Episcopal/Helping Hand Pantry - Cambridge - 617-876-4381
    • St. Luke's - San Lucas Food Pantry - Chelsea - 617-884-4278
    • St. Paul's Church Food Pantry - Cambridge - 617-661-1110
    • St. Vincent de Paul/Immaculate Conception Food Pantry - Everett - 617-389-5660
    • St Vincent de Paul Food Pantry at the Saint Charles Parish Center - Woburn - 781-933-0300 x 503
    • St. Vincent de Paul/St. Patrick's Food Pantry - Watertown - 617-926-7121
    • St. Vincent de Paul/St. Raphael's Food Pantry - Medford - 781-488-5444
    • The Food Pantry provides emergency food assistance to residents of Woburn and Winchester and is located at 2 Merrimac Street, Woburn or call 781-935-6495.
    • Town of Ashland - 508-881-0140
    • Town of Tewksbury - 978-858-2273
    • USDA - www.fns.usda.gov - United States Department of Agriculture - Food and Nutrition Service
    • Wakefield Interfaith Food Pantry - 467 Main Street Wakefield MA 01880 - 781-245-2510
    • Woburn Council of Social Concern - Woburn - 781-935-6495
    • WIC (Women, Infants & Children) provides food vouchers and nutrition services for pregnant women, nursing mothers and children under age five at 8 Summer Street, Woburn call 781-938-5161.
    • Unitarian Universalist Church Pantry - Medford - 781-396-4549
    • United Parish Food Pantry - Saugus - 781-233-2663
    • Zinberg Clinic Food Pantry - Cambridge - 617-665-1038

Foreclosure
    •  ABCD Program at 110 Pleasant St, Malden MA 02148 or phone 781-322-4125.

    • Action for Boston Community Development, Inc. - 617-348-6449 - www.bostonabcd.org  

    • American Consumer Credit Counseling - 800-769-3571 - www.consumercredit.com - 130 Rumford Ave, Ste 202 Auburndale, MA 02466-1370 - ACCC's Housing Counselors educate consumers on the following: consequences of foreclosure; possible repayment plans; forbearance agreement; loan modifications; refinancing options; possible sale of your home; pre-foreclosure sales; deed in lieu of foreclosure - 866-826-7180 

    • Citizens Housing and Planning Association, Inc. - 617-742-0820 - or - 800-466-3111 - www.chapa.org 

    • Community Legal Services - 1 West Street, Cambridge MA 02139 - 617-661-1010

    • HomeCorps - 617-573-5333 - If you are facing foreclosure, the HomeCorps may be able to help by offering access to loan modification advocacy or other services.

    • Housing Partnership Network - 617-259-1825 - www.housingpartnership.net  - Housing Partnership Network One Washington Mall, 12th Floor, Boston MA 02108 - 617-720-1999 or Housing Partnership Network 820 1st Street NE, Suite 760 Washington DC 20002 - 202-743-7966

    • HUD Vet Resource Center - 800-998-9999

    • If you miss your mortgage payments, foreclosure may occur.  For information on services and programs offered by government agencies as well as private and community organizations that could help contact a HUD-approved housing counseling agency at 1-800-569-4287.  To speak with a HUD-approved credit counselor call 1-888-995-HOPE (4673) who will discuss your options.  Also visit online - portal.hud.gov

    • Legal Advocacy - 197 Friend Street Boston - 866-778-0939


    • Monday Management International Boston - 866-232-9080 - www.moneymanagement.org - 866-889-9347

    • NACA (Neighborhood Assistance Corporation of America - 888-302-6222 

    • The HomeCorps program may be reached at 617-573-5333 or online - www.mass.gov - 

    • Volunteer Lawyers Project of the Boston Bar Association - 617-423-0648

    • www.nationalmortgagesettlement.com -  website for borrowers who lost their homes to foreclosure 2008 to 2011.

    • Homeownership Preservation Foundation - counselors available to provide free foreclosure prevention counseling and advice to homeowners in 170 Languages at the "HOPE" hotline - 888-995-HOPE -  888-995-4673 - Free financial coaching - 7645 Lyndale Ave S. Ste 250 Minneapolis MN 55423 - call 612-230-4020 or 1030-15th St. NW, Ste 530 East Washington DC 20005

Fraud and Scam Protection

www.mass.gov

www.fraud.org

National Consumers League - 202-835-3323

MA Do Not Call Program - 866-231-CALL - 24/7  or www.Mass.gov/donotcall

National Do Not Call Registry - 888-382-1222 - www.donotcall.gov

Stop Telemarketers - register at www.nomorobo.com 

Attorney General Assistance Center Hotline - 617-727-8400

Medicare Consumer Hotline - 617-727-8400

usa.gov

consumer.gov

FBI Boston - Suite 600 - One Center Plaza, Boston MA 02108 - boston.fbi.gov - 617-742-5533


Free Publications

Visit online  - publications.usa.gov - or call 1-888-878-3256 or write FCIC-08C at PO Box 100 Pueblo, CO 81002 for free publications regarding:
  • Departments of Homeland Security,
  • Energy
  • Interior
  • Justice
  • Labor
  • Transportation, and more

Fuel Assistance  

Fuel Assistance program serves residents of Everett, Malden, Medford, Melrose, Stoneham, Winchester and Woburn.   The Fuel Assistance program helps low-income homeowners and renters pay a portion of the cost of heating (oil, gas, electric, rent if heat is included in rent) their homes.  Eligibility is based on current gross income and household size.  Applications are available by calling 781-322-6284. 
  • 2015 Income Eligibility Levels for Energy Programs (call for updated eligibility requirements):
    • Household Size 1 - Annual Income $32,618
    • Household Size 2 - Annual Income $42,654
  • ABCD - Action for Boston Community Development, Inc. is located at 110 Pleasant Street, Malden.
  • Visit the website - www.bostonabcd.org for information.

  • Boston office: ABCD is located at 178 Tremont Street, Boston MA 02111 - phone 617-348-6000

  • For Energy Conservation: Weatherization/Heating Systems call 781-322-4190.

  • Weatherization Program services are free of charge for income eligible homeowners and tenants of Everett, Malden, Medford, Stoneham, Winchester and Woburn. - 781-322-4190

  • Further assistance information is available by contacting:
    •  the MA Energy Assistance Programs Heat Line 800-632-8175 

    •  the Salvation Army Good Neighbor Energy Fund at 800-334-3047 or 800-262-1320 or:


    • For oil heat only, contact Citizen's Energy at 1-877-563-4645, log online  - www.citizensenergy.com - or call 617-338-6300 or 1-877-JOE-4-OIL - or 1-877-563-4645
  • Another source is the Community Teamworks at 1-978-459-6161 or online - www.comteam.org 

  • The MassEnergy Consumers Alliance  can be reached online  - www.massenergy.org - or at 1-800-287-3950.

  • Contact the HEATLINE at 1-800-632-8175 (or for Boston only 617-357-6012) or visit online  - www.mass.gov 

  • The local Salvation Army Service Center can be reached at 800-262-1320 or online - salvationarmy-ma.org 

  • The Low Income Home Energy Assistance Program helps homeowners and renters 800-632-8175 

  • Utility Arranger Program helps people pay overdue utility bills to prevent shutoff at 800-392-6066 

  • Cape Self Reliance Corporation - 1-800-808-0120 - www.reliance.org

  • Pioneer Valley Heating Oil Cooperative - 413-586-7350 

  • Center for Environmental Technology - 1-800-287-3950 

  • Attorney General's Office - 617-727-8400

  • Commonwealth of Massachusetts - 100 Cambridge St, Suite 1020 Boston MA 02114 - 617-626-7300 or 800-351-0077 - www.mass.gov/doer - Massachusetts Department of Energy Resources

  • Fuel Economy:
    • The government offers - www.epa.gov -  to help identify fuel-efficient vehicles
    • To compare miles-per-gallon ratings go online - www.fueleconomy.gov 

  • Fuel - Natural Gas
    • National "Call Before You Dig" Organization can be reached online - call811.com 
    • National Association of State Fire Marshals' website - www.firemarshals.org 
    • Pipeline & Hazardous Materials Safety Administration website - Pipeline & Hazardous Materials Safety Administration - primis.phmsa.dot.gov 






Geriatric Care Managers

Minuteman Senior Services - 26 Crosby Drive, Bedford MA 01730 - 781-272-7177 - www.minutemansenior.org 
      

New England branch 198 Tremont Street, Boston MA 02116-4705 or log online  - www.aginglifcare.org 

Geropsychiatric Care

  • The Whittier Pavillion - 76 Summer St, Haverill MA; 24 hours a day 800-215-8003 offers acute inpatient psychiatric care for older adults, visit them online - www.whittierhealth.com 

  • "SAVE" Statewide Advocacy for Veteran's - Suicide Hotline Number 1-800-273-TALK or visit their website - www.suicidepreventionlifeline.org - 800-273-8255

  • Military Pathways Program Manager - Screening for Mental Health at One Washington Street, Suite 304 Wellesley Hills, MA 02481 at 781-591-5226, 781-239-0071, or online - afterdeployment.dcoe.mil/military_pathways - 866-966-1020 or 800-273-8255

  • Samaritans 877-870-4673 

  • American Foundation for Suicide Prevention is online, - www.afsp.org -  or at 13-788-7420 PO Box 417, West Springfield MA 01090

  • Mass Coalition for Suicide Prevention 1-877-870-4673 or on their mentalhealthscreening.org - 


Glaucoma

Glaucoma is an eye disease in which the normal fluid pressure inside the eyes slowly rises, leading to vision loss- or even blindness.  Although open-angle glaucoma cannot be cured, treatments are available.  To learn more about glaucoma write to the National Eye Health Education Program 2020 Vision Place Bethesda MD 20892-3655. 

Government
http://masspublicnotices.org/ - Massachusetts Public Notices

Grab Bar installation


All Hours Home Healthcare - 339-298-7997 - www.AllHoursHomeHealth.com 

HouseWorks - 617-928-1010 or 800-928-3393 - Install grab bars and railings

Next Day Access - 617-281-7988 - www.nextdayaccess.com - installs wheelchair ramps; grab bars; stairlifts & bathroom safety items

Grief Support Services

Elder Hotline - 888-243-5337
             
"SafePlace" is an open, confidential support group for individuals who have lost a loved one to suicide.  The "Survivor to Survivor" network provides an opportunity for families who have recently lost someone to suicide to meet with trained volunteers who are also suicide survivors.  Call The Samaritans at 617-536-2460 or call the statewide toll-free number at 1-877-870-HOPE 

800-273-TALK

Grocery

To access free heart-healthy grocery list visit the website  - www.heart.org - for a list of foods certified by the American Heart Association to be low in saturated fat and cholesterol.

Roche Brothers Grocery delivery service:
call-in service that is open Mondays, Tuesdays & Wednesdays from 9:00 am to 5:00 pm. We only accept debit cards and credit cards as a form of payment. There is a $14.95 call in fee per order. To get more information or to place a call-in order please call 781-694-5442.


Group Adult Foster Care

Administered by the Executive Office of Elder Affairs, Group Adult Foster Care (GAFC) is a Medicaid program that reimburses providers for providing administrative and clinical oversight and daily assistance with personal care services to financially and clinically eligible elderly and disabled individuals who are at risk for institutionalization.  To qualify you must be age 22 and older, meet financial criteria, reside in a certified assisted living residence (for SSIG eligibility), be serviced by a certified GAFC provider, have physician authorization of a medical diagnosis that deems GAFC appropriate, require daily assistance with at least one ADL related to a medical diagnosis and receive clinical approval from an ASAP.  For further requirements and information call the Executive Office of Elder Affairs at 617-222-7486 and the Social Security Administration at 1-800-772-1213.

Guardianship

  • AdvoGuard, Inc. is a non-profit MA organization that works with courts, hospitals and health professionals to provide guardianship services for elderly, disabled and indigent persons who are no longer able to care for themselves.  Call 781-982-1577 or visit the website - advoguard.org 

  • For legal advocacy and resources call 1-800-342-LAWS or 617-423-0648 or go to the website - www.vlpnet.org 

  • A Functional Assessment involves the examination of an individual's behavior in order to assess contextual capacity.  Functional assessments recognize that an individual may be incapacitated for some purposes, but not for others.

  • A Cognitive Assessment, sheds light on an individual's orientation to time, place, person, and intellectual functioning, such as the Mini Mental State Examination and the Mental Status Questionnaire.

Guide to Senior Housing & Care

Published since 1987, New LifeStyles free directories of senior housing and care options are available in 50 areas throughout the US and Canada.  Call 1-800-869-9549 for directories or log online  - www.newlifestyles.com

or write:  4144 North Central Expressway, Suite 1000 Dallas Texas 75204.

Seniors Blue Book - 978-443-8318 or seniorsbluebook.com 






Hard of Hearing Advocates

  • Call 508-875-8662 write 245 Prospect Street Framingham MA 01701.

  • The Commission for the Deaf and Hard of Hearing is located online  - www.mass.gov - or call 1-800-882-1155 or 617-740-1600

  • To obtain an application for telephone equipment contact: Massachusetts Equipment Distribution Program (MassEDP) at 800-300-5658, online  - www.mass.gov 

  • American Speech Language Hearing Association - 800-638-8255

  • Hearing Aid Helpline - 800-521-5247

  • Hear Now - 800-648-4327

  • National Institute on Deafness - 800-241-1044

  • Hearing Association - 800-992-0424

Health and Human Services

  • The Executive Office of Health and Human Services plans, advocates, coordinates, and administers programs and policies that assure access to high quality health care, and enhances opportunities for older people to learn about their own health at 617-573-1600 or online - www.mass.gov/eohhs/ 

  • The U.S. Department of Health and Human Services may be contacted at 1-877-696-6775 or online - www.hhs.gov 

  • The Massachusetts Psychological Association is a resource for psychologists, students and the general public to learn about psychology and human behavior at 781-263-0080 or online - www.masspsych.org 

  • The Mass Psychiatric Society is committed to providing exceptional medical and psychiatric care through accurate diagnosis and comprehensive treatment of mental disorders and emotional illnesses at 781-237-8100 or online - www.psychiatry-mps.org 

  • The National Association of Social Workers may be found at their website  - www.naswma.org - or 1-888-294-6279.

  • The American Association for Geriatric Psychiatry may be reached at 301-654-7850

  • Health Care Fraud
    • Visit the website  - www.smpresource.org - "Empowering seniors to prevent healthcare fraud" 
    • If you suspect Medicare fraud call 1-800-243-4636 or visit the website - www.mymedicare.gov 

  • Health Care Information
    • The Massachusetts Health Care Quality and Cost Council was established as part of health reform law.  To become educated about the impact of health care choices on the cost of health care log on to http://hcqcc.hcf.state.ma.us/  which is designed to promote transparency in the health care industry.
    • The Simple Dollar - www.thesimpledollar.com -  is one website with insurance information.
    • For information regarding SHINE (Serving Health Insurance Needs of Elders) call 888-222-6171.

Public Health information:
http://www.publichealth.org/preventive-care-schedule/ - 281-846-3085 


Health Care Proxy

The Massachusetts Health Care Proxy Law permits you to appoint an "Agent" who will serve as a health care proxy to act on your behalf and communicate your wishes if you are unable to do so.  To ensure that your treatment wishes are followed in the event of incapacity, you should select someone you trust and make sure your agent fully understands your instructions and is prepared to carry them out.  Forms and information available at:  

  • AdvoGuard, Inc. - A non-profit MA orgnaization that works with courts, hospitals and legal & health professionals to provide guardianship services for elders, disabled and indigent persons who are no longer able to care for themselves.  www.advoguard.org or call 781-982-1577 http://advoguard.org/

  • Bureau of Family and Community Health's Office of Healthy Aging - www.mass.gov 617-624-5440


  • Executive Office of Elder Affairs will provide a health care proxy form if you send a self addressed stamped envelop to: Elder Affairs/Health Care Proxy Form, 1 Ashburton Place, 5th Floor, Boston MA 02138





Health Insurance

    • Commonwealth Care may be reached at 1-877-623-6765.

    • Do not base your health insurance decision solely on promotional materials or conversations with representatives.  Some companies sell separate "riders", at additional cost, to add more coverage to their basic policies.  Review the member handbooks carefully to see what each plan covers.  Look for a plan that allows you to receive care from the doctors, hospitals and clinics that are important to you.  For assistance contact the Division of Insurance at 617-521-7794 or log on to their website - www.mass.gov - 1000 Washington Street, Boston MA 02118-6200 - 877-563-4467

    • Massachusetts Health Connector - The Health Connector is an independent state agency that helps Massachusetts residents find health care coverage - 1-877-MA-ENROLL (1-877-623-6765) www.mahealthconnector.org - no cost and subsidized plans are available to those who qualify.

    • MassHealth Customer Service may be reached at 1-800-841-2900

    • Mass Med Line: Pharmacy Outreach, help with affording prescriptions, information about medications and side effects - free to Massachusetts Residents - 1-866-633-1617

    • Medicare Health Insurance provided by the Federal Government provides Part A (pays for inpatient care - premium free for most seniors) and Part B (pays for doctor services and outpatient care 2016 cost for Part B is $121.80 for most seniors.  A higher annual income will increase the Part B premium).  For details phone the Centers for Medicare and Medicare Services (CMS) at 1-800-MEDICARE (1-800-633-4227) www.medicare.gov

    • Prescription Advantage Program Massachusetts state plan supplements Medicare Part D - 1-800-243-4636

    • Serving Health Information Needs of Everyone on Medicare (SHINE) can be reached at 1-800-AGE-INFO (1-800-243-4636) www.800ageinfo.com

    • SHIP - State Health Insurance Assistance Program - personalized health insurance counseling - 800-243-4636 or  800-AGE-INFO or 617-727-7750  - www.800ageinfo.com 

    • The Children's Medical Security Plan may be reached at 1-800-909-2677. 

    • The Division of Insurance for the Commonwealth of Massachusetts is located at One South Station, 5th Floor Boston MA 02110 at 617-521-7794.

Hearing Aid Financial Assistance

  • Check your health insurance coverage to see if they will cover the expense before exploring options for financial assistance.
  • Check the website  - massachusettsstateofc.org - or contact the Knights of Columbus at PO Box 194, 470 Washington Street Norwood MA 02062 or call 781-551-0628. 

  • Another resource is the MA Commission for the Deaf at 617-740-1600. 

  • The American Medical Resources Foundation recycles hearing aids and can be reached at 401-789-4527 or visit the website - amrf.com 

  • The Commission for the Deaf and Hard of Hearing provides services and coordinates public policies, regulations and programs for people who are deaf or hard of hearing at 1-800-882-1155; or TTY 1-800-530-7570 or online - www.mass.gov 

Hearing Dog Service
  • A service animal assists a person in maintaining independence.  Contact the Delta Society at 875 124th Avenue NE, Suite 101 Bellevue WA 98005 or call 425-679-5500 or visit the website - petpartners.org 

  • Another option is the Assistance Dog Program at 1-800-284-3647, log online,  - www.assistancedogunitedcampaign.org - or call the National Hearing Dog Center at 978-249-9264.

For information regarding installing a hearing system in a building visit http://www.newenglandhearingloop.com/  - 800-786-1556

or www.hearingloop.org - www.hearingloop.org 

Hearing Aid Helpline - 800-521-5247

Heart or Risk-Related Information


  • Information from the American Heart Association- Classic signs of a heart attack:
    • Pressure, fullness, squeezing or pain in the center of the chest;
    • Chest discomfort;
    • Pain that spreads to the shoulders, neck, or arms.

  •  Less common signs of heart attack include
    • chest, stomach or abdominal pain;
    • Nausea or dizziness without chest pain;
    • Shortness of breath;
    • Trouble breathing without chest pain;
    • Unexplained anxiety, weakness or fatigue;
    • Palpitations,
    • cold sweat or paleness.

  • Calling 911 is the fastest way to get lifesaving treatment.  For further information contact 1-800-AHA-USA1 or 1-888-MY-HEART, 1-888-4STROKE, or the website - www.strokeassociation.org 

  • American Medical Women's Association online - www.amwa-doc.org  - 703-234-4069 or 866-564-2483

Heroin Education Awareness
Heroin is a very addictive opiate drug - fatal overdoses have increased dramatically across the state of Massachusetts due to purity levels and the lethal additives to heroin

Woburn District Court Heroin Education Awareness Task Force - 800-327-5050 available 24 hours a day 7 days a week.  This line helps callers find the programs and services that they need.

www.usdol.gov/dea

www.usdoj.gov

www.ago.state.ma.us

www.state.ma.us/gaad

www.middlesexda.com

www.stopoverdose.org

www.learn2cope.org

www.drugfree.org

www.SAMHSA.gov

www.mass.gov/dph/bsas

wickedsober.com - 855-201-1573

The following information is provided by the Heroin Education Awareness Task Force of the Woburn District Court Probation Department:

Voluntary Treatment Options:

  • Detox - Usually 3-5 days to deal with medical issues related to withdrawing from the substance.
  • Stabilization/Transitional Unit - directly upon release from detox.  The goal is to maintain the necessary treatment to educate and to remain sober while awaiting placement into residential facilities or intensive outpatient care.
  • Intensive Outpatient Care - daily structured counseling and treatment.
  • Residential treatment - usually an unlocked 6-12 month group setting.

Dextox programs in Massachusetts:
    • Adcare Hospital - Worcester MA - 800-252-6465 or 508-860-1200
    • Brockton High Point - 800-734-3444
    • Boston Detox - 800-763-5363
    • Danvers Detox - 978-777-2121
    • Dimock Detox - Roxbury - 617-442-9661
    • Gosnold - Falmouth - 800-444-1554
    • Norcap Lodge - Foxboro - 800-331-2900
    • Phoenix House - Quincy 844-318-6448
    • Plymouth High Point - 800-233-4478
    • Spectrum - Westboro MA - 508-898-1570 or 800-366-7732
    • SSTAR - Fall River MA - 508-679-5222 or 800-937-3610
    • Tewksbury Detox - 978-259-7000

If you have health insurance coverage:
  • Call the substance abuse phone number on the back of the insurance card to find a place for evaluation to determine your level of care.
  • Your health insurance will tell you where to get an evaluation to determine level of care.
  • You can also go to your primary care provider for a medical evaluation to determine level of care.

If you are uninsured:
  • Go to the local Emergency Room to get an evaluation to determine level of care.
  • Call a Detox facility on your own.
  • Call Mass Substance Abuse Help Hotline at 1-800-327-5050 or at www.helpline-online.com 
For involuntary treatment options contact a HEAT representative or your local district court regarding M.G.L. Ch. 123, section 35 civil commitment process.

The following local contacts can assist - 

Woburn District Court 781-935-4000

Burlington Police Department 781-272-1212

North Reading Police Department 978-664-3131

Stoneham Police Department 781-438-1212

Wilmington Police Department 978-658-5071

Winchester Police Department 781-729-1212

Woburn Police Department 781-933-1212

City of Woburn Substance Abuse Program Coordinator - City Hall - 10 Common Streeet, Woburn MA 01801 - 781-897-5894

Healthy Streets - 100 Willow Street, 2nd Floor Lynn MA - 339-440-5633 or 339-987-2388 or 339-987-2306 - Provides free services including HIV testing; Hepatitis C testing; STI testing; Narcan training; substance use treatment referrals; transportation to treatment programs; safe syringe disposal; medical case management; safe injection supplies; free condoms

Possible signs of heroin abuse (contact the Woburn District Court Heroin Education Awareness Task Force at 781-935-4000 for further information):

Constricted, pinpoint pupils; vomiting; constipation; nodding out; use of laxatives; loss of old friendships; new undesirable friends; frequent, secret phone calls; depression; track marks on arms; time away from home; sudden change in behavior; itching and scratching; weight loss; cessation of menstruation; finding plastic zip lock bags; finding spoons with burn marks; disappearance of spoons; stolen credit cards and checks; aluminum foil with burn marks; pawn slips found in the house; purchases returned for refund; theft of household valuables; bottles of vinegar and bleach; cotton balls; problems in school/work; loss of interest in activities; missing money; long sleeves or sweatshirts in warm weather; unhealthy appearance; criminal charges

 
High Blood Pressure (Hypertension)

One in Four American adults have high blood pressure and many are unaware.  Untreated high blood pressure can lead to stroke; heart attack; heart failure and kidney failure.  Talk with your health care professional to learn more.  Information is also available from the American Heart Association at 1-800-242-8721 or the American Stroke Association at 1-888-478-7653.  Log online  - www.heart.org 



Hoarding (Also see: Clutter Control for the Home)


Home Care


  • For information regarding home care services contact Minuteman Senior Services located at 26 Crosby Drive Bedford MA 01730 or call 781-272-7177 or visit the website - www.minutemansenior.org 

  • For the "Guide to Choosing a Home Care Agency: Important Questions You Should Ask" call 617-727-2200.

  • The Home Care Alliance of Massachusetts is a statewide organization representing home health care agencies that provide nursing, physical therapy, occupational therapy, speech therapy and home health aide services to elders in their homes at 617-482-8830 or online - www.thinkhomecare.org 

  • www.meetcaregivers.com - 275 Grove Street, Suite 2-400 Newton MA 02466 - 617-935-2063; 1-888-541-1136 - Service helps locate companions; nurses assistants; Certified Nursing Assistants; Home Health Aides; Personal Care Assistants and homemakers.


    • Massachusetts Senior Care - www.maseniorcare.org  - 617-558-0202 or -1-800-CARE-FOR - Mass Senior Care Association 800 South Street, Suite 280 Waltham MA 02453 

  • The National Association of Home Care and Hospice may be reached at 202-547-7424 or online - www.thinkhomecare.org 

  • The Boston Senior Home Care is located at 89 South Street, #501, 5th Boston MA 02111 at 617-451-6400 or 617-451-6400.

  • The Home Care Alliance of Massachusetts, Inc. at 31 St. James Ave, Suite 780 Boston MA 02116. Call at  617-482-8830 or fax to 617-426-0509. Their website  - www.thinkhomecare.org - provides a "Guide to Private Home Care Services - A Directory of Private Home Care Agencies in Massachusetts - Call 617-482-8830 or 800-332-3500


Additional information www.800ageinfo.com or call 1-800-AGE-INFO

Geriatric Care Manager information can be obtained at: www.gcmnewengland.org  

As of 2013, Massachusetts does not offer a specific license for private pay home care agencies.  However, the Home Care Alliance of Massachusetts has offered an Accreditation program.  Contact the Home Care Alliance of Massachusetts, Inc at 617-482-8830 to learn more about a specific agency.  Information is also available at: www.thinkhomecare.org/accreditation 


  Home Care Information:           

 ABC Home Healthcare 781-245-1880

Above and Beyond Home Care - Wakefield Office: 781-246-0071; Methuen Office: 978-208-4742

 Ace Medical Services 508-792-3800

Additional Care - 278 Mystic Ave, Suite 204, Medford MA 02155 - 781-396-2633 - www.gmvna.org 

 All At Home Healthcare 617-782-9900

 
All Care Resources, Inc. 888-801-8084

 
All Care VNA & Hospice 781-598-7066 or 800-287-2454

All Hours Home Healthcare - 339-298-7997

 Always Best Home Care, Inc. 617-489-9000

 Always Here Home Care, Inc. 877-933-8884

 AmeriCare At Home, Inc. 800-601-3562

 
Amedisys Home Health 781-547-6601

 
AmeriCare 800-601-3562

 
Associated Home Care 800-281-0745

 At Home Elder Care 781-843-7151

 
Aviv Homecare 978-854-1860

 
Bayada Assisted Care 978-854-1860

 
Bayada Home Health Care 888-778-5568

 
Best Home Care 781-224-3600

 BrightStar Care Boston North 978-278-3320

 Bring Care Home 978-887-4171

 Bullock's Home HC 978-369-0463

 
CareGroup Home Care 617-673-1777

 
Caretenders 888-751-2273

 Caring Companion Home Care, LLC 978-369-0463

 
Charlesbank Home Care 800-969-1120

 Clark Care, Inc. - 533 Main Street, Winchester MA 01890 -  781-729-1601- www.clarkcareinc.com 

 
Comfort Home Care 978-685-4700

 Comfort Keepers 866-888-5800

 Commonwealth Caregivers, Inc. 781-483-4460

 Commonwealth Clinical Services 617-846-7676

 
Community Health Network 508-429-6949

 Elder Achievers 617-999-8055

 
EZ Healthcare of Boston 617-433-2993

 Ezra Home Care, LLC 617-527-9000

Gardner Visiting Nursing Assoc. 800-382-7305

 Gilda & Bob Richman Personal Care 617-889-0811

 
Greater Medford VNA 781-396-2633

 Guardian Angel Senior Services 877-279-4554

 Guardian Healthcare, LLC 617-477-8290

 
Hallmark Health VNA & Hospice 781-338-7900 or 781-338-7800

 
Home Again Health Care 781-281-2236

 Home Care Assistance 866-454-8346

 Home Health Mates 781-836-5273

 
Home Health VNA 978-552-4444

Home Instead Senior Care - 5 Militia Drive, Lexington MA 781-402-0060 - homeinstead.com 

 Home Instead Senior Care Hearthside 888-377-4446

 Home Instead Senior Care Boston North 781-662-2273

 Home Instead Senior Care North Andover 978-725-5995

 HomeCare, Inc. 800-933-5593

 Houseworks, LLC 617-928-1010

Independence Home Care, Inc. 877-805-9090

Interim Health Care - 781-667-3220

Keystone Home Care Services 866-352-9900

Lahey Health at Home - 978-921-2615

 Medical Resources Home Health 617-969-7517

Meetcaregivers.com - 1-888-541-1136 

 
Metropolitan Home Health Care 781-402-0060

 Metropolitan Home Health Care 781-643-9115

 
Metropolitan Home Health Services 781-643-9115

 Multicultural Home Care, Inc. 800-983-6242

New Century Homecare Services 800-834-3997

 
New England Home Health 781-674-9100

 New England Home Health Services 781-821-1200

 
New England Homecare Solutions 978-455-4035

 
New Outlook Homecare 617-454-1190

 
Nizhoni Health Systems 800-915-3211

 Northeast Clinical Services, Inc. 888-755-8200

 
Nurses R Us Inc. 781-961-0804

 Overlook Visiting Nurse Association 800-990-7642

 
Partners HealthCare at home 781-290-4200 or 781-290-4000

 PCP Extraordinary Homecare 617-296-1657

 Private Home Care, Inc. 781-639-8696

 Right At Home of Bedford 781-275-1400

 Right at Home of Boston North 877-500-2273

 Right at Home of East. Worcester 508-599-1122

 Royale Care, Inc. 508-926-8848

 RSSI Home Care 888-333-2481

 Senior Bridge Family Companies 781-444-1199

 
Senior Helpers Boston 617-500-6999

 Senior Helpers - Northeast Mass 781-569-6700

 Senior Helpers of Westford & Marlb. 978-467-4300

 
Seniors Helping Seniors 781-205-4930

 
Steward Home Care 781-551-5700

 
T.L. Connections, Inc. 781-932-0759

 Visiting Angels of Chelmsford 978-244-0200

 Visiting Angels of Littleton 888-923-1115

 Visiting Angels of Newton 617-795-2727

 
VNA Care Network & Hospice 800-728-1862

 
VNA of Eastern Mass 800-696-6666

 
VNA of Middlesex East 800-607-4299 or 781-224-3399

 VNA Private Care 800-454-2977

Visiting Nurse and Community Health, Inc. - 781-643-6090

 
Winchester Home Care 781-756-2487

 Xpress Health Care Staffing 877-847-4766

Additional information regarding Home Care and Accreditation:

MA Office of the Attorney General Consumer Information: 617-727-8400 www.state.ma.us/ag

MA Board of Registration in Nursing 617-727-9961

MassHealth Customer Service Center 800-841-2900

MA Executive Office of Elder Affairs 617-727-7750 www.mass.gov

National Association of Home Care 202-547-7424 www.nahc.org

US Department of Health and Human Services for Medicare/Medicaid 617-565-1185 www.cms.hhs.gov

Joint Commission of Accreditation of Healthcare Organizations 630-792-5000 www.jcaho.org

To compare Home Health Services visit the website: www.medicare.govHHCompare



Home Improvement

  • For general information and advice about planning your home improvement project, contact the National Association of the Remodeling Industry (NARI) at 1-800-611-6274 or log online  - www.nari.org 

  • Home Builders Association of Massachusetts at 617-773-3306 or log online - www.hbrama.com 

  • If you are thinking about a shower suitable for a wheelchair - call 888-817-8798 to request further information regarding the portable roll in shower or visit the website - www.amramp.com - 888-715-7598 

  • Baystate Bath and Accessible Products - 781-894-4100

  • Mr. Handyman - small home repair - Mr. Handyman 2 DeBush Ave Unit C-2  Middleton MA 01949 - mrhandyman.com  or call 978-531-5939 or 877-682-6479

Homeless Adolescents

Bridge over Troubled Waters - 47 West Street, Boston MA 02111 - 617-423-9575

Shortstop, Inc. - 1323 Broadway, Somerville MA 02144 - 617-776-3377

St. Marys Center for Women and Children - 90 Cushing Ave, Dorchester MA 02125 - 617-436-8600 (residentialprogram for pregnant and parenting teens in crisis)

Trevor Helpline - 866-4UTREVOR or 866-488-7386 - available 24/7 the National suicide crisis counseling for lesbian and gay youth provides local resource referrals

GLBT National Youth Talkline - 800-246-PRIDE or 1-800-246-7743 - Peer support and resources for lesbian, gay, bisexual, transgender and questioning youth

National Runaway Switchboard - 800-621-4000 - provides 24/7 hotline for runaway/homeless youth and their family members 

Boston Alliance of Gay, Lesbian, Bisexual and Transgender Youth - www.bagly.org - 617-227-4313 or 617-227-8378 - 14 Beacon Street, Suite 301 - Boston MA 02108-3738  - offers leadership development; health promotion; social support; group network - also offers access to a safe and supportive HIV testing option


Homeless Shelters & Services

    • 24/7 National Call Center for Homeless Veteran - 877-4AID-VET or 877-424-3838 - www.va.gov 
    • Anchor Inn - PO Box 240 North Quincy MA 02171 - 617-328-5380
    • Berkshire Housing Development Corporation - 413-499-1630 - www.berkshirehousing.org 
    • Battered Women's Emergency Shelter Elizabeth Stone House - Boston - 617-427-9801
    • Betty's Place - Boston YMCA - 617-556-9922
    • Bilingual Veterans Outreach Centers of Massachusetts - 413-731-0194 - www.bilingualvets.org 
    • Boston Family Shelter - 617-267-8081
    • Boston Night Center Pine Street Inn - 617-482-4944
    • Boston Public Health Commission - 617-534-2526
    • Boston YMCA Emergency Rooms - 617-536-7800
    • Bridgehouse - 781-593-3898
    • Bristol Lodge Men's Shelter - 781-893-0108
    • Bristol Lodge Women's Shelter - 781-894-1225
    • Brockton Houseing Team - 508-894-8520
    • Brookview House Transitional Housing Program - 617-265-2965
    • Cambridge Shelter 617-547-1885
    • Cambridge YMCA - 617-491-6050
    • Cambridge YMCA Emergency Family Shelter - 617-491-6055
    • Cape and Islands Veterans Outreach - 508-778-1590 - www.namvets.net 
    • Cardinal Medeiros Center - 617-619-6960
    • Casa Myrna Vazquez Domestic Violence Support - 617-521-0100
    • Casa Nueva Vida - 617-524-0285
    • Caspar, Inc. - 617-661-0600
    • Catholic Charities St. Ambrose Family Inn - 617-288-7675
    • Central Mass Housing Alliance - 508-752-5519 - www.cmhaonline.org
    • Chardon Street Shelter for Women and Children - 617-720-3611
    • Chelsea Center DTA - 617-551-1700
    • City of Boston Emergency Shelter Commission - www.cityofboston.gov/shelter/
    • Community Teamwork Inc - 978-459-0551 - www.comteam.org 
    • Community Teamwork Pawtucket House - 978-452-5410
    • Crittenton Hastings House - 617-782-7600
    • Crittenton Women's Union - 617-259-2900
    • Cross Street Family Shelter - 617-776-6661 or 617-567-5926
    • Crossroads Family Shelter & Food Pantry - 617-567-5926
    • Daybreak Shelter - 978-975-4547
    • Department of Transitional Assistance (Central Office) - 877-382-2363
    • Dept. of Social Services 24 hr. Child at Risk Hotline - 800-792-5200
    • Division of Transitional Assistance - 617-348-8500
    • Donation Assistance - 617-737-3430
    • Emergency Family Shelter - 617-442-8800
    • Emmaus House - 978-241-3500
    • Faith Home Share - 781-340-1604
    • Families in Transition - 617-927-8290
    • Family House Shelter - Dorchester - 617-427-4470
    • Family Shelter Project Hope - Dorchester - 617-442-1880
    • Father Bill's Place - 38 Broad Street, Quincy MA 02169  - 617-770-3314
    • FBMS Family & Prevention Programs - 508-427-6448
    • Finex House Shelter for Battered Women - 617-436-2002
    • First Church Shelter - 617-661-1873
    • For further information visit the Homeless Shelter Directory - www.homelessshelterdirectory.org 
    • Greater Lowell Emergency Family Shelter - 978-459-0551
    • Habitat P.L.U.S, Inc - 781-599-8578 - habitatplus.org 
    • HAP, Inc - 413-233-1600 - www.haphousing.org 
    • Harborlight Salvation Army Shelter - 617-536-7469
    • Harvard Square Homeless Shelter - 617-876-3256
    • Hearth Inc. 617-369-1559
    • Hero Homestead - 978-840-6693 - www.veteranhomestead.org 
    • Hidebrand Family Self-Help Center - Congregate Family Shelter - 617-491-5752
    • Holy Family Shelter - Dorchester - 617-445-8461
    • Horizon House - 617-296-2492
    • House of Hope - 978-458-2870
    • Housing Assistance Corporation -  508-771-5400 - www.haconcapecod.org 
    • Housing Consumer Education Center - 617-425-6700 - www.mbhp.org 
    • Housing Families Inc. 781-322-9119
    • Inn Between - 978-532-2372
    • Kingston House Boston Rescue Mission - 617-482-9074 or 617-482-8819
    • Kit Clark Senior Services - 617-825-5000
    • Lazarus House - 978-689-8575
    • Lifebridge - 978-744-0500
    • Lifehouse Shelter - 617-265-2605
    • Long Island Shelter Boston Public Health Commission located in Boston Harbor - 617-534-2526
    • Lowell Transitional Living Center - 978-458-9888
    • Lynn Housing Authority & Neighborhood Development - 10 Church Street, Lynn MA 01902 - 781-581-8600 - www.lhand.org 
    • Lynn Shelter - 781-581-6600
    • Main Spring House - 508-587-5441
    • Malden DTA - 781-388-7300
    • Mary Eliza Mahoney House Family Shelter - Roxbury - 617-442-8800
    • Mary Martha Center - 781-749-5441
    • Mass Bay Chapter American Red Cross - 800-564-1234
    • Mass Coalition for the Homeless - 781-595-7570
    • Mass Dept of Social Services - 617-748-2000
    • Mass. Dept. of Social Services - 508-894-3700
    • Medford Family Life Education Center 781-391-9116
    • Men's Inn - 444 Harrison Ave Boston MA
    • Merrimack House - 978-937-2418
    • Metropolitan Boston Housing Partnership - 617-859-0400
    • Montachusett Veterans - 978-632-9601 - www.veterans-outreach.org 
    • Multi Service Center for the Homeless - 617-349-6340
    • Nashua Soup Kitchen and Shelter - 603-889-7770
    • Nazareth House - Roxbury - 617-541-0100
    • New England Center for Homeless Veterans - 617-371-1800 - www.nechv.org 
    • North Shore Community Action - 978-532-8620
    • Pathways Shelter - 508-897-5047
    • Pilgrim Church Shelter - Dorchester - 617-282-0456
    • Pine Street Inn - 617-892-9100
    • Prevention Hotline for those who have a current housing or tenancy in jeopardy - 617-770-3314 ext 255
    • Project Place - 1145 Washington Street Boston MA 02118 - 617-542-3740 - projectplace.org 
    • Queen of Peace Family Shelter - 617-288-4182
    • Quincy Interfaith Sheltering Coalition - 617-770-3314
    • RCAP Solutions Inc - 800-488-1969 - www.rcapsolutions.org 
    • Regional Resource Center - 117 Franklin Street, Lynn MA 01902 - 781-581- 8640 - www.lhand.org 
    • ReVision Family Home - 617-541-0222
    • Rosie's Place for Women - Roxbury - 617-442-9322
    • Roxbury Family Shelter - Roxbury MA - 617-427-6700
    • Saint Francis House Day Center - 617-542-4211
    • Saint Mary's Women and Infants Center - 617-436-8600
    • Salvation Army Emergency Shelter - 617-547-3400
    • Sancta Maria House for Women - 617-423-4366
    • Self Help - 508-587-1717
    • Shattuck Shelter  - 170 Morton Street Jamaica Plain - 617-983-0351
    • Shelter at 112 Southampton Street - Boston - 617-534-1700
    • Shelter for the Homeless - 603-883-1101
    • Shelter Hope and Dignity of Women Searching - 508-231-8710
    • Shelter Inc - 617-547-1885
    • SPIN - Serving People in Need - 781-598-9417
    • Sojourner House Family Shelter - 85 Rockland Street Roxbury MA 02119  - 617-442-0590
    • Soldier On - 413-582-3059 - www.wesoldieron.org 
    • Somerville Homeless Coalition Adult Shelter - 617-623- 3534 or 617-623-2546
    • Somerville Homeless Family Shelter - 617-776-6661
    • South Middlesex Opportunity Council - 508-620-2300 or 508-872-0765 - www.smoc.org 
    • South Shore Housing Development Corporation - 169 Summer Street, Kingston MA 02364  - 781-422-4200 - www.southshorehousing.org 
    • SPIN - Serving People in Need - 781-598-9417
    • Temporary Home for Women and Children 617-720-3611
    • Tenancy Preservation Program- 508-977-2381
    • Transition Thrift Store - 617-982-5685
    • Transitional Housing for Women and Children - 978-388-6600
    • Travelers Aid Family Services Emergency Shelter - 617-542-7286
    • Turner House Living Center for Veterans - 413-458-8234 
    • Turning Point - 508-875-6429
    • Urban Ministries Renewal House Domestic Violence Shelter - 617-566-6881
    • Urban Ministries Renewal House Domestic Violence Shelter - Roxbury - 617-566-6881
    • VA's Homeless Veteran Hotline - 1-877-424-3838
    • Veteran Homestead, Inc. - 978-353-0234 - www.veteranhomestead.org 
    • Veteran's Inc. - 800-482-2565 - www.veteransinc.org 
    • Veterans Northeast Outreach Center - 978-372-3626 - www.northeastveterans.org 
    • Veteran's Program - 508-894-0292
    • Veteran's Transition House - 508-992-5313 - www.vetshouse.org 
    • Women's Inn - 363 Albany Street Boston MA
    • Woods Mullen Shelter and Services - Boston - 617-534-7100

     
Home Modification Funding Sources


    • American Heart and Stroke Association: American Heart Association  - www.heart.org/HEARTORG/ - or Stroke Association  - www.strokeassociation.org/STROKEORG/ - or call 508-620-1700.
    • American Parkinson's Disease Association:  - apdama.org - Call 617-638-8466.
    • Amyotrophic Lateral Sclerosis (ALS) Association:  - webma.alsa.org - Call 888-287-3257.
    • Brain Injury Association of Massachusetts:  - www.biama.org - Call 508-475-0032.
    • Catastrophic Illness in Children Relief Fund:  Assists families bear the excessive financial burdens associated with the care of children with special health care needs and disabilities call 800-882-1435 or online - www.mass.gov 
    • Central Co-operative Bank, Special Needs Loans:  Funding for special needs customers in the purchasing of special equipment, retrofitting motor vehicles and homes call 617-629-4240.
    • Community Development Block Grant Program - hud.gov 
    • Department of Mental Retardation/ Department of Developmental Services - www.mass.gov 
    • Department of Veteran's Affairs:  - www.va.gov - For veterans with service disabilities or call 800-827-1000.  Adapted Housing Program allows veterans to receive a grant of 50% of the cost of specially adapted housing unit up to a maximum of $60,000.
    • Federation for Children with Special Needs:  - fcsn.org - Call 617-236-7210.
    • Home Improvement Loans and Grants: 508-829-4477.
    • Home Modification Loan Program:  617-204-3739 or online - www.mass.gov 
    • Homes for our Troops:  Assists severely injured Servicemen and Women and their immediate families.  Call 866-7-TROOPS or online - www.hfotusa.org 
    • Independent Living Center: Title VII Part B funding for the purchase of equipment and services to assist people to maintain or achieve independence call 617-204-3628.
    • Mass Housing, Home Improvement Loan Program:  Assists with necessary home modifications call 617-854-1000 or visitonline - www.masshousing.com 
    • Massachusetts Commission for the Blind Title VII Part B:  Assists blind individuals to maintain or achieve independence call 617-626-7580.
    • Massachusetts Executive Office of Elder Affairs are available online  - www.800ageinfo.com - or 617-727-7750 or 800-243-4636.
    • Massachusetts Rehabilitation Commission  - www.mass.gov - provides no-interest and low-interest loans to modify homes.
    • Multiple Sclerosis Society:  - www.naationalmssociety.org - Call 781-890-4990 or 800-493-9255.
    • Muscular Dystrophy Association:  - www.mda.org - Call 617-368-9155.
    • Rebuilding Together:  Uses community resources and volunteers to provide free home modifications and repairs for elders and individuals with disabilities.  Call 617-971-0058 or go online - rebuildingtogether.org 
    • Spina Bifida Association:  - www.spinabifidaassociation.org - Call 888-479-1900.
    • Statewide Head Injury Program and Turning 22-IL Program:  To discuss adaptive housing needs call 617-204-3852 or 617-204-3852.
    • The Massachusetts Assistive Technology Loan Program:  800-244-2756 or at their website - www.massatloan.org 
    • United Cerebral Palsy:  - www.ucpboston.org - Call 617-926-5480.
    • Vocational Rehabilitation Program:  617-204-3721 - serves consumers with disabilities who are pursuing vocational/employment goals with needs for home modification.
Home Modification Loan Program

Provides low and no interest loans to modify the homes of adults and children with disabilities and elders.  $1000 up to $30,000 may be borrowed in either a deferred payment loan or an amortized loan to make access modifications to the primary, permanent residence not limited to ramps, lifts, widened doorways, bathroom and kitchen modifications.  Visit the website  - www.comteam.org - or -  www.nari.org - 847-298-9200 - or the Home Modification Loan Program, or call 617-204-3721 or  978-459-0551 or write Community Teamwork 167 Dutton Street, Lowell MA 01852.
The Home Modification Loan Program is managed through the Mass Rehabilitation Commission at 27-43 Wormwood Street, Boston MA 02210-1606.

FHA Mortgage Limits

  • 2008 income guidelines for a 0% loan:
    • 1 person household up to $60,100
    • 2 person household up to $68,600

Home Monitoring Devices for Safety in the Home (and on the go)

http://reminder-rosie.com/ - reminder-rosie.com - 1-855-371-3320  or 289-371-3320 - or  
www.lifeassisttech.com 

http://www.lifelinesys.com/content/ - www.lifelinesys.com - 1-800-380-3111

http://www.grandcare.com/ - www.us.grandcare.com - 262-338-6147

http://www.greatcall.com/ - www.greatcall.com - 800-918-8543 

http://www.mobilehelpnow.com/ - www.mobilehelp.com - 800-992-0616 - Mobilehelp medical alert systems

http://connectamerica.com/ - connectamerica.rom - 800-893-7000

http://www.medminder.com/ - www.medminder.com - 888-633-6463 - "MedMinder" pill dispensers 

http://lifealert.com/ - lifealert.com - 800-920-3410 

http://www.vtechphones.com/careline/careline-home-safety-telephone-system - www.vtechphones.com - 800-595-9511 

Response Link - 800-894-1428 or 978-372-3447 or 888-873-6337 

New England Emergency Response Systems, Inc. - 7 Church Street, Dover NH 03820 - 800-888-0338  - www.neers.com 

Hallmark Health Lifeline Program - 877-896-6600

Lifeline Systems - 111 Lawrence Street, Framingham MA 01702-8156 - www.lifelinesystems.com - 1-800-451-0525

Winchester Hospital Lifeline - 781-756-4752

1-800-LIFELINE - 1-800-543-3546 


Home Repair


  • Massachusetts Office of Consumer Affairs - 888-283-3757

  • Mrhandyman.com - 978-531-5939

  • Next Day Access - Wheelchair Ramps; Grab Bars; Stairlifts, Pool lift installations, porch lift & Bathroom Safety - 617-281-7988 www.nextdayaccess.com 

  • Office of Consumer Affairs & Business Regulation Consumer Hotline: 888-283-3757 mass.gov/homeimprovement 

  • Operation Independence, 325 School Street - Watertown MA  02472 or phone 617-923-4545, legal assistance for all types of issues.


Home Safety




  • "Project Safe Home" Keeping Elders with Vision Loss Safe at Home - The Carroll Center 770 Centre St, Newton MA 02458; 617-969-6200 or 800-852-3131 or online - carroll.org -  (secure handrails, highlight thresholds, install grab-bars; label appliances with raised markings etc).

  • StairLift Headquarters - 141 State Rte 101A, Amherst NH - 1-866-549-8893 - stairliftheadquarters.com  - stair lifts and ramps new, pre-owned, rental and rent-to-own options

  • Next Day Access - 617-281-7988 or 617-969-RAMP - www.nextdayaccess.com - wheelchair ramps; stairlifts; grab bars; portable roll in wheelchair showers


Hospice

Hospice provides non-curative treatment and comfort to people with a life expectancy of 6 months or less, according to a physician's judgement.  Services include expert medical care, pain management as well as emotional and spiritual support for the person and the family.  Care may be provided in the home, or wherever the person calls "home".  The team may include physicians, nurses, hospice aides, social workers, chaplains, bereavement counselors and volunteers.  Medicare and most Medicaid and insurance plans cover medications, equipment and supplies related to a terminal diagnosis.  
For more information, contact a local hospice care provider listed.

  • The Hospice and Palliative Care Federation of Massachusetts provides education and technical assistance, public awareness and referral to professionals, patients and families at 1-800-962-2973 or go online - www.hospicefed.org 

  • The National Association of Home Care and Hospice may be reached at 202-547-7424 or visit the website - www.nahc.com 


  • Alzheimer's Association's 24/7 Helpline 800-272-3900
Hospice care

  • Amedisys - 617-241-0003

  • Ascend Hospice - 508-229-8390

  • Aseracare Hospice - 781-235-0203

  • Beacon - 978-837-3333 

  • Beacon Hospice - 855-802-3913 - www.beaconhospice.com 

  • Brookhaven - 508-820-4800

  • Circle Home - 978-459-9343

  • Compassionate Care - 781-935-5550

  • Elizabeth Evarts de Rham Hospice 617-661-4944

  • Gentiva - 508-229-0912

  • Good Shepherd Community Care - 617-969-6130

  • Hallmark Health - 781-338-7866

  • Hebrew Senior Life - 781-234-9950

  • Home Health VNA - 978-552-4000

  • Hospice of Good Shepherd - 617-969-6130

  • Hospice Federation of America - 781-255-7077

  • Hospice of Massachusetts - 617-381-7015

  • Kaplan Family Hospice House - 978-774-7566

  • Kindred at Home - 617-332-0813

  • Life Choice - 978-777-8222

  • Maestro- 978-794-1158


  • Merrimack Valley Hospice House - 978-377-9100

  • MetroWest Hospice - 508-383-7000

  • Nashoba Nursing - 978-425-6675

  • NVNA and Hospice - 781-659-2342

  • Parmenter Home Care Hospice - 508-358-3000

  • Salmon Hospice - 508-473-0862

  • Sawtelle Family Hospice House - 781-439-6123

  • Seasons Hospice - 617-454-0200

  • Steward Home Care - 781-551-5600

  • Subury Pines Hospice - 978-443-3359

  • Tippett Home - 781-433-5800

  • VNA Hospice Care - 781-569-2888 - or 781-569-2820  - www.vnahospicecare.org 

  • Visiting Nurse Arlington - 781-643-6090

  • Visiting Nurse Hospice - 781-224-3399

Visit the website www.hospicefed.org - Hospice & Palliative Care Federation of Massachusetts

Hospitals

Arbour Hospital - 857-203-9825 or 617-522-4400

Baker Memorial - 617-726-2000

Beth Israel Deaconess - 781-528-2400 or 800-667-5356

Boston Children's - 617-355-6000

Boston Medical Center - 617-414-6700 or 617-638-8000

Brigham and Woman's - 617-983-9150 or 617-732-6399

BWH MGH - 617-732-5500

Cambridge Hospital - 617-665-2800

Carney - 617-296-4000

Dana-Farber - 617-789-2666

Deaconess Medical Center - 617-632-7000

Doctors Referral Service of Whidden - 617-381-7111

Faulkner - 617-983-7100

Kindred Hospital Boston 617-254-1100

Lahey - 781-744-5100

Lawrence Memorial Hospital - 781-306-6000

Lemuel Shattuck - 617-522-8111

Massachusetts Eye and Ear Infirmary - 617-523-7900

Massachusetts General - 617-726-2000

McLean Hospital - 800-333-0338

Melrose/Wakefield Hospital - 781-979-3000

Milton Hospital - 617-696-4601

Mount Auburn Hospital - 617-492-3500

New England Baptist Hospital - 617-754-5800 or 800-370-6325

New England Medical Center - 617-636-5725

Newton-Wellesley Hospital - 617-243-5555

Quigley Memorial Hospital - 617-887-7146

Radius Specialty Hospital - 617-989-8400

St. Elizabeth's Medical Center - 617-787-4238

St Jude Children's - 617-965-5262

Shriners - 617-722-3000

Spaulding - 617-952-5000

Tufts Medical - 617-636-5000

VA Medical Center - 617-323-7700

Vincent Memorial - 617-726-3001

Winchester Hospital - 781-729-9000

Hospitals with Gero-Psychiatric Units in Massachusetts:
  1. Carney Hospital - 2100 Dorchester Ave, Dorchester MA 02124  at 617-296-4000
  2. Caritas Good Samaritan Medical Center - 235 North Pearl Street, Brockton MA 02301 at 508-427-3000
  3. Caritas Norwood Hospital - 800 Washington Street, Norwood MA 02062 at 781-769-4000
  4. Henry Heywood Memorial Hospital - 242 Green Street, Gardner MA 01440 at 978-632-3420
  5. Lawrence Memorial Hospital - 200 Governors Ave, Medford MA 02155 at 781-306-6000
  6. McLean Hospital - 115 Mill Street, Belmont MA 02478 at 617-855-2000
  7. Merrimack Valley Hospital - 140 Lincoln Ave, Haverhill MA 01830 at 978-374-2000
  8. Mount Auburn Hospital - 330 Mt. Auburn St., Cambridge MA 02138 at 617-492-3500
  9. Morton Hospital - 88 Washington St, Taunton MA 02780 at 508-828-7000
  10. Quincy Medical Center - 114 Whitwell St, Quincy MA 02159 at 617-376-5431
  11. UMass Memorial Health Care at Clinton Hospital - 201 Highland St, Clinton MA 01510  at 978-368-3000
  12. Pembroke Hospital - 199 Oak St, Pembroke MA 02359 at 781-826-8161
  13. Providence Hospital - 1233 Main St, Holyoke MA 01040 at 413-536-5111
  14. Somerville Hospital - 230 Highland Ave, Somerville MA 02143 at 617-591-4250
  15. Union Medical Center - 500 Lynnfield St, Lynn MA 01904 at 781-581-9200

Hotline/Helpline Numbers

Advocates Psychiatric Emergency 781-893-2003

AIDS Hotline 800-342-2437

Alcohol and Drug Abuse Hotline 800-327-5050

Alcoholics Anonymous 800-252-6465

Alzheimer's Hotline 800-548-2111

Battered Women's Shelter 800-899-4000

Domestic Violence SafeLink 877-785-2020

Drug Helpline 800-488-3784

Child Abuse Hotline 800-422-4453

Child at Risk 800-792-5200

Disabled Abuse 800-426-9009

Elder Abuse Hotline 800-922-2275

Elder Affairs Hotline 800-882-2003

Families for Depression Awareness - 800-273-TALK

Hearing Aid Helpline 800-521-5247

Mayor's Hotline 617-635-4500

Massachusetts Elder Line 800-243-4636

Minuteman Senior Services 781-272-7177

National Runaway Switchboard 800-621-4000

North Shore Rape Crisis 800-922-8772

Parental Stress Hotline 800-632-8188

Poison Control Center 800-682-9211

Portal To Hope 781-306-6678

Psychiatric Crisis Intervention 800-540-5806

Rape Crisis Center Hotline 617-492-7273

Samaritans Suicide Hotline 617-247-0220


Housing Assistance
    • Mass Options at 1-844-422-6277 (1-844-422-MASS) - www.MassOptions.org 


    • Father Bill's & MainSpring - "Nobody should be homeless" - 422 Washington Street, Quincy MA 02169 - 617-376-2255 or 430 Belmont Street, Brockton MA 02301 - 508-427-6448 or 617-770-3314

    • Housing Families, Inc. - 354 Cross Street, Malden MA 02148 - 781-322-9119


    • The "RAFT" Program of the Metropolitan Boston Housing Partnership may be reached at 617-425-6700 or online - www.masslegalhelp.org 
    • Safelink (Statewide Hotline for Victims of Domestic Violence) 877-785-2020

    • Winchester Housing Authority is located at 13 Westly Street, Winchester 781-721-5718

    • Woburn Housing Authority is located at 59 Campbell Street, Woburn 781-935-0818. 



Housing For People With Disabilities

     
  • Mass Options at 1-844-422-6277 (1-844-422-MASS) - www.MassOptions.org 


The Massachusetts Rehabilitation Commission will provide information about accessible units in your community and assist with the application process.  Visit online - www.massaccesshousingregistry.org - or write Mass Access Program at 18 Tremont Street, Boston MA 02108 or call 617-742-0820.  Subsidized housing across the state as well as private, market-rate apartments are included. Contact information for specific areas:
  • Berkshire County 413-442-7047

  • Boston 617-288-9431 or 617-288-2707

  • Greater Boston 617-338-6665

  • Central Mass. 508-363-1226

  • Cape Cod 508-775-8300

  • South Shore 508-880-5325

  • North Shore 978-741-0077

  • Northeastern Mass. 978-687-4288

  • Fall River/New Bedford 508-679-9210

  • Hampshire Counties 413-256-0473

  • Metro West 508-875-7853

     Sanborn Place and Home Care is reachable online - www.sanbornphc.org -  or by phone 781-224-2800 or 781-944-6262.     The following criteria must be met:
  1. Age 62 or older or handicapped/disabled
  2. Income Guidelines
  3. Meets and is approved under HUD's tenant screening criteria
  4. Landlord Reference
  5. Credit Reference/ History of ability to pay rent
  6. Criminal Background Check


Housing for the Deaf

Contact New England Homes for the Deaf at 154 Water Street Danvers MA 01923 or call 978-774-0445 


Housing Information Resources


  • Caring.com - a free referral service - 800-973-1540

  • Chelsea Center Department of Transitional Assistance 80 Everett Ave, Chelsea MA 02150 - 617-551-1700

  • CJP Senior Direct:  - www.cjpseniordirect.org  - Services designed for Jewish elders and all seniors - Call 800-980-1982



  • Elder Services: www.mass.gov/elders/ - Call 800-243-4636 - For the elder abuse hotline phone 800-922-2275 available 24 hours a day 7 days a week

  • Foreclosure Assistance:  - www.mass.gov/ocabr/ - Call 888-995-4673 - Consumer hotline: 617-973-8787 or 888-283-3757

  • Hebrew Senior Life:  - www.hebrewseniorlife.org/healthcare - Call 617-363-8000 (non-denominational)




  • Malden DTA 345 Commercial Street, Malden MA 02148 - 781-388-7300






  • Massachusetts Extended Care Federation: Call 617-558-0202



  • Mass Options at 1-844-422-6277 (1-844-422-MASS) - www.MassOptions.org

  • Metropolitan Boston Housing Partnership - www.mbhp.org - 125 Lincoln Street, 5th Floor, Boston MA 02111-2503 - call 617-859-0400 or 800-272-0990

  • Housing Consumer Education Center - resources about housing-related issues - 617-425-6700 

  • Mass Access: The Accessible Housing Registry - Call 800-466-3111






  • Senior Housing Research:  - www.seniorsforliving.com - Offers a search engine for housing options - 855-336-8383

  • Search a database of all licensed facilities nationwide including assisted living, nursing homes and residential care homes  online. - www.todaysgeriatricmedicine.com 

  • Services for those with limited English speaking and economically disadvantaged people may seek housing counseling and immigrant assistance at the Asian American Civic Association website - aaca-boston.org -  or phone them at 617-426-9492
  • Directions:  Take the MBTA Orange Line to New England Medical Center.  The office is located at 87 Tyler Street.

  • 2-1-1  - www.mass211help.org - is available 24 hours a day, 7 days a week to assist with challenges. Rental assistance information is available with trained counselors offering free confidential assistance. - 877-211-6277

www.senioradvisor.com  - 800-805-3621


  • Short term housing rentals in Woburn MA - Jamieson Management Company - 627 Main Street, Suite 1, Woburn MA 01801 - 781-933-5783 or 888-933-5783


 

Housing Options for Seniors


  • Mass Options at 1-844-422-6277 (1-844-422-MASS) - www.MassOptions.org 

    • Aberjona Nursing Center - 184 Swanton Street, Winchester 781-729-9370
    • Academy Manor 89 Morton St Andover 978-475-0944
    • Acton Housing Authority 978-263-5339
    • Allerton House 164 Parkingway Quincy 617-471-2600
    • Amesbury Housing Authority 978-388-2022
    • Amherst Housing Authority 413-256-8128
    • Angell Brook Village 5 Angell Brook Drive West Boylston MA 866-735-8616
    • Archstone 1 Arboretum Way Burlington 781-229-0080
    • Arlington Housing Authority 781-646-3400
    • Arlington Rest Home 129 Lake Street Arlington 781-643-8761
    • Arnold House - 490 William Street Stoneham 781-438-1116
    • Ashland Farm 700 Chickering Rd North Andover 978-683-1300
    • Athol Housing Authority 978-249-4848
    • Atlantic Ret Home 60 Atlantic St Lynn 781-598-0609
    • Atria Longmeadow Place 42 Mall Rd Burlington MA 781-270-9008
    • Atria Maplewood 295 Broadway Malden 781-324-4999
    • Atria Marland Place 15 Stevens Street Andover 978-475-4225
    • Atrium 1 Veronica Dr Danvers 978-762-6725
    • Attleboro Housing Authority 508-222-0151
    • Baker Manor Rest Home 16 Baker St Lynn 781-592-7033
    • Bayberry at Emerald Court 200 Emerald Ct Tewksbury 978-640-0194
    • Bear Hill 11 North Street Stoneham 781-438-8515
    • Benchmark Senior Living at Woburn - 781-489-7196 
    • Bertram 29 Wahsington Sq Salem 978-744-1002
    • Beverly Housing Authority 978-921-2418
    • Billerica Crossings 20 Charnstaffe Lane Billerica 978-667-0898
    • Blaire House 10 Erlin Terrace Tewksbury 978-423-0161
    • Blue Heron Pond Lancaster 877-876-2603
    • Boston Housing Authority 617-988-4139
    • Boston Housing Info 617-988-4217
    • Boston Medical center Elders Living at Home 1 Boston Med Place Boston MA 617-638-6139
    • Bourne Housing Authority 508-563-7485
    • Briarcliff Estates 705 Stafford Street Leicester MA 877-876-2613
    • Brierly Pond Village Horne Way Millbury MA 508-865-4744
    • Brigham House Watertown MA 617-923-7779
    • Brighton Gardens 220 Conant St Danvers 978-777-5717
    • Brightview 199 Concord Rd Billerica 978-262-1410
    • Brightview 50 Endicott St Danvers 978-750-6111
    • Brightview Concord River 199 Concord Rd Billerica 978-262-1410
    • Brightview North Andover 978-686-2582
    • Brockton Housing Authority 508-559-0430
    • Brookdale River Bay Club 99 Brackett St Quincy 617-472-4457
    • Brookhouse 180 Derby St Salem 978-740-2493
    • Brookline Housing Authority 617-277-2022
    • Brooksby Village 400 Brooksby Village Drive Peabody 800-611-1325 or 800-596-3277
    • Cabot Park Village at Newton 617-965-7707
    • Caldwell Farm 94 Elm St Newbury MA 877-282-8664
    • Calvin Coolidge Health Care Center 548 Elm St Northampton MA 413-586-3150
    • Cambridge Housing Authority 617-520-4608
    • Cameron House Lenox 413-637-3100
    • Canton Housing Authority 781-828-5144
    • Caring.com - 800-973-1540
    • Carleton-Willard 100 Old Billerica Rd Billerica 781-275-8700
    • Central Falls Housing Authority 401-727-9090
    • Chelmsford Crossings 199 Chelmsford St Chelmsford MA 978-250-8855
    • Chelmsford Housing Authority 978-256-7425
    • Chelsea Housing Authority 617-884-6552
    • Chestnut Park at Cleveland Circle 617-566-1700
    • Chicopee Housing Authority 413-592-6132
    • Citizen's Housing and Planning Association - 617-742-0820
    • Cliffside Commons 500 Broadway Malden 781-338-9000
    • Colonial Point 95 Audubon Rd Wakefield MA 781-245-0414
    • Concord Health Care Center 57 Old Rd Concord MA 978-371-3400
    • Congregate Housing Peter Bulkeley Terrace Concord 781-272-7177
    • Congregational Retirement Homes 200 West Foster St Melrose MA 781-665-6334
    • Corcoran House Clinton MA 978-365-3600
    • Country Club Heights 3 Rehabilitation Way Woburn 781-935-4094
    • Crescent Gate at Sturbridge 450 A Main Street Sturbridge MA 800-346-7818
    • Cushing Manor 20 Cushing Ave Boston 617-288-0400
    • Danvenport Memorial 70 Salem St Malden 781-324-0150
    • Danvers Housing Authority 978-777-7926
    • Dedham Housing Authority 781-326-3543
    • Dela Pond Village Delcore Drive Walpole MA 888-483-1128
    • Drum Hill 2 Technology Drive North Chelmsford 978-934-0000
    • Eagle Ridge at Lancaster Mary Catherine drive Lancaster MA 978-365-3344
    • Emerald Court 2000 Emerald Ct 978-640-0194
    • Emeritus 2580 Main ST Tewksbury 978-657-0800
    • Esplanade Affordable Housing 246 Main Street Hudson MA 888-253-6719
    • Essex Park Rehabilitation 265 Essex St Beverly MA 978-927-3260
    • Evans Park at Newton Corner 617-965-9400
    • Fairweather Apartments 40R Highland Ave Salem 978-744-7835
    • Fall River Housing Authority 508-675-3511
    • Fitch Home 75 Lake Ave Melrose MA 781-665-0521
    • Forest Glen Royal Ave Dracut MA 877-897-1052
    • Framingham Housing Authority 508-879-7562
    • Franklin County Region Housing Authority 413-863-8781
    • Fuller House of Stoneham 32 Franklin St Stoneham MA 781-438-0580
    • Gables 299 Cambridge St Winchester 781-756-1026
    • Gardner Housing Authority 978-632-6634
    • Gardner Park 73 Margin St Peabody 978-532-3200
    • Golden Living 195 Pleasant St Attleboro 508-222-4950
    • Great Island by Del Webb Little Island Rd Plymouth MA 800-808-4561
    • Greenfield Housing Authority 413-774-2932
    • Grove Manor 160 Grove St Braintree 781-843-3700
    • Harbor Point at Centerville 508-778-2311
    • Hatter’s Point 60 Merrimac St Amesbury MA 877-812-8592
    • Hatter’s Point Newburyport 877-812-8592
    • Haverhill Crossings 978-556-1600
    • Haverhill Housing Authority 978-372-6761
    • Hearthstone 23 Warren Ave Woburn 781-674-2884 or 781-932-050
    • Heritage Woods 462 Main St Agawam MA 413-789-8332
    • Heron Crest 631 East St Rt 106E Mansfield MA 888-261-6685
    • Hillside Rest Home 29 Hillside Ave Amesbury 978-388-1010
    • Hingham Housing Authority 781-741-1417
    • Holliston Housing Authority 508-429-6266
    • Holyoke Housing Authority 413-539-2296
    • Holyoke Rehabilitation Center 260 Easthampton Rd Holyoke MA 413-538-9733
    • Hope for Elderly Independence Rental Assistance and Support Services Somerville MA 617-628-2601
    • Horton Estates 75 Plain St Rehoboth MA 888-805-9371
    • Hudson Housing Authority 978-562-9268
    • Ipswich Housing Authority 978-356-2860
    • Jamieson Management Company 627 Main Street Woburn MA 781-933-5783
    • John Bertram House 29 Washington Square Salem MA 978-744-1002
    • Kimball Court 7 Kimball Court Woburn 781-932-0666
    • Kimball Farms 235 Walker St Lenox MA 413-637-7000
    • Legacy at Arlington 438 Mass Ave Arlington MA 781-643-0077
    • Leisure Lane Apartments – 100 Leisure Lane Stoneham MA 781-979-9800
    • Leland Home Not for profit senior living 21 Newton Street, Waltham MA 02453 781-893-2557 www.lelandhome.org www.nedeaconess.org 
    • Leominster Crossings 978-537-2424
    • Levi Gould House 200 West Foster St Melrose MA 781-665-6334
    • Lexington Health Care Center 178 Lowell St Lexington MA 781-862-7400
    • Lexington Housing Authority 781-861-0900
    • Life Care Center of Stoneham 25 Woodland Rd 781-662-2545
    • Lifecare in Lenox – Kimball farms 800-283-0061
    • Lincoln School House Congregate Housing 26 CrescentSt Wakefield MA 781-245-7328
    • Longmeadow 42 Mall Rd Burlington 781-270-9008
    • Longwood 75 Pearl St Reading 781-944-9200
    • Lowell Health Care Center 19 Varnum St Lowell MA 978-454-5644
    • Lowell Housing Authority 978-937-3500
    • Lynn Home for Elderly 1 Atlantic Terr Lynn 781-593-8099
    • Lynn Housing Authority 174 South Common St Lynn MA 781-581-6015
    • Lynn Shore Rest Home 37 Breed St Lynn 781-595-7110
    • Malden Housing Authority 781-322-9460
    • Mansfield Housing Authority 508-339-6890
    • Mansion Rest Home 14 Rockland Ave Malden MA 781-322-4634
    • Marillac Residence 125 Oakland St Wellesley 781-237-2161
    • Mayflower Place 579 Buck Island Rd West Yarmouth MA 800-245-8389
    • McLeans Adult Foster Care Home 173 Amory St Jamaica Plain MA 617-522-2529
    • Medford Housing Authority 781-391-5393
    • Melrose Housing Authority 781-665-0905
    • Mill Pond 84 Myrtle St Ashland 508-881-1360
    • Mill Pond Estates 6 Michael Way Palmer MA 877-749-4923
    • Milton Housing Authority 617-698-2169
    • Minuteman Commons Lincoln MA 617-262-0657
    • Mother St Joseph Home 7 Emerson St Wakefield MA 781-246-2194
    • Mount Vernon House 110 Mount Vernon St Winchester 781-729-0497
    • Natick Housing Authority 508-653-2971
    • New Bedford Health Care Center 221 Fitzgerald Drive New Bedford MA 02745
    • New Horizons 21 Warren Ave Woburn 781-932-0800
    • Newton Health Care Center 2101 Washington St Newton MA 617-969-4660
    • Nichols Village 54 Main St Groveland MA 866-398-9271
    • North Andover Housing Authority 978-682-3932
    • North Attleboro Housing Authority 508-695-5142
    • North Reading Housing Authority 978-664-2982
    • Norwood Housing Authority 781-762-8115
    • Oak Point 200 Oak Point Drive Middleborough MA 877-OAK-POINT
    • Oak Point Middleborough 508-923-0002
    • Oak Ridge Estates 12 Virginia Drive Leicester MA 888-876-5212
    • Oosterman’s Melrose Home 93 Laurel St Melrose 781-665-3188
    • Oosterman's Rest Home 706 Main St Wakefield 781-245-4778
    • Orchard Valley at Wilbraham 413-596-0006
    • Oxford Housing Authority 508-987-5055
    • Park Avenue 146 Park Ave Arlington 781-648-9530
    • Parker River Landing 192 North St Georgetown MA 978-352-4600
    • Parkview on the Fells Malden MA 781-333-3081
    • Peabody Glen Health Care Center 199 Andover St Peabody MA 978-531-0772
    • Pine Hill Assisted Living 235 Walker St Lenox MA 413-637-7000
    • Pleasant Street Rest Home 144 Pleasant St Attleboro 508-226-8616
    • Plymouth Crossings 508-830-4744
    • Plymouth Housing Authority 508-746-2105
    • Prospect House 420 Reservoir Ave Revere 781-853-0005
    • Prospect House Revere 781-853-0005
    • Putnam Farm 9 Summer St Danvers 978-774-5959
    • Queset on the Pond 7 Roosevelt Circle South Easton MA 877-828-9964
    • Quincy Housing Authority 671-847-4350
    • Raynham Housing Authority 508-824-9404
    • Redstone Rehabilitation 135 Benton Drive East Longmeadow MA 413-525-3336
    • Residences at Beacon Village Beacon St Burlington 781-272-8330
    • Revere Housing Authority 781-284-1700
    • Rockland  Housing Authority 781-878-4156
    • Rogerson House 434 Jamaicaway Boston 617-983-2300
    • Rubin 50 Houston Ave Saugus 781-558-1909
    • Salem Housing Authority 978-744-4431
    • Salisbury Hill 727 Salisbury St Worcester MA 877-281-1649
    • Salisbury Housing Authority 978-462-8600
    • Sanctuary Lane Estates Chamberlain St Hopkinton MA 978-456-7999
    • Seniors BlueBook Referral Line 978-443-8318
    • Shrewsbury Crossings 508-845-2100
    • Shrewsbury Housing Authority 508-757-0323
    • Somerville-Cambridge Elder Services Adult Family Care 61 Medford St Somerville MA 617-628-1705
    • Southport 3 Southport Dr Mashpee MA 877-305-9570
    • Spyglass Landing 1 Spyglass Landing dr Marshfield MA 781-837-4428
    • Stafford 60 Stafford St Plymouth 508-830-9990
    • Stone Brook Farms 1 Farms Dr Burlington 781-229-4889
    • Stone Castle Estates 2 Stone Castle Drive Methuen MA 866-223-1667
    • Summerfield at Taft Hill 404 Douglas St Uxbridge MA 888-257-8098
    • Sunrise 1395 Mass Ave Arlington 781-643-2100
    • Sunrise 24 Mall Rd Burlington 781-229-8100
    • Sunrise 55 Salem St Lynnfield 781-245-0668
    • Sunrise Gardner Park 73 Margin sT Peabody MA 978-532-3200
    • Sweetwood 1611 Cold Spring Rd Williamstown MA 413-458-8371
    • Sylvia’s Haven PO Box 1166 Groton MA 01450
    • Tatnuck Park at Worcester 508-755-7277
    • Taunton Housing Authority 508-880-3318
    • Tewksbury Housing Authority 978-851-7392
    • The Atrium One Veeronica Drive Danvers 978-762-7625
    • The Fairways Rte 108 Haverhill MA 888-254-3118
    • The Falls at Cordingly Dam Newton 617-928-0007
    • The Isle at Emerald Court 2000 Emerald Court Tewksbury MA 978-640-0194
    • The Overlook Life Care Community 88 Masonic Home Rd Charlton MA 877-277-2026
    • The Residence at Pearl St 75 Pearl St Reading MA 781-944-9200
    • The Woodlands Clinton MA 888-349-6533
    • Tidd Home 74 Elm St Woburn 781-933-0248
    • Tudor Glenn Village 111 Locust St Woburn MA 781-935-3479
    • Twelve Oaks at Stafford Hills 496 Stafford St Leicester MA 877-876-2617
    • Village at Old Mill State Rd Rte 2A Westminster MA 866-456-6455
    • Villages at Crane Meadow 551 Williams St Marlborough MA 800-414-9730
    • Villages at Quail Run 45 Reed Rd Hudson MA 866-865-5872
    • Visting Nurse Assisted Living Community 259 Lowell St Somerville 617-623-3600
    • Walnut Creek Hanover MA 866-865-5872
    • Walpole Housing Authority 508-668-7878
    • Waltham Crossings 126 Smith St Waltham 781-466-9912
    • Webster Housing Authority 508-695-5142
    • Wilmington Health Care Center - 750 Woburn Street, Wilmington 978-988-0888
    • Wilmington Housing Authority 978-658-8531
    • Winchester Mount Vernon House 110 Mt Vernon St Winchester 781-729-0497
    • Windchime 90 Great Neck Rd South – 90 Great Neck Rd South Mashpee MA 866-542-7796
    • Windrose 857 Main Street, Woburn MA 01801 - 781-935-3333 www.windrosewoburn.com 
    • Windsor 92 West St Wilmington 978-988-2300
    • Wingate at Andover 80 Andover St 978-470-3434
    • Woburn Housing Authority 59 Campbell St Woburn MA 781-935-0818
    • Woburn Nursing Center - 18 Frances Street 781-933-8175
    • Woodbriar of Wilmington 90 West St,978-658-2700
    • Woodbridge 240 Lynnfield St Peabody 978-532-411
    • Woodlands One Woodland Circle Clinton MA 888-349-6533
    • Worcester Housing Authority 508-798-4636
    • Youville House 1573 Cambridge St Cambridge 617-491-1234
    • Youville Place 10 Pelham Rd Lexington 781-861-3535

Housing for Sober Living (see also "Sober Housing")

12 Step Education Program - 171 Cambridge Road Woburn 781-932-8711

The Kelly House 202 Main Street Wakefield MA 01880 - 1-339-227-0147 offers a 12 bedroom house with double, triple & quad options as well as an attached penthouse apartment.  Each room is equipped with bed and linens, individual closet and half-bath.  Multiple common bathing facilities are located throughout the mansion.  A computer room and Wifi throughout the house.  Rooms start at $175 per week (2014 rates).  There is a $150 intake fee and 1st and last week upon entrance.

Billerica House Manager - 978-670-2429

Saugus House - 781-941-8144

Quincy House - 978-360-0458

Metro Boston Area Manager - 978-360-0458

Berwick, Maine House - 207-698-5802

Housing for Women
The Sutton Home for Women 978-531-0815 at 7 Sewall Street, Peabody MA (nonprofit).

For referral information contact: Healthy Streets - 339-440-5633 





Identity Theft

  • If you are a victim take the following steps - Place a fraud alert on your credit reports and review your credit reports.  Close the accounts that you know or believe have been tampered with or opened fraudulently.  File a complaint with the Federal Trade Commission.  File a report with your local police or the police in the community where the identity theft took place.  Visit the website - www.mass.gov/ago/ 

  • Contact the Federal Trade Commission 600 Pennsylvania Ave NW Washington DC 20580, online  - www.consumer.ftc.gov -  or - ftc.gov/idtheft - or at 877-438-4338 (877-ID-THEFT)

  • To order your free credit reports once a year write Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA 30348-5281 for further information.

  • If you or someone you know is a victim of financial exploitation you will also find assistance at the Elder Abuse Hotline
  • 800-922-2275.

  • To obtain an attorney, call the Massachusetts Bar Association at 866-627-7577.

  • The Massachusetts Senior Legal Helpline is available at 1-866-778-0939.

  • AARP Fraud Watch Network 601 E Street, NW S10-315 Washington DC 20049 - Fraud Fighter Call Center 1-877-908-3360

Immigrants

  • New immigrants to the United States will find helpful information at the website - gobierno.usa.gov 

  • The Office for Refugees and Immigrants may be reached at 18 Tremont Street, Suite 1020 Boston MA 02108 or call 617-727-7888 or visit online - www.mass.gov  - 800-375-5283 includes information for US Citizenship

  • The Asian American Civic Association (AACA) is located at 87 Tyler St, Boston MA 02111, online,  - aaca-boston.org - or at 617-426-9492 and provides immigrants of all backgrounds and countries with:
    • An education center
    • Workforce center
    • Multi-service center
    • Youth initiative
    • Early education
    • Care center
    • Bilingual (Chinese-English) newspaper

  • Free English Classes are offered at the YMCA International Learning Center.  Phone 781-935-6499 for information.

Immunizations

National Immunization Information Hotline: Call 800-232-4636 (In Spanish 800-232-0233) or go online  - www.cdc.gov/vaccines

Pneumococcal Disease - www.vaccineinformaiton.org - www.immunize.org

Independent Living Centers

  • Ad Lib - 413-442-7047 - Bershire County
  • Boston Center for Independent Living - 617-338-6665 - Greater Boston
  • Center for Living and Working - 508-755-1896 - Central Mass
  • Cape Organization for the Rights of the Disabled - 508-775-8300 - Cape
  • Independence Associates - 508-583-2166 - South Shore
  • Independent Living Center of the North Shore and Cape Ann - 888-751-0077
  • MetroWest Center for Independent Living - 508-875-7853
  • Multi-Cultural Center Independent Living Center of Boston - 617-942-8060
  • Northeast Independent Living Program - 978-687-4288
  • Southeast Center for Independent Living - 508-679-9210
  • Stavros Center for Independent Living - 413-256-0473 - Hampden/Hampshire/Franklin


Injury Prevention and Control Program

Contact Department of Public Health at 250 Washington Street, 4th Floor Boston MA 02108-4619 or visit the website  - www.gov - or call 1-800-227-7233.

Insurance Tips

    • Division of Insurance - 1000 Washington St - Boston MA 02118-6200 - 877-563-4467
    • Division of Insurance regulates and monitors the insurance industry for the protection of Massachusetts consumers at 617-521-7794 or online   - www.mass.gov - 
    • If you suspect fraud or require information contact the National Insurance Crime Bureau's hotline at1-800-835-6422 oronline - www.insurancefraud.org 
    • Insurance research library - 816-783-8250
    • National Association of Insurance Commissioners - help desk - 816-783-8500
    • National Association of Insurance Commissioners Government Relations - 444 North Capitol Street, NW, Suite 700, Washington DC 20001 - 202-471-3990
    • Products and Services Customer Support - 816-783-8300
    • Visit online  - www.naic.org - to see a database of complaints filed with state regulators. 

Internal Revenue Service
Identity Protection Specialized Unit - To report identity theft go to the website www.irs.gov/identitytheft  - The local IRS office is located at the JFK Federal Building 15 New Sudbury Street Boston MA 02203

Internet Information


Get Net Wise - 222.getnetwise.org -  is a public service to ensure internet security. 

If you get unsolicited email offers or spam, send the messages to

Don't send money to anyone you don't know.  Report scams to the Federal Trade Commission at ftc.gov or econsumer.gov - 
Never send money to an online seller you have never heard of and don't send money to an online love interest who requests money.  These are common scams.  Never pay fees in advance for the promise of a big pay-off later - whether it's for a loan, a job, a grant or a so-called prize.  You may file a complaint regarding identity theft with the FTC at ftc.gov/complaint or phone 1-877-438-4338 for further instructions. Take your FTC Affidavit to your local police, or to the police where the identity theft occurred and file a police report.  Get a copy of the police report.  These two documents comprise an Identity Theft Report.  For information online go to IdentityTheft.gov 

Visit the Federal Communications Commission at www.fcc.gov 



Investing

  • Office of Investor Education and Assistance is located at 100 F Street, N.E. Washington DC 20549-0213 or visit the website.  - www.sec.gov/investor - The website assists with making a financial plan, establishing net worth.  To order a copy of "Invest Wisely" call 1-800-SEC-0330.

  • Another source of information is NASAA 750 First Street, N.E. Suite 1140 Washington DC 20002 at 202-737-0900, or go to the website - www.nasaa.org 

  • Massachusetts Securities Division - One Ashburton Place, Room 1701 Boston MA 02108 - 617-727-3548

  • Securities and Exchange Commission - 617-573-8900

  • Federal Trade Commission - 877-434-7589 - To report identity theft visit the website www.ftc.gov/complaint 





Kidney Issues


  • American Association of Kidney Patients - 800-749-2257 or 813-636-8100 - www.aakp.org 

  • American Diabetes Association - information regarding kidney disease - Diabetes.org

  • American Heart Association - information on high-blood pressure and kidney disease - Heart.org 

  • American Kidney Fund - www.akfinc.org   - 866-300-2900 - Resources include: AKF Programs; Chronic kidney disease; dialysis; kidney transplants; diabetes; high blood pressure; paying for treatment; kidney cancer; organ donation; specific kidney disorders; kidney-friendly nutrition

  • American Society of Nephrology - ASN-online.org

  • American Society of Pediatric Nephrology - ASPNeph.com

  • Baxter Home Dialysis - LiveNow.info

  • Centers for Disease Control and Prevention - kidney disease information - CDC.gov/diabetes/projects/kidney

  • DaVita Inc. - 888-MYKIDNEY 91-888-695-4363)

  • DaVita Rx - full-service pharmacy specializing in kidney care - DaVitaRx.com - 888-328-4827 

  • DaVita Village Health - Integrated care management for patients with kidney disease - VillageHealth.com - 1-800-767-0063

  • DialysisFinder - DialysisFinder.com - 800-889-6019

  • Diet Helper - DaVita.com/DietHelper

  • Foundation for Healthy Communities - 125 Airport Road Concord NH 03301 - 603-225-0900

  • Kidney Trust - non-profit foundation which advocates for kidney patients and their families - KidneyTrust.org  - 877-444-2398

  • Kidney Smart Headquarters 2000 16th Street Denver CO 80202 - 1-888-MYKIDNEY (888-695-4363) KidneySmart.org

  • Lifeline Vascular Access - LifelineVascularAccess.com - 877-658-6800

  • National Institues of Health (NIH) and National Institute of Diabetes and Digestive and Kidney Diseases - niddk.nih.gov 

  • National Kidney Foundation - 1 in 3 American adults are at risk for kidney disease.  Risk factors include diabetes, high blood pressure and family history.  Kidney disease often goes undetected with no symptoms until advanced.  A urine test can provide early detection.  Call 855-NKF-CARES (1-855-653-2273) - Kidney.org  - 30 East 33rd Street, New York NY 10016  call 1-800-622-9010 email  

  • National Kidney Foundation - 85 Astor Ave Suite 2, Norwood MA 02062 - 781-278-0222 - www.kidneyhealth.org 



  • Nxstage Kidney Care offers free education classes - 107 Audubon Road, Suite 1-60 Wakefield MA 01880 - 781-928-9277 or nxstagekidneycare.com  or NxStage.com 

  • Organ Procurement and Transplantation Network - OPTN.transplant.hrsa.gov

  • United Network for Organ Sharing (UNOS) - UNOS.org - 804-782-4800 - 700 North 4th Street, Richmond Virginia 23219 or 501 North 2nd Street Richmond VA 23219








Languages
    • Asian Center of the Merrimack Valley (Chinese, Khmer, Vietnamese): 978-683-7316
    • Asian Task Force Against Domestic Violence - 617-338-2355
    • Cape Verdean - Creole Immigrant Assistance Center: 508-996-8113
    • Casa Myrna Vasquez (Spanish) - 800-992-2600
    • Chinese Golden Age Center: 617-357-0226
    • English as a second language classes are available at the YMCA-Adult Learning Center located at 523 Main Street, Woburn 781-935-6499.
    • For additional bilingual assistance call 800-243-4636 or:
    • Greater Boston Chinese Golden Age Center: 617-357-0026
    • Haitian American Public Health Initiatives (French and Hatian Kreyol): 617-298-8076
    • Immigrants' Assistance Center (Cape Verdean Creole and Portuguese): 508-996-8113
    • Jewish Family & Children Services - Journey to Safety (Russian) - 781-647-5327
    • Khmer (Asian) - Seton Asian Center: 978-683-7316
    • Lawrence Council on Aging (Spanish): 978-794-5886
    • Massachusetts Alliance Portuguese Speakers - 978-970-1250
    • Portuguese - Immigrant Assistance Center - 508-996-8113
    • Russian Community Association of Mass: 781-593-0100
    • Safelink Language Line - 877-785-2020
    • Saheli (South Asian Languages) - 866-472-4354
    • Spanish - Lawrence Council on Aging - 978-794-5886
    • Vietnamese American Civic Association: 617-288-7344

Lawyer Referral Service
  • 866-MASS-LRS or 617-654-0400

  • AARP Legal Services Network 1 Beacon Street Suite 2301, Boston MA 02108 - 866-330-0753

  • Boston Bar Association Lawyer Referral Service - 16 Beacon Street, Boston MA 02108 - 617-742-0625 or 800-552-7046 - www.bostonbarlawyer.org 

  • Greater Boston Legal Services 60 Gore Street Suite 203 Cambridge MA 02141 617-603-2700



  • Mass Options at 1-844-422-6277 (1-844-422-MASS) - www.MassOptions.org 

  • Massachusetts Bar Association may be contacted at 866-627-7577 or massbar.org - The main office is located at 20 West Street, Boston MA 02111-1204.

  • Massachusetts Senior Legal Helpline is available at 1-866-778-0939

  • MetroWest Legal Services 63 Fountain Street #304, Framingham MA 01702 - 508-620-1830

  • National Academy of Elder Law Attorneys PO Box 67137, Chestnut Hill 617-566-5640

  • National Center on Elder Abuse 800-677-1116

  • Northeast Legal Aid 50 Island Street Suite 203, Lawrence MA 01840 978-686-6900 or 978-458-1465

For questions or assistance regarding attorney conduct please contact the Board of Bar Overseers at 617-728-8700

Legal Help

  • Mass Options at 1-844-422-6277 (1-844-422-MASS) - www.MassOptions.org 

  • If you need a lawyer but have limited resources, log online or Mass Legal Help - www.masslegalservices.org 

  • Lawyer for A Day (LFAD) Program offers free, confidential advice from an attorney for those involved in a domestic violence situation. Contact 781-275-6111 or 888-399-6111.

  • Another resource for Domestic Violence is the Family Law Information Center 617-768-5964.

  • For telephone services providing legal information call the Legal Advocacy and Resource Center (LARC) at 617-603-1700 or 617-603-1710 or - www.larcma.org 

  • The National Academy of Elder Law Attorneys website   - www.naela.org or call 703-942-5711.

  • CASLS accepts non-criminal cases and details may be obtained by calling 617-603-2700.

  • To locate the Legal Aid office nearest you contact National Legal Aid and Defender Association at 1625 K Street, NW, 8th Floor Washington DC 20006 or phone 202-452-0620 or www.naela.org 

  • LSC Public Affairs 3333 K Street, NW, 3rd Floor Washington DC 20007 or phone 202-295-1500 or go to the website - lsc.gov 

  • When choosing an attorney describe your legal issue and find out if the attorney handles your situation.  Ask if you will be charged for an initial consultation.  Ask for an estimate of what is usually charged to handle your kind of case.  Ask whether there are hourly charges or whether your attorney would accept a percentage of the settlement as a fee contingency.  You may also request a written fee agreement before proceeding.

  • The Massachusetts Senior Legal Helpline provides free civil legal services to persons age 60 and older in the Minuteman Senior Services area.  Legal advice and representation is available for:
    • Social Security/SSI 
    • Guardianship
    • Veterans Benefits
    • Powers of Attorney
    • Mass Health
    • Bankruptcy
    • Medicare   
    • Evictions
    • Consumer Issues 
    • Landlord/Tenant
    • Public Benefits
    • Utilities
    • Unemployment
    • Family Law
    • Foreclosures
    • Nursing Home

  • To speak with a lawyer, call 1-866-778-0939.  You may also visit the website - www.masslegalhelp.org 

  • Center for Law - Boston - 617-451-0855 - 99 Chauncy St, Suite 700, Boston MA 02111

  • Community Legal Service - One West Street, Cambridge MA 02139 -  617-661-1010 - www.clsacc.org 

  • Disability Law - 617-723-8455

  • Harvard Legal - 23 Everett Street, First Floor, Cambridge, MA 02138-2702 - 617-495-4408 - www.harvardlegalaid.org 

  • Legal Advocacy - 866-778-0939

  • Volunteer Lawyers - 617-423-0648

  • AARP Legal Services - 866-330-0753

  • Greater Boston Legal - 197 Friend Street, Boston MA 02114 - 617-371-1234 - or 60 Gore Street, Suite 3 Cambridge MA 02141 - 617-603-2700 - www.gbls.org 

  • MetroWest Legal - 508-620-1830

  • Northeast Legal Aid - 978-686-6900 or 978-458-1465

  • Minuteman Senior Services - 888-222-6171 or www.minutemansenior.org 

  • Massachusetts Bar Association Referral Service - 617-542-9130

  • Massachusetts Chapter of the National Academy of Elder Law Attorneys - 617-762-0077

  • Massachusetts Health Decisions - 617-784-1966 or PO Box 417, Sharon MA 02067

  • End of life issues - 800-989-9455

  • Elder Abuse Hotline - 800-922-2275

  • To report suspected abuse in a long-term care facility, call the Department of Public Health 24 hour call line at 617-753-8150 or 800-462-8840

  • Boston Bar Association Lawyer Referral Service 16 Beacon Street, Boston MA 02108 - 617-742-0625 or 800-552-7046 - www.bostonbarlawyer.org 

  • Boston College Legal Services LAB - 885 Centre Street, Newton MA 02459 - 617-552- 0248 - www.bc.edu 

  • Massachusetts Justice Project - www.majp.org - 800-639-1209 or 888-427-8989

  • Shelter Legal Services - 885 Centre Street, Newton MA 02459 - 617-552-0623 - www.shelterlegalservices.org 

Legal Issues - Signs of abuse, neglect,self-neglect or exploitation:

  1. Slap marks, unexplained bruises, broken bones, pressure marks or certain types of burns or blisters
  2. Lack of medical care, malnutrition or dehydration
  3. Withdrawal from normal activities, unexplained changes in alertness or other unusual behavior changes
  4. Unexplained sexually transmitted diseases or bruises around the genital area
  5. Sudden change in finances and accounts, altered wills and trusts, unusual bank withdrawals, checks written as "loans" or "gifts" and loss of property

Legal Services for the Disabled


  • Assistance is available to individuals who need help accessing mental health services and legal representation of people involved in the mental health system.  Call the Mental Health Legal Advisers Committee at 1-800-342-9092 or online - advoguard.org  or masslegalhelp.org 

  • Disability Law Center Boston, 11 Beacon Street - 617-723-8455

  • Disability Law Center, Inc at 617-227-9464 or 1-800-381-0577 or visit the website - dlc-ma.org 

  • For those who are deaf contact the National Association of the Deaf Law and Advocacy Center at 8630 Fenton Street, Suite 820 Silver Spring MD 20910 or call 301-587-1788 (301-587-1789 TTY) or visit the website - nad.org 

  • Guardianship information can be obtained online  - advoguard.org - or call 781-982-1577. This is a non-profit organization providing guardianship services for elders, disabled and indigent persons who are no longer able to care for themselves. 

  • Lawyer Referral Service 617-742-0625 - www.BostonBar.org - Free public service to help you find the right attorney for your needs.

  • Mass Options at 1-844-422-6277 (1-844-422-MASS) - www.MassOptions.org 

  • Massachusetts Attorney General's Office 617-727-8400 www.mass.gov 

  • Massachusetts Commission Against Discrimination at 617-994-6000 or the website - www.mass.gov/mcad/ 

  • Medlaw Group - 860-428-0217

  • Middlesex Community College Law Center Local Consumer Program 978-656-3342

  • Volunteer Lawyers for the Elderly Project provides legal representation in civil matters for indigent elderly of Boston - call 617-423-0648 or visit www.vlpnet.org 

Leukemia & Lymphoma Information

The Leukemia & Lymphoma Society provides patients, families and healthcare professionals with information regarding blood cancers.  Call 1-800-955-4572 or log online - www.lls.org 


LGBT 
Lesbian, gay, bisexual and transgender 

www.lgbtagingproject.org  - Ansin Building, 1340 Boylston Street, Boston MA 02215 - 857-313-6590
The National Resource Center on LGBT Aging also offers LGBT Bereavement Groups - for lesbian, gay, bisexual or transgender adults of any age who are facing the loss of a loved one.

lgbtagingcenter.org - National Resource Center offers LGBT and Aging Resources including: General resources; disability; health care; housing, legal support, LGBT Community Resources; Veterans

www.lgbtcenters.org - PO Box 24490 Fort Lauderdale FL 33307 - 954-765-6024

Trevor Helpline - 866-4UTREVOR or 866-488-7386 - available 24/7 the National suicide crisis counseling for lesbian and gay youth provides local resource referrals

GLBT National Youth Talkline - 800-246-PRIDE or 1-800-246-7743 - Peer support and resources for lesbian, gay, bisexual, transgendered and questioning youth

CDC National STD and AIDS Hotline - 800-342-AIDS available 7 days a week, 24 hours a day

GLBT - Gay, Lesbian, Bisexual, and Transgender National Hotline - 888-THE-GLNH - 888-843-4564 

Boston Alliance of Gay, Lesbian, Bisexual and Transgender Youth - www.bagly.org - 617-227-4313 or 617-227-8378 - 14 Beacon Street, Suite 301 - Boston MA 02108-3738  - offers leadership development; health promotion; social support; group network - also offers access to a safe and supportive HIV testing option

Long Term Care


  • Mass Options at 1-844-422-6277 (1-844-422-MASS) - www.MassOptions.org 

  • The Massachusetts Extended Care Federation represents over 500 nursing home and residential care facilities, hospital-based transitional care units, assisted living facilities and retirement communities.  Call 617-558-0202
  • Long Term Care Insurance pays for medical or other services in the event you cannot take care of yourself due to mental incapacity or a prolonged illness or disability.  Medicare has developed a tool to help you understand what long-term care services are available, how much you can expect to pay for long term care and what financing options are available to support your long term care costs. http://www.medicare.gov/
  • For information from the Massachusetts Division of Insurance call 617-521-7777 
Medicare - 1-800-633-4227 - www.medicare.gov

Attorney General's Office Insurance Hotline - 888-830-6277 or 617-727-2200 

Department of Public Health - 617-624-5070 - www.state.ma.us

Nursing Home Information - 1-800-493-8333

Department of Veteran's Services - 617-727-3578

Massachusetts Department of Veteran's Services - 617-210-5480 - www.mass.gov/veterans

US Department of Veterans Affairs - 800-827-1000 - www.va.gov

Executive Office of Elder Affairs - 800-882-2003

MassHealth - Medicaid - 800-841-2900

MassHealth enrollment center - 888-665-9993 - www.mass.gov/elders

Home Health Care Association of MA - 617-482-8830 www.mass-homehealth.org

Homeowners Options for Mass Elders - 617-451-0680

Hospice Federation of Mass - 781-255-7077 - www.hospicefed.org

Mass Extended Care Federation - 617-558-0202 - www.mecf.org 

Massachusetts Senior Care Association - 1-800-CARE-FOR - www.masseniorcare.org 

Alzheimer Association 24 hour hotline - 800-272-3900 - www.alz.org  

Low Income Home Energy Assistance Program

This program designed for low income people pays heating and cooling bills and some energy-related home repairs.  Call 1-800-632-8175 

ABCD - 781-322-6284 or 781-322-4190

Low Vision Clinics

1.  Carroll Center for the Blind
    770 Centre Street, Newton MA 02458
    617-969-6200 or 800-852-3131

2.  Dr. Richard Jamara - New England Eye Roslindale
    4199 Washington St. Suite 2, Roslindale MA 02131
    617-587-5520
    Webpage  - www.newenglandeye.org 

3.  MAB Community Services
    267 High Street, Holyoke MA 01040
    617-972-7296 
   
4.  Veteran's Administration Low Vision Clinic
    VA Boston Health System
    150 South Huntington Ave, Jamaica Plain MA 02130
    617-232-9500

5.  William P. Beetham Eye Institute, Joslin Diabetes Clinic
    1 Joslin Place, Boston MA 02215
    617-732-2552 (languages other than English: 617-732-2440)
    Webpage - www.joslin.org 

Low Vision Sources - Aides

  • Adaptive Technology: 102 Bridge Rd, Salisbury, 617-957-7308




  • Gold Violin:  - goldviolin.blair.com - Call 877-648-8400 




  • Shop Low Vision: Call 800-826-4200


  • Sight & Hearing Association - 800-992-0424





Massachusetts Association of Older Americans, Inc.

Call 617-426-0804 or fax 617-426-0070 or visit the website - www.maoamass.org -  or write to 19 Temple Place, 4th Floor, Boston MA 02111.

Massachusetts Association of Councils on Aging

Call 413-527-6425 or visit online - www.mcoaonline.com 
116 Pleasant Street, Suite 306 Easthampton MA 01027

Massachusetts Department of Social Services

To report child abuse or neglect or for information regarding foster care and adoptive services call 1-800-792-5200.  The Central Office is located at 24 Farnsworth Street Boston MA  02210.  View the website - www.mass.gov/portal/ 

Massachusetts Executive Office of Elder Affairs

1 Ashburton Place, 5th Floor Boston MA 02108. Call 800-882-2003, 617-727-7750 or visit online - www.800ageinfo.com 


Mass Health Customer Service Center 1-800-841-2900

  • Care Advisory Unit 866-797-2333 or www.caregiverhomes.com 

  • Commonwealth Care Alliance Customer Service 1-866-610-2273

  • Fallon Total Care - 855-508-3390

  • Healthcare.gov  - 1-800-318-2596

  • To reach the Division of Medical Assistance at the Mass Health Customer Service Center 1 Ashburton Place Boston MA 02108 or call 800-841-2900 or visit the website   - www.mass.gov/portal/ - or Massachusetts Health - www.mass.gov 

  • For elder service issues you may also call 800-243-4636 or visit the website - www.mass.gov/elders/ 

  • Medicare Contact Information - 1-800- Medicare (1-800-633-4227)

  • Senior Care Options (SCO) - A Medicare-Medicaid Partnership for Eligible Seniors - Senior Care Options is a comprehensive health plan and covers all services normally paid for through Medicare and MassHealth.  This plan offers a network of providers.  For those: age 65+; living at home or in a long term care facility; not subject to a six month deductible period under MassHealth regulations; not diagnosed with end-stage renal disease and living in an area served by a Senior Care Options plan.  Contact 1-888-885-0484 to see if you may be eligible and learn more about criteria.

  • Tufts Health Unify - 1-855-393-3154

MassMedLine
 

A pharmacy outreach program is available offering free, confidential services to all Massachusetts residents.  Call 1-866-633-1617 for general information about medications and side effects, in addition to personal assistance with accessing affordable prescription drug programs.  Translation services are available.  
Mass Medline is located at Massachusetts College of Pharmacy and Health Sciences, 25 Foster Street, Worcester MA 


Massachusetts Senior Action Council

565 Warren Street Boston MA 02121 
Call 617-284-1234 or log online - www.senioraction.org 

Medicaid

  • AdvoGuard, Inc. - A non-profit MA organization that works with courts, hospitals and legal & health professionals to provide guardianship services for elders, disabled and indigent persons who are no longer able to care for themselves.  www.advoguard.org or call 781-982-1577

  • Care Advisory Unit 866-797-2333 www.caregiverhomes.com 

  • Healthcare and Health Insurance Hotline of the Office of the Attorney General MA - 888-830-6277 - aiding consumers in navigating healthcare and health insurance questions

  • MA Executive Office of Elder Affairs - 1 Ashburton Pl, 5th Floor, Boston MA 02108 - 617-727-7750

  • MassHealth Customer Service Center 800-841-2900

  • Mass Options at 1-844-422-6277 (1-844-422-MASS) - www.MassOptions.org  - This program provides medical coverage for hospital care, health center and clinical services, doctor care, nurse care, lab and x-ray services and nursing homes.  People who are age 65 and older, blind or have disabilities with limited income, few resources, or in some cases, high medical bills may apply by calling 1-888-665-9993 or log online - www.mass.gov - and search on "MassHealth".  To qualify, you must meet Medicaid income and asset limits.

  • Medicaid Fraud Tipline: 617-963-2360 - This tipline is intended for calls pertaining to abuse or neglect of a Long-Term Care Facility resident or fraud committed by a Medicaid provider (available 24 hours). 

  • Senior Care Options (SCO) - A Medicare-Medicaid Partnership for Eligible Seniors - Senior Care Options is a comprehensive health plan and covers all services normally paid for through Medicare and MassHealth.  This plan offers a network of providers.  For those: age 65+; living at home or in a long term care facility; not subject to a six month deductible period under MassHealth regulations; not diagnosed with end-stage renal disease and living in an area served by a Senior Care Options plan.  Contact 1-888-885-0484 to see if you may be eligible and learn more about criteria.



Medicaid and Children's Health Insurance Program

Healthcare and Health Insurance Hotline 888-830-6277
             
Free or low-cost health coverage to children and families:


To find out if you are eligible for Caregiver Homes training, support and financial assistance phone 1-866-797-2333 or go to the website www.caregiverhomes.com 


Medical Alert (Refer to Home Monitoring Devices)

http://www.reviews.com/medical-alert-systems/

iSAFE Mobile Responder - Two-Way Voice communication anywhere 1-877-253-7899 or www.iSAFEbutton.com 

Medical Equipment

  • Mass Options at 1-844-422-6277 (1-844-422-MASS) - www.MassOptions.org 

  • The Masonic Lodge, located at 500 West Cummings Office Park, Suite 1150 Woburn MA, has medical equipment available for pick-up on Saturdays from 9am to Noon call 781 322-1052 for information.  This Hospital Equipment Loan Program lends equipment to those in need free of charge.  Donations of equipment are accepted as well. 

  • Assistive Technology Exchange in New England is MassMATCH’s free AT device exchange program. The Equipment Exchange is similar to a “want ad” where pre-owned Assistive Technology is listed in order to put people looking for equipment  in contact with sellers are donators.  The Equipment Exchange is an opportunity to re-sell or donate.  Call 866-682-9955 or visit online - www.getatstuff.org 

  • The Wheelchair Recycler program refurbishes and distributes pre-owned power wheelchairs and electric scooters at a very low cost to people that either do not have health insurance or do not qualify for equipment.  If you cannot pick up the equipment there is a $100 delivery charge.  Call 508-460-6328 or online - wheelchairrecycler.org  - 60 Carver Hill Rd, Marlborough MA 01752

  • Hearing Aid Helpline - 800-521-5247

  • Liberty Mobility - 1542 Main Street, West Warwick RI 02893 - 401-827-8800 -website:  liberty-mobility.com  - Offering pre-owned power wheelchairs & power scooters and replacement parts.  This location also accepts trade-in equipment.  If you have a wheelchair or scooter for donation, it will be recycled.

  • www.dmerequipment.org - 866-244-6156 or 617-244-6156 - Refurbished and available for free (a delivery fee may apply) - power and manual wheechairs; scooters; rollators; tub seats and shower chairs; mechanical lifts; standing frames; bariatric or pediatric equipment; portable ramps


Medical Library

  • For general information that's available from the Medical Library Association, - www.mlaneet.org -call 312-419-9094 or visit 
  • Information regarding medical tests and treatments is available at online - www.mayoclinic.org 
  • Further information regarding health issues is available at MedlinePlus - www.nlm.nih.gov 
  • The American Medical Association may be reached at 1-800-621-8335 or online - www.ama-assn.org/ama  - 800-262-3211 - American Medical Association, AMA Plaza, 330 North Wabash Ave, Suite 39300, Chicago IL 60611-5885 


Medical Facilities


  • To gather statistics on medical facilities:
    • HCUP - hcupnet.ahrq.gov 
    • USA - www.usa.gov 
    • AHA - www.aha.org 
    • Citizen - www.citizen.org 
  • To choose a doctor visit:
  • To file a complaint regarding medical services visit online  - www.fsmb.org - Federation of State Medical Boards - or call 817-868-4000.
  • For consumer complaints check the website  - www.jointcommission.org - or call 1-800-994-6610.

Medically Induced Trauma

If an unexpected outcome occurs during medical and/or surgical care, these events may affect the emotional well being of the patient and/or family members.  For support in the healing process contact the Medically Induced Trauma Support Services located at 830 Boylston Street, Suite 206, Chestnut Hill MA 02467 at 617-232-0090 or visit online or call 1-888-36MITSS.

Medicare

  • Health insurance for people who are 65 and older, and younger people with disabilities or kidney failure is available to help pay for preventive care, doctor visits, hospital stays and prescription drugs.  Call 1-800-772-1213 

  • For information about the Medicare prescription drug coverage, call 1-800-Medicare (1-800-633-4227) - www.medicare.gov 


  • To protect yourself from Medicare errors, fraud and abuse access to your current Medicare account is available 24 hours a day online - www.mymedicare.gov - or call 1-800-243-4636. 


  • The Centers for Medicare and Medicaid may be contacted online - www.cms.gov 

  • For the Medicare/Medicaid Outreach and Education Program visit Medicare Outreach - www.medicareoutreach.org - or call the SHINE program at 800-243-4636.

  • Medicare Advocacy Project - 197 Friend St, Boston - 800-323-3205

  • MA Senior Medicare Patrol (SMP) Program - 800-892-0890

  • MA Executive Office of Elder Affairs - 617-727-7750

  • Livanta - Medicare beneficiary and family centered care quality improvement organization (BFCC-QIO) - 866-815-5440 - handles appeals and quality of care complaints for people on Medicare who live in Massachusetts.   

  • Division of Health care Facility Licensure and Certification -  report complaints about unsafe or unhealthy conditions at a healthcare facility - 800-462-5540

  • For complaints specific to a doctor (like unprofessional conduct) call the Board of Registration in Medicine Consumer Protection Unit at 781-876-8200 or www.mass.gov/massmedboard 

Medicare Applications

  •  For information contact 800-772-1213 Monday through Friday from 7am to 7pm or information is available on the 24 hour automated phone system.  Medicare is a federal health insurance plan for people who are age 65 or older, and people who are disabled or have permanent kidney failure or have amyotrophic lateral sclerosis (Lou Gehrig's disease).  Medicare has four parts as of 2010 - A, B, C and D.  Hospital insurance (Part A) is free for insured people and helps pay for inpatient hospital care and certain follow-up services.  If you are eligible, you should apply for Part A a few months before you turn age 65, even if you are covered by other health insurance.  The other three parts of Medicare require premium payments, and you may pay different amounts, depending on when you apply. 
  • Medicare Part B helps pay for doctors' services, outpatient hospital care and other medical services.
  • Medicare Advantage plans (Part C) are available in some areas and people with Parts A and B can choose to receive all of their health care services through a provider organization under Part C.
  • Prescription drug coverage (Part D) helps pay for medications doctors prescribe for medical treatment.

Medicare Supplements:
  • For questions regarding "Medigap Policies" call 1-800-243-4636 
  • For those with MassHealth call 800-841-2900.
  • For those with Veteran's benefits contact TriCare at 877-874-2273 or  - www.va.gov 
  • For Veteran's Administration health coverage through CHAMPVA call 800-827-1000 or 877-222-8387 or visit online - www.va.gov 
  • For questions regarding prescription drug coverage visit online - www.medicare.gov 
  • SHINE counselors will assist with questions at 800-243-4636 

Medicare/Medicaid Outreach & Education Program

  • Visit Medicare Outreach - medicareoutreach.org - 800-892-0890 - 280 Merrimack Street, Suite 400 - Lawrence MA 01843 - "Empowering Seniors to prevent healthcare errors, fraud and abuse"
  • The program reminds people to document all health care you receive; save all paperwork related to your health care; check all statements for accuracy; compare all paperwork with services you received and call your health care provider with questions.

  • For health insurance questions call 1-800-AGE-INFO (800-243-4636) or 617-727-7750

  • Additional websites include:
    • Medicare - www.medicare.gov - 1-800-MEDICARE
    • CMS - www.cms.gov - Centers for Medicare & Medicaid Services

  • For further information you may also contact Social Security at 1-800-772-1213 or online - www.socialsecurity.gov 

Medication Questions

MassMedLine has answers regarding medications by calling 1-866-633-1617 or listen to MassMedLink to Health interactive educational messages at 1-866-633-6799. 

Poison Control - 800-222-1222

www.needymeds.org - Find help with the cost of medications.  Call 1-800-503-6897 for further details.

Simple Meds - a way to take medication correctly - contact 844-ASK-MEDS (844-275-6337) www.simplemedsrx.com 

Memory Care Assisted Living Facilities 

Acton  - Memory Care Assisted Living Facilities

  • Robbins Brook - 18 Devon Dr - 978-264-4666

Andover - Memory Care Assisted Living Facilities

  • Academy Manor - 89 Morton St - 978-475-0944
  • Atria Marland Place - 15 Stevens St - 978-475-4225

Arlington - Memory Care Assisted Living Facilities

  • Brightview - 1 Symmes Rd - 781-646-0837
  • Sunrise of Arlington - 1395 Mass Ave - 781-643-2100

Billerica - Memory Care Assisted Living Facilities

  • Billerica Crossings - 20 Charnstaffe Ln - 978-667-0898
  • Brightview Concord River - 199 Concord Rd - 978-262-1410

Brookline - Memory Care Assisted Living Facilities

  • Goddard House - 165 Chestnut Street - 617-731-8500

Burlington - Memory Care Assisted Living Facilities

  • Atria Longmeadow Place - 42 Mall Rd - 781-270-9008
  • Stonebridge at Burlington - 50 Greenleaf Way - 781-272-0080
  • Sunrise of Burlington - 24 Mall Rd - 781-229-8100

Cambridge - Memory Care Assisted Living Facilities

  • Cadbury Commons - 66 Sherman St - 866-344-4946
  • Neville Place - 650 Concord Ave - 617-497-8700

Concord - Memory Care Assisted Living Facilities

  • Concord Place - 68 Commonwealth Ave - 978-369-4728
  • Gardens at Newbury Court - 100 Newbury Ct - 978-369-5155

Framingham - Memory Care Assisted Living Facilities

  • Emeritus at the Farm - 300 W Farm Pond Rd - 508-409-4673
  • Heritage - 747 Water St - 508-788-6050

Lexington - Memory Care Assisted Living Facilities

  • Youville Place - 10 Pelham Rd - 781-861-3535

Malden  - Memory Care Assisted Living Facilities

  • Maplewood Place - 295 Broadway - 781-218-3308

Methuen - Memory Care Assisted Living Facilities

  • Methuen Village - 4 Gleason St - 978-685-2220

Needham - Memory Care Assisted Living Facilities

  • Avita of Needham - 880 Greendale Ave - 781-444-2266
  • Residences at Wingate - 235 Gould St - 781-455-9080

Newton - Memory Care Assisted Living Facilities

  • Evans Park - 430 Centre St - 617-965-9400
  • Falls at Cordingly Dam - 2300 Washington St - 617-928-0007

North Andover - Memory Care Assisted Living Facilities

  • Ashland Farm - 700 Chickering Rd - 978-683-1300
  • Brightview North Andover - 1275 Turnpike St - 978-686-2582
  • Edgewood - 575 Osgood St - 978-725-3300

North Chelmsford - Memory Care Assisted Living Facilities

  • Drum Hill - 2 Technology Dr - 978-934-0002
  • Emeritus at Meadow Lodge - 4 Technology Dr - 985-377-1621

Tewksbury - Memory Care Assisted Living Facilities

  • Bayberry at Emerald Court - 2000 Emerald Ct - 978-640-0194
  • Blaire House of Tewksbury - 10 Erlin Ter - 978-851-3121
  • Peregrines Landing - 2580 Main St - 978-657-0800

Reading - Memory Care Assisted Living Facilities

  • The Residence at Pearl Street - 781-944-9200

Waltham - Memory Care Assisted Living Facilities

  • Dorothy Frances Home - 704 Beaver St - 781-891-0840
  • Waltham Crossings - 126 Smith St - 781-466-9912

Wilmington - Memory Care Assisted Living Facilities

  • Windsor Place - 92 West St - 978-988-2300

Woburn - Memory Care Assisted Living Facilities

  • Country Club Heights - 3 Rehabilitation Way - 781-935-4094
  • Hearthstone - 23 Warren Ave - 781-932-0350

Memory Clinics

Contact:
  • ADCRP Memory Clinic
            Boston Medical Center
         725 Albany Street
             Robinson Suite 7800
             Boston MA 02118
              617-638-7100


  • Boston Center for Memory
           617-699-6927
           Fax: 617-383-5874
           www.bostonmemory.com
           No charge for a screening

  • Boston University Neurology Associates
    Memory Assessment Clinic
     Boston Medical Center
     Doctor's Office Building, 7th Floor
     725 Albany Street #7B
     Boston MA  02118
     617-638-8456 or 781-331-9944
diagnostic workups, medical treatment, support to patients and families, ongoing consultation and research opportunities.


  • GRECC Dementia Management Clinic (for veterans)
    200 Springs Rd, Geriatric Research, Education & Clinical Center
     Bedford MA  01730
     781-687-2701 or 781-687-3240

Mental Health

  • Call 2-1-1 to speak with a trained counselor or go to the website - www.mass211help.org -  for assistance with mental health issues.

  • Elliott Community Human Services - 186 Bedford Street, Lexington MA 02420 - www.eliotchs.org - 781-861-0896 or 781-861-0890

  • Mental Health Legal Advisers Committee - 24 School Street, 8th Fl Boston MA 02108 - 617-338-2345 ext 4

  • The National Alliance for the Mentally ill can be reached at 800-370-9085

  • Mental Health, Developmental Disabilities & Behavioral Health service questions may be directed to 508-628-6300 or log on to the website - www.advocates.org  - 24 hour crisis support - 1-800-640-5432

  • A broad range of mental health topics are available at Mental Help - www.mentalhelp.net - 1-800-273-TALK or visit the website www.211.org 

  • The Department of Mental Health may be reached at 1-800-221-0053 or visit the website - www.mass.gov 

  • The Department of Mental Health's Office of Multicultural Affairs may be reached at 617-626-8134.

  • The Patient Protection Line may be reached at 1-800-436-7757.

  • The Massachusetts Association for Mental Health advocates for community based treatment and services at 617-742-7452 or online - www.mamh.org 

  • If you are concerned about a crisis situation call the Samaritans Massachusetts Toll Free Line available 24 hours a day, 7 days a week at 1-877-870-4673 or the National Suicide Prevention Lifeline at 1-800-273-8255. Call 617-247-0220 to reach the Greater Boston helpline.  The Samaritans are located at 141 Tremont Street, Boston MA 02111 at 617-536-2460. 

  • If you have a question regarding your rights in connection with psychiatric hospitalization contact the Mental Health Legal Advisers Committee at 617-338-2345 or 800-342-9092.

  • Helpful websites:  
    • NIH - National Institutes of Health - www.nih.gov 
    • NIMH - National Institute of Mental Health - www.nimh.nih.gov  - website includes information regarding:  anxiety disorders; ADHD/ADD; Autism Spectrum Disorder; Bipolar Disorder; Borderline Personality Disorder; Depression; Eating Disorders; Prevention; Research on HIV and AIDS; Schizophrenia; Suicide Prevention  - 301-443-4536
    • NCEA - www.ncea.aoa.gov - Department of Health and Human Services- 855-500-3537

  • Department of Mental Health area Offices:
    • Metro Boston:       617-626-9200
    • Northeast:             978-863-5000
    • Southeastern:      508-897-2000
    • Central Mass:        508-368-3838
    • Western Mass:      413-587-6200
    • Metro Suburban:    508-616-3500
    • DMH Central Office: 617-626-8000; 1-800-221-0053

  • Woburn's Emergency Service Program is located at The Edinburg Center at 1040 Waltham Street, Lexington MA 02421 at 800-540-5806 - 24 hour crisis intervention service

  • Inpatient: Bournewood Hospital 300 South Street Brookline MA 02467 call 617-469-0300 (24 hours a day, 7 days a week)

  • Outpatient: Bournewood 23 Warren Ave Woburn MA 781-932-0649, visit online - www.bournewood.com 

  • For Psychiatric Emergency Services contact Advocates at 800-540-5806 or 781-893-2003 located at 675 Main Street Waltham MA  02451.  This location provides community crisis intervention & stabilization.  No one residing in the Woburn area experiencing a behavioral health crisis will be denied services, regardless of ability to pay.  Hospital emergency rooms are used for complicated medical issues; imminent safety risk to self or others or if requested by the individual experiencing the crisis.  The goal of the program is to meet individuals in the least restrictive setting possible and crisis interventions are often able to be provided in homes, schools or clinic locations.


  • Family Service, Inc. 430 North Canal Street, Lawrence MA 978-327-6671 or online - fsmv.org 

  •  Boston Behavioral Medicine:  - www.bostonbmed.com - 1371 Beacon Street, Suite 304; Brookline MA 02446. Call at 617-232-2435 - psychopharmacology consult/medication management and mental health services

  • For a listing of Mental Health Counselors contact the Mass Mental Health Counselors Association 17 Cocasset Street, Foxboro MA 02035 at 508-698-0010 or visit online - www.mamhca.org 

  • Burlington Community Life Center - 800-682-9211 or 781-232-2120.


  • The New England Center for Mental Health  - nementalhealth.com - is a private, community based mental health center that provides services promoting prevention, early intervention, psycho-education and treatment for both childhood and adult psychiatric illnesses.  119 Russell Street, Suite 30, Littleton MA 01460 - 978-679-1200
  • Warning Signs:
    • Changes in eating and sleep habits
    • Withdrawal from friends and family
    • Alcohol and Drug use
    • Neglect of personal appearance
    • Unnecessary risk-taking
    • Preoccupation with death and dying
    • Loss of interest in activities, difficulty concentrating
    • Feelings of wanting to die
    • Lack of response to praise

  • If you are concerned that there is an emergency, do not leave the person alone.  Call 911 to get help. Minuteman Senior Services:

  • Services include:  Free Information and Referral; Care Management; Caregiver Support; Home Care Programs; Elder Protective Services; Meals on Wheels; Senior Dining & Catering Options; Money Management Assistance; SHINE Health Benefits Counseling; Nursing Home Screenings; Long-term Care Ombudsman; Senior Citizens Law Project; Volunteer Opportunities and Caring Conversations Seminars.

  • Located at 26 Crosby Drive Bedford MA 01730 - Minuteman Senior Services may be contacted by calling 888-222-6171 or 781-272-7177 or visit the website - www.minutemansenior.org 

  • Massachusetts Mental Health Counselors Association - 17 Cocasset Street, Foxboro MA 02035 - www.MaMHCA.org - 508-698-0010

  • Families for Depression Awareness - 395 Totten Pond Rd, Suite 404, Waltham MA 02451 - 781-890-0220 or 800-273-TALK

  • Substance Abuse and Mental Health Services Administration - 800-789-2647 or www.samhsa.gov 


  • https://interface.williamjames.edu/guide/help - If you do not require emergency help, the Willam James Interface Referral Service maintains a mental health and wellness referral help line available Monday through Friday from 9am to 5pm at 888-244-6843.  This confidential free referral service will match callers to a data base of licensed mental health providers.  Each referral meets the location, insurance, and specialty needs of the caller.


Mental Health Emergency Services

Psychiatric Emergency Services with Advocates may be reached by phoning 781-893-2003 or 800-540-5806
Located at: 675 Main Street Waltham MA 02453  www.advocatesinc.org  - 24 hour crisis support at 1-800-640-5432 - services include:  addiction recovery; autism services; brain injury; counseling & psychiatry; day & employment services; deaf services; developmental services; elder services; family & caregiver services; mental health recovery; residential services

800-273-TALK

Substance Abuse and Mental Health Services Administration - 800-789-2647 - www.samhsa.gov  

Middlesex District Attorney

15 Commonwealth Ave, Woburn MA  01801 781-897-8300 www.middlesexda.com  - middlesexda.com - 877-897-8333

Minuteman Senior Services


Primary service area: Acton; Arlington; Bedford; Boxborough; Burlington; Carlisle; Concord; Harvard; Lexington; Lincoln; Littleton; Maynard; Stow; Wilmington; Winchester and Woburn.

Services include - Free Information & Referral; Care Management; Caregiver Support & Respite; Meals on Wheels; Senior Dining Sites; Home Care; Personal Care; Grocery Shopping; Laundry; Adult Day Care; Elder Protective Services; Medical Transportation; Care Transitions Support; Health Benefits Counseling; Bill Paying Assistance; Nursing Home Assessments; Nursing Home Ombudsman; Legal Services; Volunteer Opportunities; Healthy Aging Programs.

For further information call 888-222-6171 or visit the website www.minutemansenior.org

The office is located at 26 Crosby Drive Bedford MA 01730

 
Moving - 35 million Americans move each year

  • Check the moving company's reputation in advance at their website. - www.fmcsa.dot.gov - United States Department of Transportation - 1200 New Jersey Ave, S.E., Washington DC 20590 - 888-368-7238

  • On moving day, the movers should provide you with a copy of the federal handbook:  "Your Rights and Responsibilities When You Move".

  • If you are quoted a price for a move and the price jumps, contact the National Conference on Weights and Measures at 402-434-4880 or the website - www.moverescue.com - for your rights when you move. MoveRescue - 1 Premier Drive, St. Louis MO 63026 - 800-832-1773 for consumer assistance and "pre-move" education

Multi-Lingual Services

  • French and Hatian Kreyol - 617-298-8076
  • Chinese, Khmer, Vietnamese - 978-683-7316
  • Chinese - 617-426-1628
  • Russian - 781-593-0100
  • Vietnamese - 617-288-7344
  • Cape Verdean Creole and Portuguese - 508-996-8113
  • Free English Classes are available in Woburn through the YMCA International Learning Center at 781-935-6499.
  • Mental Health Services (multilingual: English & Portuguese) 617-232-2435 at Boston Behavioral Medicine - www.bostonbmed.com 



Narcan - Prevent opiate overdose
Outreach Programs with Narcan in Masssachusetts

  • AIDS Project Worcester: 85 Green Street Worcester - 508-755-3773
  • BAMSI - The Cope Center - 81 Pleasant Street Brockton - 508-583-3405
  • Boston Needle Exchange - 774 Albany Street Boston - 800-383-2437
  • Cambridge Needle Exchange - 359 Green Street Cambridge - 617-599-0246
  • Greater Lawrence - 100 Water Street Lawrence - 978-685-7663
  • Healthy Streets - 100 Willow Street 2nd floor Lynn - 339-440-5633
  • Lowell House - 555 Merrimack Street Lowell - 978-459-8656
  • Manet Health Center - 110 W.Squantum Street Quincy - 857-939-4108
  • Seven Hills - 310 South Main Street Fall River - 508-235-1002
  • Seven Hills - 1173 Achushnet Ave New Bedford - 508-235-1012

Narcotics Anonymous

Call 866-624-3578 or visit online - www.na.org - 818-773-9999

Woburn Police Department Narcotics Unit 781-933-1212 Ext. 833

The Commonwealth of Massachusetts Office of the Middlesex District Attorney 15 Commonwealth Ave, Woburn MA
781-897-8300  www.middlesexda.com

Youth Central Intake and Care Coordination - state funded helps parents and families access treatment for teens. 617-661-3991 or 866-705-2807  www.healthrecovery.org

For substance abuse treatment referrals call Healthy Streets Outreach Program at 339-440-5633

Additional resources: The Massachusetts Substance Abuse Hotline - 800-327-5050 and the Substance Abuse and Mental Health Services Administration - 800-789-2647



National Do Not Call Registry

  • To sign on to the National Do Not Call Registry, visit online.  - www.donotcall.gov - 1-888-382-1222
  • To sign on to the Massachusetts Do Not Call Registry, visit their website - www.madonotcall.gov -  or call 866-231-2255.

National Institute on Aging Information Center

Call 800-222-2225 or visit online - www.nia.nih.gov 

Neurological Disorder Information

ALS Association - 1275 K Street, N.W. Suite 250 Washington DC 20005 - www.alsa.org - 202-407-8580

ALS Therapy Development Institute - 300 Technology Square, Suite 400, Cambridge MA 02139 - www.als.net - 617-441-7200

BRAIN - P.O. Box 5801 Bethesda, MD 20824 - www.ninds.nih.gov - 800-352-9424

Cure SMA - 925 Busse Rd, Elk Grove Village, IL 60007 - www.curesma.org - 800-886-1762

Fight SMA - 1321 Duke Street, Suite 304 Alexandria VA 22134 - www.fightsma.org - 703-299-1144

Kennedy's Disease Association - PO Box 1105 Coarsegold, CA 93614-1105 - www.kennedysdisease.org - 559-658-5950

Les Turner ALS Foundation - 5550 W. Touhy Ave, Suite 302, Skokie, IL 60077-3254 - www.lesturnerals.org - 888-ALS-1107 or 847-679-3311

Muscular Dystrophy Association - National Office 222 S. Riverside Plaza, Suite 1500, Chicago IL 60606 - www.mda.org - 800-572-1717

Project ALS - 3960 Broadway, Suite 420 New York, NY 10032 - www.projectals.org - 212-420-7382 or 800-603-0270

Spastic Paraplegia Foundation - 1605 Goularte Place, Fremont, CA 94539-7241 - www.sp-foundation.org - 877-773-4483

Spinal Muscular Atrophy Foundation - 888 Seventh Ave, Suite 400 New York, NY 10019 - www.smafoundation.org - 877-FUND-SMA or 877-386-3762 or 646-253-7100 


NSTAR Discount (now Eversource)

If your family is currently receiving fuel assistance, food stamps, Social Security Supplemental Income, free or reduced school lunch or breakfast program, you may also be eligible for Eversource Discount Rate.  Call 1-800-566-2080 to speak with a customer service representative.  Write Customer Care, NW200 at One NSTAR Way, Westwood MA 02090-9909 
www.eversource.com 

Customer Service - 800-592-2000

Tech Center - 800-340-9822

Gas - 866-678-2744

Credit - 866-861-6225


Nursing Homes

  • Skilled nursing facilities provide long term and short term care with meals, social services, and 24 nursing care.  Some facilities include specialized services for specific conditions, such as Alzheimer's Disease. 

    • Federal Centers for Medicare and Medicaid Services (CMS) announced that the website  - www.cms.gov - now highlights nursing homes and will include repeated violations of state and federal health and safety rules.  
    • Guide to senior housing and care may be obtained online, - www.newlifestyles.com -  or call 1-800-869-9549.
    • PublicHealth - www.mass.gov  - Call 617-727-7750 or 800-243-4636.
    •  website   - www.memberofthefamily.net - provides color-coded assessments of nursing homes nationwide.
Nursing and Rehabilitation Centers  - (also known as skilled nursing or long term care facilities) 

Abington
  • Colony Center for Nursing & Rehab - 781-871-0200

Acton
  • Life Care Center - 978-263-9101

Amesbury
  • Amesbury Village - 978-388-4682
  • Maplewood Care - 978-388-3500

Andover
  • Academy Manor - 978-475-0944
  • Wingate - 978-470-3434

Arlington
  • Park Ave - 781-648-9530

Attleboro
  • Garden Place - 508-222-4950
  • Golden Living - 508-226-1650
  • Life Care - 508-222-4182

Auburndale
  • Lasell House - 617-663-7100

Ayer
  • Apple Valley - 978-772-1704

Bedford
  • Willard Village - 781-275-8600

Belmont
  • Belmont Manor - 617-489-1200

Beverly
  • Essex Park - 978-927-3260
  • Kindred - 978-927-2020
  • Ledgewood - 978-921-1392

Billerica
  • Merrimac Valley - 978-667-2166

Boston
  • Benjamin Center - 617-738-1500
  • Boston Home - 617-825-3905
  • Bostonian - 617-265-2350
  • Brighton House - 617-731-0515
  • Don Orione - 617-569-2100
  • Marian - 617-268-3333
  • Park Place - 617-361-2388
  • Recuperative Unit - 617-325-8000
  • Roscommon - 617-296-5585
  • South Cove - 617-423-0590
  • Spaulding - 617-325-5400
  • St Joseph Rehab - 617-825-6320
  • Wingate - 617-787-2300

Braintree
  • Alliance - 781-848-2050
  • John Scott House - 781-843-1860
  • Kindred - 781-848-3100
  • Royal Rehab - 781-848-3678

Bridgewater
  • Bridgewater nursing - 508-697-4616

Brockton
  • Baypointe - 508-580-6800
  • Braemoor - 508-586-3696
  • Champion - 508-588-8550
  • Guardian - 508-587-6556
  • St Joseph Manor - 508-583-5834
  • TCU - 508-941-7000
  • West Acres - 508-583-6000

Brookline
  • Brookline Health - 617-731-1050
  • Coolidge House - 617-734-2300

Cambridge 
  • Cambridge Rehab - 617-864-4267
  • Neville - 617-497-0600
  • Sancta Maria Nursing - 617-868-2200

Canton

  • Hellenic - 781-828-7450
  • Orchard Cove - 781-821-0820
  • Tower Hill - 781-961-5600

Chelmsford
  • Palm Center - 978-256-3151
  • Sunny Acres - 978-256-1616

Chelsea
  • Chelsea Jewish Nursing Home - 617-884-6766
  • Chelsea Skilled Nursing - 617-889-2250
  • Eastpointe - 617-884-5700
  • Leonard Florence Center - 617-887-0001
  • Soldiers Home - 617-884-5660

Concord
  • Concord Health - 978-371-3400
  • Emerson - 978-287-3620
  • Walden - 978-369-6889

Danvers
  • Hunt Nursing - 978-777-3740
  • New England Homes for the Deaf - 978-774-0445
  • Radius - 978-777-2700
  • Twin Oaks - 978-777-0011

Dedham
  • Golden Living - 781-329-1520
  • Kindred - 781-461-9663
  • Newbridge - 781-234-9660

Everett
  • Rehab at Everett - 617-387-6560

Foxborough
  • Dolittle Home - 508-543-2131

Framingham
  • Bethany - 508-872-6750
  • Carlyle - 508-879-6100
  • Countryside - 508-872-5250
  • Kathleen Danial Healthcare - 508-872-8801
  • Oak Knoll - 508-877-3300
  • Resident Care Rehab & Nursing - 508-879-6420
  • St. Patrick's Manor - 508-879-8000

Gloucester
  • Golden Living Center - 978-281-0333
  • Seacoast Nursing - 978-283-0300

Haverhill
  • Baker Katz - 978-373-5697
  • Hannah Duston Health - 978-373-1747
  • Lakeview - 978-372-1081
  • Oxford - 978-373-1131
  • Penacook Place - 978-374-0707
  • Wingate - 978-372-7700

Hingham 
  • Harbor House - 781-749-4774
  • Linden Ponds - 800-815-2969
  • Queen Anne Nursing - 781-749-4983

Jamaica Plain
  • Armenian Nursing - 617-522-2600
  • Laurel Ridge - 617-522-1550
  • Sherrill House - 617-731-2400

Lawrence
  • Berkeley - 978-682-1614
  • Colonial Heights - 978-682-5281
  • MI Nursing - 978-685-6321
  • Wood Mill Center - 978-686-2994

Lexington
  • Excel - 781-861-8630
  • Lexington Health Care Center - 781-862-7400
  • Pine Knoll Nursing Center - 781-862-8151

Lowell
  • D'Youville - 978-454-5681
  • Fairhaven - 978-458-3388
  • Glenwood - 978-454-5444
  • Heritage - 978-459-0546
  • Lowell Health - 978-454-5644
  • Northwood - 978-458-8773
  • Town & Country - 978-454-5438
  • Transitional Care - 978-569-1071
  • Willow Manor - 978-454-8086
  • Wingate - 978-458-1271

Lynn
  • Abbott House - 781-595-5500
  • Life Care - 781-592-9667
  • Phillips Manor - 781-592-8000

Malden 
  • Golden Living - 781-324-5600

Marblehead
  • Devereux House - 781-631-6120
  • Lafayette - 781-631-4535

Medford
  • Courtyard - 781-391-5400
  • Glen Ridge - 781-391-0800
  • Medford Rehab - 781-396-4400

Melrose
  • Elmhurst - 781-662-7500
  • Epoch - 781-665-3950
  • Golden Living - 781-665-7050

Methuen
  • Methuen Health - 978-686-3906
  • Nevins Nursing - 978-682-7611

Natick
  • Beaumont - 508-651-9200
  • Eliot Center - 508-655-1000
  • Mary Ann Morse - 508-433-4400
  • Riverbend - 508-653-8330

Needham
  • Braiarwood - 781-449-4040
  • Kindred - 781-234-6300
  • North Hill - 781-444-9910
  • Wingate - 781-455-9090

Newton
  • Chetwynde - 617-244-5407
  • Lasell House - 617-663-7100
  • Newton Health - 617-969-4660
  • Stone Institute - 617-527-0023
  • Waban - 617-332-8481
  • West Newton - 617-969-2300

North Andover
  • Edgewood - 978-725-3300
  • Prescott House - 978-685-8086
  • Sutton Hill - 978-688-1212
  • The Meadows - 978-725-3300

North Reading
  • Meadow View - 978-276-2000

Peabody
  • Aviv - 978-471-5100
  • Brooksby Village - 800-611-1325
  • Peabody Glen - 978-531-0772
  • Pilgrim - 978-532-0303
  • Roswood - 978-535-8700

Quincy
  • Hancock Park - 617-733-4222
  • John Adams - 617-479-0837
  • Kindred - 617-479-2820
  • Marina Bay - 617-769-5100
  • William B Rice - 617-472-8300

Reading
  • Daniels House - 781-944-4410
  • Wingate - 781-942-1210

Revere
  • Annemark - 781-322-4861
  • Lighthouse - 781-286-3100

Salem
  • Grosvenor Park - 978-741-5700
  • Spaulding - 978-745-9000

Saugus
  • Kindred - 781-233-8123
  • Saugus Center - 781-233-6830

Somerville
  • Jeanne Jugan - 617-776-4420

Stoneham 
  • Arnold House - 781-438-1116
  • Bear Hill - 781-438-8515
  • Life Care - 781-662-2545

Tewksbury
  • Blaire House - 978-423-0161

Wakefield
  • Greenwood Nursing - 781-246-0211
  • Wakefield Center - 781-245-7600

Waltham
  • Leland Home - 781-893-2557
  • Maristhill - 781-893-0240
  • Marquardt - 781-894-3600
  • Meadow Green - 781-899-8600

Watertown
  • Emerson Village - 617-924-1130

Wellesley
  • Elizabeth Seton Residence - 781-237-2161
  • Newton Wellesley Center for Alzheimer's - 781-237-6400

Wilmington
  • Wilmington Health - 978-988-0888
  • Woodbriar - 978-658-2700

Winchester
  • Aberjona - 781-729-9370
  • Winchester Nursing Center - 781-729-9595

Woburn
  • Woburn Nursing Center - 781-933-8175

Livanta is the Quality Improvement Organization for Medicare case review.  Livanta handles all appeals and quality of care complaints for people on Medicare who live in Massachusetts.  Call 866-815-5440 or visit wwwBFCCQIOarea1.com

Nutrition

  • Nutrition - www.nutrition.gov 
  • NIH - www.nih.gov - National Institutes of Health 

Bread of Life - Malden - 781-397-0404

Burlington Community Pantry - 781-270-6625

Council of Social Concern - 781-935-6495

Meals on Wheels - 800-882-2003 or Minuteman Seniors Center - 781-272-7177

Wakefield Food Pantry - 781-245-2510





Office of the Governor

The Governor of Massachusetts may be reached at 617-725-4000 or write to the Commonwealth of Massachusetts at the State House Boston MA 02133.

Oil Heating

The Mass Energy Consumer Alliance is a nonprofit organization offering discount heating oil service to 9,000 members across the state since 1982.  The basic annual membership (2008) is $20 and senior citizens pay $10.  Those on fuel assistance pay no fee.  After joining, Mass energy assigns you to one of their full service dealers.  The two basic delivery options are "automatic" and "will call".  Members enjoy flexible payment options:  30 day billing, prompt payment and cash on delivery. Call 1-800-287-3950 for further information, or visit online  - www.massenergy.com 

Fuel Assistance - 781-322-4190

Ombudsman

  • Ombudsman provides assistance in securing information on nursing homes or resolving problems between nursing homes and residents and/or their families.  Call 800-243-4636 or 617-727-7750.


  • Somerville-Cambridge Elder Services - 61 Medford Street, Somerville MA 02143 - www.eldercare.org - 617-628-2601 or 1-800-age-info

  • Minuteman Senior Services - 26 Crosby Drive, Bedford MA 01730 - www.minutemansenior.org - 781-272-7177 or 888-222-6171

Overeaters Anonymous

781-641-2303 - www.oa.org - 7 Central Street, Arlington MA 02476 - Weight Loss Service






Parkinson's


For information regarding the benefits of T'AI CHI for Parkinson's visit: http://www.movingeasy.org/
www.movingeasy.org 

Parental Stress

  • "Parents Helping Parents" 617-926-5008 or 800-882-1250.
  • Parenting education and parent support services are available at Family Skill Building Program located at 2 Merrimac Street, Woburn 781-935-6495.

Personal Assistance Services

Approved by Medicaid, individuals are able to hire their own assistants to provide personal care.  Any individual who meets all of the following requirements is eligible:
  • Has a severe, chronic disability
  • Is a Medicaid recipient
  • Requires hands-on assistance with at least two personal care areas:  bathing, dressing, toileting, eating, range of motion, or transfers/mobility. 
For further information call 978-762-0301 or write North Shore Arc Personal Assistance at 6 Southside Road, Danvers MA  01923 

Adult Foster Care of the North Shore offers support for adults with chronic illnesses or disabilities with daily personal care needs who are unable to live safely alone yet want to remain in their communities.  To qualify, a client must be over age 16, a MassHealth recipient and need assistance with at least one of the following:  Walking; Dressing; Toileting; Eating; Bathing.  Adult Foster Care of the North Shore clients live in private homes of qualified caregivers.  Call 978-281-2612 or visit the website AdultFosterCareNS.com - located at: 63 Middle Street, Gloucester MA 01930.

Pension Benefits

If you are having difficulties locating and securing pension benefits from employers, contact the New England Pension Assistance Project online  - www.umb.edu/pensionaction - 617-287-7307 or 888-425-6067

Personal Care Attendant

Boston Center for Independent Living - Promoting Independence for People with Disabilities - PCA Program requirements:
  • Personal Care Services are prescribed by a physician or nurse practitioner
  • Permanent or chronic disability that impairs their ability to perform activities of daily living
  • Needs physical assistance with two or more activities of daily living 
?To find out more, contact the Boston Center for Independent living at 617-338-6665 or 866-338-8085

Personal Health Record

A guide to understanding and managing your personal health information is available at the website - www.myphr.com 

Pets

For elderly pet guardians on fixed incomes struggling with the possibility of surrendering a pet who they can no longer afford to feed there is help available from PAWS at PO Box 1842, Wakefield MA 01880 or call 781-246-6111 or visit online. - petfinder.com  Also, pet food donations are always welcome.  A pick up can be arranged for donations.

Reading Animal Clinic - 1312 Main Street, Reading MA 01867 - 781-944-1699 - www.readinganimalclinic.com - offers pet house calls for wellness exams, sick visits, acupuncture and euthanasia in the comfort of your own home. 

In home euthanasia for a pet:

http://www.petlossathome.com/  877-219-4811

http://www.inhomepeteuthanasia.com/

Lap of Love - Boston - 978-801-1785 - mobile veterinarian dedicated to the end of life care for your pet

State Massachusetts Animal Response Team - addressing the needs of animals in emergencies and disasters throughout Massachusetts.  smartma.org - SMART 163 Lakeside Ave, Marlborough MA 01752

www.rover.com - Trusted dog sitters - 888-453-7889

Information regarding preparing your pet for emergency situations - www.ready.gov - 1-800-BE-READY



Physiatrist

Medical professionals who specialize in coordinating stroke rehabilitation may be located online - www.aapmr.org - 847-737-6000 or 877-227-6799

American Academy of Physical Medicine and Rehabilitation, PO Box 95528 - Chicago IL 60694-5528

Physicians

  • For free physician referral service or to receive a copy of the publication: "How to Choose a Physician that is Right for You" call 781-893-3800 extension 5515 or visit online - www.massmed.org 

  • For professional profiles of physicians licensed to practice in Massachusetts call 800-377-0550 or visit the Massachusetts Med Board - medicalrecruiting.com  

  • The American Geriatrics Society's Foundation for Health and Aging can be contacted at 800-563-4916

Poison Center

For medication safety tips including medications that should not be mixed with alcohol; storage and dosage; herbal supplements; over-the-counter medications and poison prevention tips call 1-800-222-1222 or visit their website online - www.maripoisoncenter.com - Regional Center for Poison Control and Prevention - 24 hour treatment advice on poison emergencies and answers to poison-related questions may be obtained. 

Additional resources included visit online - www.bemedwise.org - regarding over-the-counter medication safety and the 24 hour alcohol and drug abuse hotlines at 1-800-327-5050 for free and confidential information and referral for alcohol and other drug abuse concerns.  The MassMedLine may be reached at 1-866-633-1617.

Regional Center for Poison Control and Prevention - Boston Children's Hospital 300 Longwood Ave, Boston MA 02115 - Education Coordinator - 617-355-4163 -  www.maripoisoncenter.com 

Postal Service

If you suspect mail fraud contact the Criminal Investigations Service Center 222 S. Riverside Plaza, Suite 1250 Chicago IL 60606-6100 or call 1-877-876-2455 or see the website - www.usps.com 

To place mail on hold go to: www.usps.com/holdmail or call 1-800-275-8777

Prescription Medication

Prescription Assistance helps fund 2,500 brand-name and generic medications by calling 1-888-4PPA-NOW or go to online - www.pparx.org 

AARP Prescription Program - 800-456-2277

Prescription Advantage - 800-243-4636

SHINE - Mintueman Senior Services - 781-272-7177

Benefits CheckUp - 202-479-1200

Lily Patient Assistance Program - 877-795-4559

Medical Discount - 800-377-1614

Medicare Prescription Drug Card - 800-633-4227

Merck - 800-727-5400

Novartis - 800-620-3292

Pfizer - 866-706-2400

Pharmaceutical Assistance - 800-792-9745

Prescription Benefits - 800-334-8134

Rx - 800-762-4636

MassMedLine - 866-633-1617
 

Prescription Advantage

This state prescription drug assistance program for seniors and people with disabilities in Massachusetts offers prescription drug benefits.  Those with limited income may also be eligible to receive help paying for Medicare drug plan premiums.  To request an application form call 1-800-243-4636 or log online - www.800ageinfo.com 

Products for Independent Living

For active lifestyles, many products available for purchase may be able to increase your independence level.  Here are a few companies that provide a wide range of products:

Gold Violin Helpful Products for Independent Living - call 1-877-648-8400 or visit the website - www.goldviolin.com 

The Independent Living Aids, Inc. Company may be reached at 800-537-2118 or 516-937-1848 or fax 516-937-3906 or visit online - www.independentliving.com 

Prostate Cancer

Information is available online - www.masspcc.org - or call 617-482-3044.

www.cancercenter.com - 800-392-0555 or 888-847-7403 

Public Health Services

  • Contact the Boston Public Health Commission at 1010 Massachusetts Ave Boston MA 02118 or call 617-534-5395 or visit the website - www.bphc.org 

  • Or contact the Massachusetts Department of Public Health at 250 Washington Street Boston MA 02108 or call 617-624-6000 or visit the website - www.mass.gov 

  • For information regarding Medical Assistance call Mass Health at 800-841-2900.

Public Housing

Throughout Massachusetts, governments provide money for public housing for low and moderate income families, seniors and people with disabilities.  For a list of housing authorities log online - www.mass.gov 

Public Records

The Secretary of State is the principal information officer for Massachusetts and the website provides information regarding public records online  - mass.gov - or call 1-800-392-6090.

Publicly Funded Benefits

To learn about publicly-funded benefits for which the older person may be eligible visit the website - mass.gov 


Pulmonary Hypertension 

?Pulmonary Hypertension Association 54 West 40th St, New York NY 10018
www.PHAssociation.org or www.o2breathe.org/Boston
646-571-6843 - PH is high blood pressure in the lungs - diminishes the heart's ability to pump blood through the lungs and into the rest of the body. This extra stress causes the heart to enlarge and if left untreated, can lead to right heart failure.  Common symptoms include breathlessness, fatigue, dizziness, fainting, chest pain and swelling in the arms and legs. 

Psychiatric Care and Medication Management

Melrose/Wakefield Behavioral Health Center, 11 Lafayette St, Wakefield MA 781-224-0611.





Ramps & Home Modification

 

  • Home Modification Loan Program of the Department of Health and Human Services is available by calling 617-204-3600

  • Homeowner Options for Mass. Elders is a housing counseling agency assisting with home repair services call 1-800-583-5337.

  • Make it Safe - Brookline MA 617-678-2087 


  • Metropolitan Boston Housing Partnership provides loans to make access modifications call 617-425-6637 or 800-272-0990.

  • Natale Company & Safety Care: installs grab bars, handrails, shower chairs and all durable medical equipment into the home.  In addition services include wheel chair ramps, widen doorways and build fully accessible bathrooms. 781-933-7205  safety-care.com - http://safety-care.com/  

  • Next Day Access - 617-281-7988 or 617-969-RAMP - www.nextdayaccess.com - No risk access assessment - Accessibility at Home with Ramps; Portable and threshold ramps (also grab bars, stairlifts and bathroom safety)

  • Portable Ramps - call 888-817-8798.

  • Stair Lifts and Ramps - New, Pre-owned, rentals - Rent or buy or "rent-to-own" - StairLift Headquarters - 141 State Rte101A Amherst NH - 1-866-549-8893 - stairliftheadquarters.com 

  • United Way organizes volunteers to assist with building handicap ramps for elders and disabled home owners. Call 508-757-5632.  Installing ramps or handrails for support is an important home modification. 


Rape Crisis Center

Center For Hope Healing:  - www.centerforhopehealing.org - Call 1-800-542-5212

Recalls

  • Product recalls and safety information may be found at the following websites: 


    • CPSC - Consumer Product Safety Commission - www.cpsc.gov 

  • Save all papers you get with your purchase.  Keep all contracts, sales receipts, canceled checks, owner's manuals and warranty documents.

Recipes

To learn more call the American Heart Association 1-800-242-8721 or the American Stroke Association at 1-888-478-7653 or log online  - www.heart.org 

Recycle and Help with Downsizing

Planet Aid (clothing) 1 Cross Street, Holliston MA 01746 Phone: 508-893-0644 or 888-880-1433

Multiple Sclerosis Assoc of America (clothing) 855-677-4287 or 800-532-7667

Nupath Inc. (t-shirts, sweatshirts) 781-935-7056

Mission of Deeds - 6 Chapin Ave Reading MA 01867 - Phone: 781-944-9797 www.missionofdeeds.org 

The Salvation Army of Massachusetts - 25 Shawmut Rd Canton MA 02021 - phone 339-502-5900

Big Brother Big Sister Foundation 800-483-5503

Epilepsy Foundation New England Donation Center 335 Main St, Wilmington MA 01887 phone 888-322-8209

Massachusetts Coalition for the Homeless The Furniture Bank 781-595-7570

Cellphones for Soldiers 866-716-2220

911 Cell Phone Bank 866-290-7864

Mass Recycle 617-338-0244

Got Books? 877-924-4432

Morgan Memorial Goodwill Industries The Goodwill Store 617-628-3618

Woburn Can & Bottle Recycle 3 Green Street Woburn MA 01801 phone 781-935-3705

Hospital Equipment Loan Program 781-322-1052

Wheelchair Recycler 508-460-6328

Anestis Metals 617-666-3405

Allied Recycling 508-668-8699

Recycling Center of Cambridge 617-349-4866

AA Metal Recycling 603-264-4456

The Sierra Club Foundation accepts the donation of a car, truck, boat, motor home or motorcycle by calling 855-337-4377

Refugee Information

The Office for Refugees and Immigrants may be reached by calling 617-727-7888 or visit online - www.mass.gov -  We're located at 18 Tremont Street, Suite 1020 Boston MA 02108. 

Programs include the Refugee Cash Assistance/Cash Supports: Cash assistance for refugees up to 8 months after their arrival.  Also includes: early employment and retention bonus; client transportation reimbursement; and emergency in-kind assistance.  Refugee Medical Assistance offers transitional medical coverage for refugees up to 8 months after their arrival equivalent to the standard Medicaid coverage.  Refugee Health Assessment Program offers initial health assessment of newly arrived refugees.  A refugee refers to a person who cannot return to his or her country because of persecution or the well founded fear of persecution on account of race, religion, nationality, membership in a particular social group, or political opinion.  A refugee receives this status before entering the U.S.

The Massachusetts Immigrant and Refugee Advocacy Coalition may be reached at 617-350-5480 or visit online - www.miracoalition.org 

North Shore locations to enhance elder refugee services:
1.  Asian Center of the Merrimack Valley
     One Ballard Way, Lawrence MA 01843 Tel: 978-683-7316

2.  Congolese Development Center
     298 Union Street, Lynn MA 01901 Tel: 781-593-0100

3.  Ethiopian Community Mutual Assistance Association
     552 Mass Ave. Cambridge MA Tel: 617-492-4232

4.  Haitian American Public Health Initiative
     464 Bluehill Ave, Mattapan MA 02126 Tel: 617-298-8076

5.  Refugee and Immigrant Assistance Center
     31 Heath Street, Boston MA 02119 Tel: 617-522-8345

6.  Russian Community Association of MA
     1845 Commonwealth Ave. Brighton MA 02135 Tel: 617-232-5443

7.  Somali Development Center
     203 Green Street, Jamaica Plain MA 02130 Tel: 617-522-0700

8.  Vietnamese American Civic Association
     42 Charles Street #E, Dorchester MA 02122 Tel: 617-288-7344
 
Rehabilitation Commission

Employment Service information can be obtained online - mass.gov - or call 617-204-3600.  Offices are located at 27 Wormwood Street, Suite 600 Boston MA 02210-1616.

Rehabilitation Hospitals
HealthSouth Braintree Rehabilitation Hospital - 250 Pond Street, Braintree MA 02184 - 781-848-5353 - healthsouthbraintree.com
HealthSouth New England Rehabilitation Hospital - 800 Cummings Center, Beverly MA 01915 - 978-720-7260
HealthSouth Concord NH - 254 Pleasant Street, Concord NH 03301 - 603-226-9800 healthsouthconcord.com
Fairlawn Rehab Hospital  189 May St, Worcester MA 01602 - 508-791-6351 fairlawnrehab.org
HealthSouth Lowell 1071 Varnum Ave Lowell MA 01854 978-446-1862
New England Rehab Portland ME 335 Brighton Ave, Portland ME 04102 207-775-4000 nerhp.org
HealthSouth Western MA 222 State St Ludlow MA 01056 413-308-3300 healthsouthrehab.org
HealthSouth New England Woburn 2 Rehabilitation Way, Woburn MA 01801 781-935-5050 healthsouthnewengland.com 

Renting an Apartment in Massachusetts


A landlord may only ask for the following payments up front (as of 2008):  first month's rent; a security deposit to cover costs of any damage to the apartment beyond normal wear and tear (which may not exceed the amount of one month's rent); last month's rent; and the cost of a new lock and key for the apartment.  For a guide to landlord and tenant rights log on to their website - mass.gov

Rent Assistance

  • Berkshire Housing Development - 1 Fenn St, 3rd Floor, Pittsfield MA 01201 - 413-499-1630 ext 108 - www.berkshirehousing.org 

  • Cambridge Department of Human Service Programs - 51 Inman Street, Cambridge MA - 617-349-6204

  • Cambridge Housing Assistance Fund - 171 Huron Ave, Cambridge MA 02138 - 617-234-5340

  • Central Mass Housing Alliance - 6 Institute Rd, Worcester MA 01609 - 508-752-5519 - www.cmhaonline.org

  • City of Somerville - 93 Highland Ave, Somerville MA - 617-625-6600

  • Community Teamwork, Inc. - 155 Merrimack St, Lowell MA 01852 - 978-459-0551 - www.comteam.org 

  • Department of Housing and Community Development - MA State Program - 100 Cambridge Street, Boston MA - 617-573-1100

  • Department of Planning and community Development - Arlington Town Hall - 781-316-3091

  • Franklin County Regional Housing - 42 Canal Rd, Turners Falls MA 01376 - 413-863-9781 - www.fchra.org

  • HAP, Inc - 322 Main Street, Springfield MA 01105 - 413-233-1600 - www.haphousing.org 

  • Housing Assistance Corporation - 460 West Main St, Hyannis MA 02601 - 508-771-5400 - www.haconcapecod.org 

  • Lynn Housing Authority & Neighborhood Development - 10 Church St, Lynn MA 01902 - 781-581-8600 - www.lhand.org

  • Metropolitan Boston Housing Partnership, Inc. - 125 Lincoln Street, Boston MA 02111 - 617-425-6700 - www.mbhp.org 

  • Office of Community Development - 85 George P. Hassett drive, Medford MA - 781-393-2480

  • RCAP Solutions - 205 School St, Gardner MA 01440 - 1-800-488-1969 - www.rcapsolutions.org 

  • Regional Resource Center - 117 Franklin St, Lynn MA 01902 - 781-581-8640 - www.lhand.org

  • Solutions at Work, Inc - 1151 Mass Ave, Cambridge MA 

  • Somerville Community Corporation, Inc. - 337 Somerville Ave, Somerville, MA - 617-776-5931

  • South Middlesex Opportunity Council - 300 Howard Street, Framingham MA 01702 - 508-872-0765 - www.smoc.org 

  • South Shore Housing Development Corporation - 169 Summer St, Kingston MA 02364 - 781-422-4200 - www.southshorehousing.org 



Rest Homes

Residential Care Homes provide housing, support services and medical oversight in a residential setting.  These facilities are licensed by the Massachusetts Department of Public Health and assist with administering medications, serve three meals a daily and have staffing 24 hours a day.  Further information is available online  - www.leadingagema.org - or call 781-662-5999 to reach the Mass-ALFA Office. 

The Mass Extended Care Federation call 6177-558-0202.

Retirement Locations

One source of information can be located online - www.wheretoretire.com - or call 713-974-6903.

Retirement Planning

  • "66 Ways to Save Money" and additional financial publications are available at online - www.consumerfed.org  - Consumer Federation of America



  • AARP - www.aarp.org 

  • Blue Cross Blue Shield of Massachusetts Medicare options - www.bluecrossma.com/Medicare - 1-800-678-2265

  • Civil Rights Center - 1-202-693-6500


  • Consumer publications are available online - publications.usa.gov 

  • Employee Benefits Security Administration - 866-444-3272

  • Office of Workers Compensation Programs - 202-343-5972 - US Department of Labor - 200 Constitution Ave, NW, Washington DC 20210 - www.dol.gov 

  • Pre-retirement information is available online - www.nefe.org 

  • Request your Personal Earnings and Benefits Estimate Statement online - www.socialsecurity.gov 

  • Savings bond information is available online - www.savingsbonds.gov 

  • Social Security - socialsecurity.gov - 1-800-772-1213 hours 7am to 7pm Monday - Friday

  • Tax information is available at the IRS - www.irs.gov/retirement-plans 

  • US Department of Labor contact 1-866-444-3272 or visit the website - www.dol.gov  - National Contact Center - 866-4-USA-DOL - 1-866-487-2365


Reverse Mortgage

A reverse mortgage is a special type of home loan that lets a homeowner convert a portion of the equity in his or her home into cash.  The equity built up over years of home mortgage payments can be paid to you.  But unlike a traditional home equity loan or second mortgage, no repayment is required until the borrower(s) no longer uses the home as their principal residence.  


  • AARP (American Association of Retired Persons) 800-209-8085 offers reverse mortgage information

  • FHA Call Center 800-CALL-FHA (225-5342)

  • Home Equity Conversion Mortgages (HECM) 800-569-4287

  • The U.S. Department of Housing and Urban Development www.hud.gov





Safe Return Program

It is common for a person with dementia to wander and become lost.  The Safe Return program is a 24-hour nationwide emergency response service for individuals with Alzheimer’s or a related dementia that wander or has a medical emergency.  Call 888-572-8566 or visit online - www.medicalert.org - 1-800-432-5378

Another option to consider for those wanting help by pressing the button to receive two-way voice communication with the call center that works anywhere: iSafe Mobile Responder - 1-877-253-7899 - www.iSAFEbutton.com 

Salvation Army

  • Massachusetts Divisional Headquarters: 25 Shawmut Road, Canton MA 02021 or call 339-502-5900 or 617-542-5420 or visit their website - www.salvationary-ma.org 

Saving & Investing


  • FDIC - www.fdic.gov 

  • North American Securities Administrators Association can be an excellent resource by calling 202-737-0900 or visiting the website - www.nasaa.org 

  • Student Loan Assistance Unit - 888-830-6277 extension 2 - Providing help with student loan, servicing and debt issues through the Office of the Attorney General

  • US Securities and Exchange Commission by calling 800-SEC-0330 or the website - www.sec.gov 

Scams (where to find help)

             

  • Attorney General of Massachusetts - 617-727-2200 www.mass.gov/ago

  • Commodity Futures Trading Commission assists with problems in commodity futures, precious metals and foreign currancy trading - call 866-366-2382 or visit cftc.gov/consumerprotection - http://www.cftc.gov/index.htm

  • If you suspect you are a victim of consumer fraud or to learn more about scams and consumer protection contact the Attorney General's Office at 617-727-2200 or log online - www.mass.gov/ago/

  • Insurance Fraud Tipline: 617-573-5330 - this tipline takes calls pertaining to reports of fraud in any of the following areas: workers' compensation, motor vehicle insurance, disability, health care billing and unemployment insurance (available 24 hours)

  • Medicaid Fraud Tipline: 617-963-2360 for calls pertaining to abuse or neglect of a Long-Term Care Facility resident or fraud committed by a Medicaid provider (available 24 hours) - www.mass.gov/ago 

  • National Association of Attorneys General - naag.org - http://www.naag.org/ - 202-326-6000 located at: 2030 M Street NW, 8th Floor Washington DC 20036

  • National Association of Insurance Commissioners - naic.org - http://www.naic.org/ - provides assistance with insurance products or salesperson. 

  • Remember to always safe guard your personal information.  The local police department and local banks also maintain information regarding scams in the area.  Shred personal information rather than tossing it into the trash.

  • US Postal Inspection Services - protecting yourself from mail fraud and how to identify when you've been targeted - deliveringtrust.com - http://deliveringtrust.com/

  • Victim Witness and Assistance Division: 617-727-2200 - provides crisis assessment to victims and witnesses to facilitate their emotional, psychological, physical and financial recovery from victimization and ensures that victims and witnesses are provided with the rights and services mandated by the Victim Rights Law.  Visit the website www.mass.gov/ago  - One Office of the Attorney General Ashburton Place, Boston MA 02108

Self Help & Support Groups

  • Groupfind - www.groupfind.com  - 617-581-2600

  • Narcotics Anonymous may be reached at 1-866-624-3578 or online - www.centralmassna.org 

  • New England Region of Narcotics Anonymous - www.nerna.org 

  • 800-273-TALK

Senior Care Options (SCO)


Senior Care Options is a partnership between MassHealth and Medicare that provides a complete package of health care and social services for low income seniors.  No one is required to join and enrollment is voluntary.  A team of health professionals develops a plan of total individualized care for each member.  Services are provided by a network of medical and other professionals, including a primary care doctor, nurses, specialists, and a geriatric support coordinator, who are part of a senior care organization. 

The SCO program is available to elders age 65, eligible for MassHealth Standard, living in the service area and do not have end-stage renal disease. 

For enrollment information call 888-885-0484 

Senior Circuit Breaker Income Tax Credit

Certain taxpayers are eligible for a refundable credit on their state income taxes for the real estate taxes paid during the tax year on the residential property they own or rent in Massachusetts that is used as their principal residence.  Income levels apply and the property must be occupied as the principal residence. 

Call the state taxpayer service line at 617-887-6367 or 1-800-392-6089

Senior Information Hotline

For additional information about programs and resources for older adults in Massachusetts, call the Massachusetts Executive Office of Elder Affairs Age Info Hotline at 1-800-243-4636 or log on to the website - www.800ageinfo.com


SHINE (Serving Health Information Needs of Everyone) Mass.Gov

A State health insurance assistance program that provides free health insurance information, counseling and assistance to Massachusetts residents with Medicare and their caregivers.  

Minuteman Senior Services 781-272-7177 or 888-222-6171  https://minutemansenior.org/our-services/shine

Regional SHINE Program Office - 1-800-AGE-INFO (800-243-4636)

Bilingual counselors for SHINE issues:
Chinese - Chinese Golden Age Center 617-357-0226
Haitian Creole - Haitian American Public Health Initiative - 617-298-8076
Cape Verdean - Creole Immigrant Assistance Center - 508-996-8113
Khmer - Seton Asian Center - 978-683-7316
Portuguese - Immigrant Assistance Center - 508-996-8113
Spanish - Lawrence Council on aging - 978-794-5886
Vietnamese - Vietnamese American Civic Association - 617-288-7344
        
Sleep


  • Sleep Centers in Massachusetts can be located by calling 1-877-753-3742 or log online - www.goodnightmedical.com
  • To gain information regarding sleep specialists go to Sleep Education - www.sleepeducation.com - This website includes information regarding insomnia; sleep apnea; jet lag; narcolepsy; restless legs syndrome; shift work; snoring; in-lab sleep study; home sleep apnea testing; CPAP; healthy sleep habits and sleep breathing disorders

Smokers' Helpline

  • Free telephone counseling, information and referral services are available at the Massachusetts Smokers' Helpline at 1-800-Try-To-Stop or online - makesmokinghistory.org -  For assistance in English call 1-800-879-8678 and for assistance call 1-800-833-5256. - 1-800-QUIT-NOW - This location includes information on obtaining free of charge nicotine patches

  • The American Cancer Society may be reached at 1-800-227-2345 or visit their website - www.cancer.org 

  • The American Lung Association may be reached online - www.lung.org  - 1-800-LUNGUSA 

  • The Depart of Fire Services may be reached at 978-567-3380 or visit online - www.mass.gov - and can assist with using home oxygen safely.

Sober Housing

12 Step Education Program - Billerica - 617-645-7062

12 Step Education Program  - Woburn -  781-932-8711

12 Step Education Program of New England - Quincy - 978-360-0458

12 Step Education Program of New England - Saugus - 978-360-0458

Arch Project - Roxbury - 781-849-7722

Association for Sober Living - North Attleborough - 508-699-2800

Bobbie White House - Boston - 617-236-0998

Bowdoin Manor - Boston - 617-742-4354

Bristol Lodging - Taunton - 508-824-6899

Cambridge YWCA Residency Program - Cambridge - 617-491-6055

Canal House - Orleans - 508-240-7873

Cedar Lake Lodge - Falmouth - 508-564-4704

Champ House - Hyannis - 508-771-0885

Clean Slate - Malden - 781-838-0463

Coventry Street Program - Roxbury - 781-849-7722

Footsteps - Worcester - 508-756-8320

Hartford Manor - Dorchester - 617-442-8528

Jeffrey's House - Fitchburg - 978-770-7288

Jimmy Campo House - New Bedford - 508-994-0333

Joseph McAllaster House - Boston - 617-450-1357

Marine Manor - Plympton - 781-585-1787

Maris Center for Women - Salisbury - 978-462-2595

New Beginnings - Framingham - 508-370-3573

New England Transitions - Malden - 781-324-2043

New Horizon House - Quincy - 617-721-0282

Nueva Vida - Roxbury - 617-445-7411

Oxford House Belmont Ave - Springfield - 413-731-7242

Oxford House - Chelsea - 617-466-0929

Oxford House - Hyde Park - 617-276-3251

Oxford House Oak Grove - Malden - 781-322-5572

P.A.A.C.A. - Positive Action Against Chemical Addiction - New Bedford - 508-997-9051

Park Street - Dorchester - 617-825-1594

Paul Sullivan House - Jamaica Plain - 617-524-6057

Quincy Veteran's House - Quincy - 617-376-1195

Rockwell House - Dorchester - 617-825-8564

Rosie's Place Lodging House - Boston - 617-266-8678

Silver City - Taunton - 508-824-6899

Silver Street Inn Shelter - Greenfield - 413-774-7234

SMOC Sober House - Framingham - 508-879-6691

Springfield Rescue Mission Housing - Springfield - 413-732-0808

St. Helena's Congregate Living - Boston - 617-426-1719

Transitional Recovery Home - Jamaica Plain - 617-524-5967

Triangle House - Rockland - 781-871-2704

Trinity House - Boston - 617-567-5882

Tuttle House - Dorchester - 617-474-1294

Valentine Street Program for Women - Roxbury - 617-442-5239

Veterans Arms - Roxbury - 617-427-5306

Vineyard House - Vineyard Haven - 508-693-8580

Walnut House - Roxbury - 617-442-1002

YMCA Transitional Housing Program for Women - Worcester - 508-791-3181

YMCA Women's Collaborative Project - New Bedford - 508-999-3255

Website resources for sober living:
  • www.casaesperanza.org

  • www.jeffreyshouse.com

  • www.smoc.org

  • www.sober-recover.org

  • www.sober-recovery.org

  • www.paaca.org

  • www.champhomes.org

  • www.trianglehouse.org

  • www.aslsoberliving.com


Social Security

  • Workers who are 62 and older, people with disabilities, or the spouse and children of a deceased worker or worker with a disability who paid into the Social Security program may apply.  Call 1-800-772-1213 or log online - www.socialsecurity.gov - for details.

  • The National Association of Social Security Claimants Representative provides representation and advocacy for people seeking Social Security and Supplemental Security Income at 800-431-2804 or visit their website - www.nosscr.org - 800-431-2804 

  • To assist Social Security customers who are outside of the US or planning to leave the US - If you are not receiving benefits and would like to inquire about benefit eligibility you may write:  Social Security Administration, Office of International Operations PO Box 17775 Baltimore Maryland 21235-7775

  • The "Direct Express" card is a prepaid debit card offered to Social Security and Supplemental Security Income check recipients who wish to receive their benefits electronically.  You do not need to have a bank account to sign up for the card.  Call 1-877-212-9991 or visit online - www.usdirectexpress.com - for information.

For further information visit: www.ssa.gov  - call 1-800-772-1213 or TTY - 1-800-325-0778
You probably plan to receive Social Security benefits someday. Maybe you already do. Either way, you’ll want a
my Social Security account to:

  • Keep track of your earnings and verify them every year;
  • Get an estimate of your future benefits if you are still working;
  • Get a letter with proof of your benefits if you currently receive them; and
  • Manage your benefits:
    • Change your address;
    • Start or change your direct deposit;
    • Get a replacement Medicare card; and
    • Get a replacement SSA-1099 or SSA-1042S for tax season.

 The following link will provide information regarding working while collecting benefits: https://www.ssa.gov/pubs/EN-05-10069.pdf

Speech / Language




  • The National Library of Medicine includes articles and research about managing communication disorders following a stroke online - www.ncbi.nlm.nih.gov/pubmed/



  • A free Web search engine to locate scholarly articles may be found at their website - scholar.google.com 

  • To locate an ASHA-certified speech-language pathologist near you visit online - www.asha.org - or call 800-638-8255 - American Speech-Language-Hearing Association

State Bookstore

Call 800-392-6090, 617-727-2834 - www.sec.state.ma.us 
State Bookstore - State House, Room 116 - Boston MA 02133 

Stress Management

Helpful websites include:
  • Mental Help  - Mentalhelp.net - 1-800-273-TALK - Provides information regarding mental disorders; medical disorders; wellness and personal development; life issues; healthcare; treatments & interventions; lifespan develpment




Stroke

  • Call 911 if you have stroke symptoms:  one-sided weakness or sudden numbness; sudden trouble seeing; trouble speaking; sudden loss of balance or dizziness; sudden severe headache.  To learn more call the National Stroke Association at 1-800-787-6537 or log on to:
    • Stroke - www.stroke.org - includes information to locate a support group
    • Stroke Association - www.strokeassociation.org  - 300 5th Ave, Suite 6, Waltham MA 02451 - 781-373-4500 or 203-303-3357

  • Further information is available by calling 1-888-4-STROKE.

Substance Abuse Services

  • Contact the Massachusetts Substance Abuse Helpline at 1-800-327-5050.

  • The Mental Health and Substance Abuse Corporations of Massachusetts may be reached at 508-647-8385 or visit online
   www.mhsacm.org - Association for Behavioral Healthcare 251 West Central Street, Suite 21 Natick MA 01760 - 508-        647-8385

  • Narcotics Anonymous is an international, community based association of recovering drug addicts who provide peer support to those who desire to be drug-free - call 1-866-624-3578 or visit the website - www.centralmassna.org 

  • The Substance Abuse and Mental Health Services Administration may be contacted at 1-800-789-2647 or visit online - www.samhsa.gov 

  • Center for Substance Abuse Treatment 800-662-4357 877-767-8432)

  • Youth Central Intake and Care Coordination - state funded service helps parents and families access treatment for teens 617-661-3991 or 866-705-2807 www.healthrecovery.org

  • Massachusetts Substance Abuse Information and Education Helpline - free and confidential referral for alcohol and drug abuse problems.  Interpreter services available in over 140 languages. 800-327-5050 www.helpline-online.com

  • The Administrative Office of the Juvenile Court - 617-788-6550

  • Center for Adolescent Substance Abuse - Children's Hospital program provides medical diagnosis and intervention for teens. 617-355-2727 www.ceasar-boston.org



  • To locate a drug and alcohol treatment program nearest you call 800-662-HELP


  • www.cdc.gov - Centers for Disease Control and Prevention

  • www.samhsa.gov - Substance Abuse and Mental Health Services Administration

  • www.madd.org - 877-MADDHELP - 24 hour victim help line - topics include drunk driving; drugged driving; victim services and underage drinking - Massachusetts State Office - 25 B Street, Unit B - Burlington MA 01803 - 781-328-0002


Suicide Prevention

  • Signs of Concern:
    • Depression
    • Abrupt changes in behavior
    • Mood swings
    • Crying spells
    • Recent grief or losses
    • Changes in school or work performance
    • Giving away treasured belongings
    • suicidal threats
    • hopelessness
  • Ways a friend or loved one can assist: Listen; Insist on Honesty; Share feelings; extend a helping hand - TALK, LISTEN AND RESPOND - HELP IS AVAILABLE!

  • Call 1-800-SUICIDE (1-800-784-2433)

  • 1-800-273-TALK (1-800-273-8255)

  • 1-877-870-4673

  • The Mass Coalition for Suicide Prevention works to bring about awareness and mobilize community action in response to the public health crisis of suicide and self-injury and will also provide referrals at 800-273-8255 or visit online - www.masspreventssuicide.org  - state-wide advocacy and collaboration

  • A 24 hour helpline is available at 1-877-870-HOPE (1-877-870-4673).  For the teen helpline call 1-800-252-TEENS (1-800-252-8336).

  • The Samaritans is a not-for-profit volunteer organization dedicated to reducing the incidence of suicide by befriending individuals in crisis and educating the community call 617-247-0220 or 1-866-508-4357 or visit:

  • Merrimack Valley: 978-327-6607; Toll Free: 866-912-4673 or 866-912-HOPE

  • Teen Line: 978-688-8336

  • Samaritans Statewide Help Line 877-870-4673 (all lines are confidential) The Metrowest helpline may be reached at 508-875-4500.

  • Information regarding emergency services is also available at Boston Emergency Services Team at 800-981-4357.

  • The Edinburg Center services Woburn and is located at 1040 Waltham Street Lexington MA 02421 at 800-540-5806.

  • The National Mental Health Association may be reached at 1-800-969-6642.


  • Families for Depression Awareness - 395 Totten Pond Rd, Suite 404 - Waltham MA 02451 - 781-890-0220 or visit the website familyaware.org 

Suicide Survivors

  • The 24-hour Crisis Hotline may be reached by calling 1-866-912-4673.  A support group is also available for anyone who has lost a loved one to suicide.  "Safe Place" is a confidential, free support group led by a suicide survivor.  For further information visit the website  - fsmv.org - Additional support groups are offered by calling 1-877-870-4673 or 617-247-0220 or 508-875-4500 or visit online - samaritanshope.org 

  • Samaritans, Inc. 141 Tremont Street, Boston MA 02111 at 617-536-2460 or helpline: 1-877-870-HOPE or 1-800-252-TEEN
  • 24 hour helplines and support groups for survivors.

  • Samaritans Family Service, Inc. - 430 North Canal Street, Lawrence MA 01840 at 978-327-6671 or online - fsmv.org 

  • American Foundation for Suicide Prevention 120 Wall Street, 22nd Floor New York, NY 10005 at 212-363-3500 or 888-333-2377 www.afsp.org

  • Suicide Prevention Lifeline - 1-800-273-TALK or 800-273-8255

  • Suicide Prevention Program, Mass. Dept. of Public Health 250 Washington Street, 4th floor Boston MA 02108 at 617-624-5476

  • Suicide Prevention 617-624-5413 or online - www.violencepreventionagency.com  - 518-303-2472

  • Parents of Suicide  - www.parentsofsuicide.com - offers a site for parents of a suicide.  This site includes an area to publish memorial photos and stories.

Supplemental Security Income

Monthly checks are available for people who are 65 and older, who are blind or have disabilities and have very low income and assets. Call 1-800-772-1213 or log online - www.socialsecurity.gov  and select "Disability" and "SSI".

Support Groups

  • For those with brain tumors seeking a support group 617-726-1061

  • Breast Cancer:  781-744-8113 or 781-744-8113

  • Cancer patients and family members: 781-744-8113

  • Ostomy Association: 781-744-1030

  • Ovarian Cancer: 781-744-8113

  • Stroke Survivors and Caregivers: 781-744-1912

  • 800-273-TALK






Tax Information

Visit the website  - www.mass.gov/dor/ - or call the Massachusetts Department of Revenue's Customer Service Bureau at 800-392-6089. 

AARP Tax-Aide - 888-227-7669

Telecommunications

Relay provides a telecommunications link for consumers using different technologies that would otherwise be incompatible.  A Relay Operator reads TTY messages to someone using a voice telephone and types his/her message on a TTY for the other caller to read.
Contact Massachusetts Relay Service at 800-720-3479 (voice) or 800-720-3480 (TTY)

Telephone Discount

Lifeline is a government program that offers qualified people a discount on their monthly local telephone bill.  You may be eligible if you also participate in Mass Health, Fuel Assistance, Food Stamps and some of the other means-tested public benefits.  For information call 1-800-870-9999.


Telephone Equipment for People with a Permanent Disability

The Massachusetts Equipment Distribution Program provides residents with a permanent disability access to specialized telephones at a reduced cost or for free, depending on income.  These include hands free, cordless, or equipped with memory, amplification, text, or signalers call 800-300-5658.

Another information resource is Carroll Center for the Blind - Senior Vision Services - 770 Centre Street, Newton MA 02458 - 617-969-6200

Telephone/Cable Information
Department of Telecommunications and Cable - 1000 Washington Street, Suite 820 Boston MA 02118
617-305-3580 www.mass.gov/dtc
Dept. Telecommunications Consumer Division - 800-392-6066 or  

Tenant Rights


  • Except in owner-occupied two family buildings, it is against the law for a landlord to refuse to rent an apartment to someone because of the person's race, color, national origin, ancestry, gender, marital status, religion, age, sexual orientation, or military background, or because the person is blind, hearing impaired, or needs a guide dog.  If you have concerns contact the Civil Rights Division of the Attorney General's Office at 617-727-2200 

  • Massachusetts Commission Against Discrimination at 617-727-3990.  

  • Additional tenant information is available at the consumer hotline:  617-727-8400 or the AG-Elder Hotline:  888-243-5337 or log online - www.mass.gov/ago/

  • Senior Citizens Law Project provides free civil legal services to persons age 60 and older regarding housing and tenant's rights.  Call 617-603-1776 for information.

The Ride Transportation

  • The Massachusetts Bay Transportation Authority" offers THE RIDE, providing door to door transportation to eligible people who cannot use general public transportation.  Service is available 365 days at year from 6am to 1am (as of 2008). 

  • Call 800-533-6282 or 617-222-5123 or visit online - www.mbta.com 

Toll-Free Numbers

Dial the directory of toll-free numbers at 1-800-555-1212 to see if the company has a toll-free number listed.

Transportation

All Hours Home Healthcare - Transportation Assistance - 1-877-406-4245 or AllHoursHomeHealth.com
         
A Senior Charlie Card may be obtained at Back Bay Station or Downtown Crossing Station.  For further information call 617-222-3200 or 617-222-5438 or visit the website - www.mbta.com - MBTA Senior and Access Pass Office Back Bay Station 145 Dartmouth Street, Boston MA 02116

Blaire House of Tewksbury - 10 Erlin Terrace, Tewksbury MA 01876 - Transportation Services - 844-322-3648

Eastern Ambulance Service, LLC - 24 hour service 781-246-5223 - ambulance, chair care, bariatric transport www.easternems.com  - 888-511-2155

Massachusetts Bay Transportation Authority Ten Park Plaza Boston MA 02116-3974 or phone 800-533-6282 or 617-222-5123 or email - The Ride is a paratransit program, which provides door-to-door transportation to eligible people who cannot use public transit all or some of the time because of a physical, cognitive or mental disability. 

Massachusetts Registry of Motor Vehicles Driver's License Information PO Box 199100, Boston MA 02119-9100 www.mass.gov/rmv or 617-351-4500

MBTA Reduced Fare ID Cards information: Back Bay Station (Orange Line) 145 Dartmouth Street Boston and Downtown Crossing Station (Red/Orange Line) Chauncy Street Concourse, Boston - 617-222-5438 or 1-800-543-8287

Suburban Home Care Medride Corp. 1-866-MED-RIDE (1-866-633-7433) - 1050 Commonwealth Ave Boston MA 02215 or 170 Union Street, Lynn MA 01901 or 781-599-5200 - Service area includes Greater Boston, South Shore, North Shore, Metro West.  Types of Transportation includes: non-emergency;  Chaircar & Ambulatory; Doctor's Appointments; Adult Day Health Care; Dialysis; Hospital Discharge; Carry Up/Down Service

Wheelchair Escapes - specializes in travel based on your specific mobility needs - 603-382-3596 or 866-382-3596 www.wheelchairescapes.com  

The Massachusetts Bay Transportation Authority


  • Internet: www.mbta.com and email -  
  • Schedule & Fare Information: 617-222-3200; 800-392-6100
  • Additional contact numbers: 617-222-5438
  • Fare Information - 617-222-3200
  • "The Ride": 800-533-6282 or 617-222-5123
  • MBTA Police - 617-222-1212
  • MBTA Lost and Found - 617-222-5000

  • Information regarding senior mobility and transportation options is available at the AAA Foundation for Traffic Safety at 607 14th Street, NW Suite 201 Washington DC 20005 at 202-638-5944 or visit- www.aaafoundation.org 

Transportation - Ambulance Services

Action 781-665-2000

Cataldo 617-389-4331

MedTrans 781-246-3020


Transportation
(Buying a Used Car)

Check prices at http://www.nadaguides.com/ or http://www.kbb.com/

  • Fuel economy information can be found at:
    • EPA - www.epa.gov - United States Environmental Protection Agency
  • Safety information is available at:
    • NHTSA - www.nhtsa.gov - National Highway Traffic Safety Administration
    • Auto Safety - www.autosafety.org - The Center for Auto Safety includes information regarding auto defects; fuel economy; complaints; lemon law and highway safety

Odometer Law - Prohibits both dealers and private party sellers from turning back or readjusting the odometer or mileage indicated on any automobile offered for sale.  If a consumer can prove that the seller reset the odometer, the consumer can sue for $1500 or three times the amount of damages, whichever is greater, along with court costs and attorney fees.  Odometer tampering is also a criminal offense.

For information about the Lemon Law contact the Office of Consumer Affairs at 617-973-8787 or 888-283-3757

To check a dealer's complaint history call the Attorney General's Office at 617-727-8400 
Better Business Bureau at 617-426-9000

For information on auto safety problems and recalls: call the National Highway Traffic Safety Administration 800-424-9393

Transportation for Cancer Patients

The American Cancer Society volunteers provide free transportation to cancer patients throughout New England who need rides to and from their cancer treatments.  For information call 1-800-ACS-2345 or log on to their website  - www.cancer.org 

Transportation (Leasing a Vehicle)

Information is available at:
  • Lease Guide - www.leaseguide.com - Guide to smart car leasing

  • Lease Compare - www.leasecompare.com  - compare car lease and auto finance offers 



Transportation - Other Services:

Airports:
Logan International Airport - 1 Harborside Dr. East Boston - 800-235-6426  www.massport.com

New Bedford Regional Airport - 1569 Airport Rd. New Bedford - 508-991-6161  www.newbedford-ma.gov

Worcester Regional Airport - 375 Airport Dr. Worcester - 888-359-9672  www.flyworcester.com

Bus:

Greyhound - 800-231-2222

Accessibility Assistance - 800-752-4841

Boston South Station - 700 Atlantic Ave - 617-526-1801

New Bedford Station - 134 Elm St - 508-999-5211

Worcester Station - 2 Washington Sq - 508-754-1102   www.greyhound.com

Massachusetts Bay Transportation Authority (MBTA) - 

Route and Schedule Information - 617-222-3200  www.mbta.com

Peter Pan Bus Lines - Boston South Station - 700 Atlantic Ave - 800-343-9999 www.peterpanbus.com

Commuter Rail and Trains:

Amtrak - 800-872-7245 www.amtrak.com

Ferries and Water Transportation:

Boston Harbor Cruises - 617-227-4321 www.bostonharborcruises.com

Boston Harbor Islands - 617-223-8666 - 408 Atlantic Ave Boston www.bostonislands.org

City Water Taxi - 617-227-4320

MBTA Commuter Ferry - 617-222-6999 www.mbta.com

Rowes Wharf Water Transport - 617-406-8584 www.roweswharfwatertaxi.com

Salem Ferry - 978-741-0220

For Massachusetts Road Condition Information:

Central Mass - 508-499-5511

Metro Boston - 617-986-5511

Western MAss 413-754-5511








Used Vehicle Warranty Law

For information:
  • Massachusetts Government - www.mass.gov/ocabr/ - Consumer Affairs and Business Regulation - 617-973-8787 or 888-283-3757


  • or call the Consumer Hotline at 617-973-8787, or toll-free at 1-888-283-3757.

  • www.mass.gov/consumer

Used car donation - Purple Heart Service Foundation - 888-765-6623 - www.purpleheartcarsforvets.org - all cars accepted with free pick up.  The vehicle does not need to be in running condition

Utilities

  • Consumer laws protect residential customers with a documented financial hardship from electric or gas service shut off for the "winter moratorium" November 15th through March 15th (as long as service was not shut off prior to November 15th ).  Gas and electric utilities will not terminate service if anyone in the household, adult or child, has a serious physical or mental disorder and there is a financial hardship.  Gas and electric utilities will not terminate service if there is an infant under the age of one year and the family has a financial hardship.  There are also protections for seniors age 65 and over who are experiencing a financial hardship.  It is important to note that the customer still owes the company for any utility service provided.  Asserting a protection does not eliminate the amount owed, it only stops the company from terminating service.

  • For assistance with overdue utility bills, utility shutoff and restoring service that has been shut off call 877-886-5066 or 617-737-2836

  • Swan Society In Boston Inc. - 581 Boylston Street, Boston MA 02116 - 617-536-7951 - financial support for widows and single women currently age 65 or older living within a 25 mile radius of Boston.  The purpose is to help individual women to remain independent in their own living space.  Grants are for one-time, specific needs and not for on-going expenses.
  • National Energy Assistance Referral - 866-674-6327

  • United Way - 800-427-4626

  • Financial Assistance Programs include the "Eversource New Start" for those experiencing difficulties paying the utility bill with an income within 60 percent of the State Median Income Level.  For information call 866-315-2496.
www.eversource.com 

  • To learn about discount rates for Eversource customers contact Customer Service at 800-566-2080 or write to Eversource Customer Service One NSTAR Way NW200, Westwood MA 02090-9909.  If you are eligible for fuel assistance or if you are receiving certain benefits such as SSI, MassHealth or SNAP (food stamp) programs you may be eligible for a discount rate. 

  • To learn about energy saving products, loan rebates and incentives for energy-saving home improvements and a free home energy assessments contact Mass-SAVE by visiting the website - www.masssave.com 

  • For assistance with weatherization including air sealing, floor insulation, pipe and duct insulation and energy related repairs call the HEATLINE at 800-632-8175.

  • For information regarding the "Low Income Home Energy Assistance Program" call 800-632-8175 

  • To get financial assistance for residents who cannot afford their heating bills call 877-563-4645 or visit this website - www.citizensenergy.com  - JOE-4-OIL - Citizens Energy Corporation - 88 Black Falcon Ave, Suite 342, Boston MA

  • For information regarding the "Good Neighbor Energy Fund" call 800-334-3047 or visit online - www.magoodneighbor.org  - 25 Shawmut Rd, Canton MA 02021-1408 - 339-502-5900


  • Additional sources of help include Citizens Energy Corporation 1-877-563-4645.

  • Natural Gas Heat for low income families information - 1-866-GAS-9918.

  • To learn more about income eligibility programs call 866-537-7267 or visit the www.mass.gov website.

  • ABCD (Action for Boston Community Development) Energy Services are located at 110 Pleasant Street, 3rd Floor Malden MA 02148 - 781-322-6284 or 617-357-6012

  • Energy services are available at 788-322-4190 and Fuel Assistance may be reached at 781-322-6284

  • Menotomy Weatherization - 20 Academy Street, Suite 202 Arlington MA 02476 - 781-316-3436

  • Community Teamwork, Inc. 45 Kirk Street, Lowell MA 01852 - 978-459-6161 or 877-451-1082

  • Self Help Inc. - 95 Pine Street #6 Attleboro MA 02703  - 508-226-4192

  • Lynn Economic Opportunity Inc. 156 Broad Street Lynn MA 01901 - 781-581-7220

  • Department of Human Services - 51 Inman St Cambridge MA 02139 - 617-349-6252

  • Greater Lawrence Community Action Council - 978-664-6011

  • North Shore Community Action Programs, Inc. - 98 Main Street Peabody MA - 978-531-8810

  • Montachusett Opportunity Council Energy & Environment Services - 66 Day Street, Fitchburg MA 01420 - 978-342-7025

  • Action Inc - 47 Gloucester St, Gloucester MA 01930 - 800-696-9276

  • Quincy Community Action - 1509 Hancock Street, Quincy MA 02169 - 617-479-8181

  • Community Action - 145 Essex Street, Haverhill MA 01832 - 978-374-7660

  • Citizens for Citizens - One Taunton Green, Taunton MA 02780 - 508-823-6346

  • Worcester Community Action - 484 Main St, Worcester MA 01608 - 800-545-4577

  • Greater Lawrence community Action - 350 Essex St, Lawrence MA 01840 - 978-681-4950 


Utilities Contact Information:

Cable:
Comcast - 800-266-2278 www.comcast.com

RCN Residential - 800-746-4726 www.rcn.com

Verizon - 617-553-1111

Electric:
National Grid - 800-322-3223

For National Grid Power Outages & Emergencies - 800-465-1212  www.nationalgridus.com

Eversource - 800-592-2000 www.nstaronline.com

Gas:
Columbia Gas of Massachusetts - 800-688-6160

Liberty Utilities - 800-544-4944  www.libertyutilities.com

National Grid - 800-732-3400

National Grid - New Service - 877-696-4743  www.nationalgridus.com

Eversource - 800-592-2000

The Massachusetts Department of Public Utilities Consumer Division may be reached at:
One South Station, Suite 2
Boston MA 02110
617-737-2836 or 1-877-886-5066
Visit the website www.mass.gov/dpu 

Massachusetts Office of Consumer Affairs - 10 Park Plaza Suite 50170 - Boston MA 02116 - Administration 617-973-8700 or Consumer Hotline 617-973-8787 or 888-283-3757
www.mass.gov/consumer 






Veterans

  • Contact the City of Woburn Veteran's Agent for information - 781-897-5825

  • Another source for further information is the Department of Veteran's Services 600 Washington Street, Suite 1100 Boston MA 02111.

  • The Boston Veteran's Services Office is located at 43 Hawkins Street Boston MA 02114 or call 617-635-3037.  Visit the website - www.vabenefits.vba.va.gov 

  • For further VA benefits call 1-800-827-1000 or go online - www.va.gov 

  • The Department of Veteran's Services may also be reached at 617-210-5480 or visit their website - www.mass.gov/veterans/ 

New England Center for Homeless Veterans - 17 Court Street, Boston MA 02108 - 617-371-1708 or visit www.nechv.org

Veterans Aid & Attendance Pension Benefit to Purchase Home care Services


Assistance available includes: bathing; dressing; getting out of bed; meal preparation; laundry; light housekeeping; shopping; assistance getting to physician visits. Contact the Director of Veterans Services at 781-897-5825 or contact American Veterans Care Coordination at 855-380-4400 or visit the website  - homecareforveterans.com 

Visit the website VeteranAid.org

Contact the City of Woburn Veterans Agent at 781-897-5825

Veteran's Dial-A-Lawyer Program

This is a free program as a public service through the Massachusetts Bar Association. - www.massbar.org - or call 866-627-7577 for further information regarding the MBA.

Veterans Cemeteries

  • Veterans are entitled to a free burial in a national cemetery and a grave marker.  Spouses and dependent children are also entitled to a lot and marker when buried in a national cemetery.  There are no charges for opening or closing the grave, for a vault or liner, or for setting the marker in a national cemetery.  Contact Veterans Affairs at their website  - www.cem.va.gov - or call 1-800-827-1000.

  • The Massachusetts National Cemetery is located at Connery Ave. Bourne MA 02532 or call 508-563-7113.

  • The Massachusetts Veteran's Memorial Cemeteries are located at Agawam MA 01001 - call 413-821-9500 or 111 Glenallen Street, Winchendon MA 01475 or call 978-297-9501 or visit the website - www.mass.gov/veterans/

  • For military honors at funerals
    • Army - 888-325-1601
    • Air Force - 781-377-4850
    • Coast Guard - 617-223-3485
    • Marine Corps - 866-826-3628
    • Navy - 860-694-3475

Veterans Housing

There are two "Soldiers" Homes in Massachusetts:
  • Holyoke: Call 413-532-9475 or visit their website  - www.mass.gov 

  • Chelsea: Call 617-884-5660 or visit online. - www.mass.gov 

  • New England Center for Homeless Veterans - 17 Court Street, Boston MA 02108-2601 - 617-371-1800 - www.nechv.org 

Veterans In-Home Senior Care

As a United States Veteran, you and your spouse are eligible to receive Veterans Administration benefits to help pay for long term elder care services.  Under the "Aid and Attendance Pension Benefit" the Veterans Administration offers assistance to United States Veterans and/or their spouses to help pay for care in the home. 

Call 951-325-8651 or visit the website - www.veterans-express.com -  for details. 

For assistance or questions regarding the application process call 781-569-6700 to speak with the "Senior Helpers - Caring In-Home Companions".

Veterans Medical Foster Home Program


  • Medical Foster Home Program Coordinator: 781-687-2706

  • Edith Nourse Rogers Memorial Veterans Hospital Bedford MA 01730


  • Medical Foster Home finds caregivers in the community who are willing to take a veteran into their home and provide 24-hour supervision as well as needed personal assistance.  The expectation is that this is a long-term commitment, where the veteran may live for the remainder of his or her life.  The caregivers are paid based upon the level of care needed, ranging from someone with dementia with some dependence in activities of daily living, to someone who may be incontinent, bed-bound, and has more intensive care needs.

Visually Impaired Resources

  • Access Center - Boston Public Library, Copley Square - 66 Boylston Street, Boston MA 02116
     617-536-5400 ext. 2295 - Loan of large print, braille books.

  • American Council of the Blind - 800-424-8666

  • American Foundation of the Blind - 800-232-5463

  • Bay State Council of the Blind - 57 Grandview Ave, Watertown MA 02172
     617-923-4519

  • Boston Center for Independent Living - 60 Temple Place 5th floor, Boston MA 02111
     617-338-6665
     Boston Center for Independent Living - bostoncil.org 

  • Braille & Talking Book Library
     Perkins School for the Blind - 175 North Beacon Street, Watertown MA 02472
     617-972-7240 or 1-800-852-3133
     http://www.perkinslibrary.org/

  • Carroll Center for the Blind - 770 Centre Street, Newton MA 02458
     617-969-6200 or 800-852-3131
        
  • Catholic Charities - 75 Kneeland Street, 8th Floor, Boston MA 02110
     617-482-5440
     Catholic Charities  - www.ccab.org 

  • Center for Applied Special Technology - 40 Harvard Mills Sq, Suite 3, Wakefield MA  01880
     781-245-2212

  • Deafblind Contact Center - 215 Brighton Ave, Allston MA 02134
     617-254-4925

  • Descriptive Video Service (DVS)
     WGBH Educational Foundation - One Guest Street, Boston MA 02135
     617-300-2000
     Descriptive Video Service (DVS) - main.wgbh.org - Media Access Group at WGBH providing access to media for people with disabilities 

  • Family Service of Greater Boston - 31 Heath St, Jamaica Plain MA 02108 - 
      617-523-6400

  • Foundation Fighting Blindness - 800-683-5555

  • Ferguson Industries for the Blind - 11 Highland Ave, Malden MA 02148
     781-324-1800

  • Greater Boston Aid to the Blind - 1980 Centre St, Boston MA 02132 – 
      617-323-5111

  • Greater Boston Diabetes Society - 1980 Center Street, West Roxbury MA – 
      617-323-5111

  • Helen Keller Center for Deaf-Blind Youth and Adults
      New England Regional Office -152 Lincoln Rd, Lincoln MA 01773
      781-259-7100

  • Library for the Handicapped - 800-829-0500

  • Lions Club Belmont - 1 Common Street Belmont MA 02478 - 617-484-9816

  • Lions Club Natick 9 Lincoln Street, Natick MA 01760 - 508-653-9446

  • Lions Club Somerville 9 Washington Street 617-293-2016

  • Woburn Host Lions - www.Woburnlionsclub.org - PO Box 81 - Woburn MA 01801

  • Lions International - 300 W 22nd St, Oak Brook 60523 - 630-571-5466

  • Lowell Association for the Blind -169 Merrimack Street, Lowell MA 01852
      978-454-5704
      http://www.lowellassociationfortheblind.org/

  • MABWorks - 51 Spring Street, Watertown MA 02472
      617-738-5110
      MABWorks - www.mabcommunity.org  - MAB Community Services provides information regarding brain injury; developmental disablility; vision rehabilitation
     (employment training program & independent living assistance)

  • Mass Assistive Technology Partnership
      Children's Hospital 1295 Boylston Street, Suite 310  Boston MA   02215 
      617-355-7820

  • Mass Commission for the Blind - 600 Washington Street, Boston MA 02111 - 617-727-5550

  • Massachusetts Department of Education - 350 Main Street, Malden MA 02148

  • Mass Lions Eye Research Fund PO Box 6050, New Bedford MA 02742

  • National American Resource Line for Braille - 800-272-4553

  • National Braille Press - 88 St. Stephen Street, Boston MA 02115
      617-266-6160 or 888-965-8965
      http://www.nbp.org/

  • National Eye Care Project Helpline - 800-222-3937

  • North American Resource Line for Braille - 800-272-4553

  • Northeast Vision Consultants - PO Box 486, Sharon MA 02067
      781-784-0642

  • Perkins Products - 37 Fifield St, Watertown MA 02742 - 617-972-7308

  • Perkins School for the Blind - 175 North Beacon Street, Watertown MA 02472
     617-924-3434 or 617-972-7376
     http://www.perkins.org/

  • Prevent Blindness Amercia - 800-221-3004

  • Talking Information Center - 130 Enterprise Drive, Marshfield MA 02050
      781-834-4400 or 800-696-9505
      http://www.ticnetwork.com/

  • Prevent Blindness America - 800-221-3004

  • Recorded Magazines - 888-724-6423

  • Sight & Hearing Association - 800-992-0424

  • Vision Coalition Massachusetts - 100 Cummings Center #330C, Beverly MA 01915
      978-524-9500
      http://www.thevisioncoalition.org/

  • Vision Council of America - 800-424-8422

  •  Visions of Independence - 34 Crest Road Way, Sharon MA 02067
      781-784-3320
      Visit online - visionsofindependence.org 

  • Veteran's Administration: Visual Impairment Services - 605 Lincoln St, Worcester MA 01605
      508-856-0104

  • Vision Resource Library
      Massachusetts Hospital School - Accessible Instructional Materials - 3 Randolph Street, Canton MA 02021
      http://mavisionlib.org/

For telephone equipment designed for the visually impaired contact The Massachusetts Commission for the Blind - Registration Department - 48 Boylston Street, Boston MA 02116 or call 800-300-5658

Vision Rehabilitation Center

  • The Massachusetts Eye and Ear Infirmary offers the Vision Rehabilitation Center to provide comprehensive evaluation; occupational therapy; magnification; visual aid technologies and adjustment to vision loss.  For further information call 617-573-3202 or 617-573-4177 at 243 Charles Street, Boston MA  02114 or visit online - meei.medtouch.com 

  • The Commission for the Blind provides rehabilitation and support services at 617-727-5550 or visit  online - www.mass.gov  - 800-392-6450 - MCB Boston Office, 600 Washington Street, Boston MA 02111

Voter Registration


  • The National Voter Registration Act of 1993 requires MassHealth to give members an opportunity to register to vote.  If you would like a mail-in voter registration form call the MassHealth Customer Service Center at 1-800-841-2900.  When you receive the form, fill it out and send it to your city or town hall.

  • Additional information is available at the Elections Division - Offices of the Secretary of the Commonwealth at One Ashburton Place, Room 1705 Boston MA 02108 or call 617-727-2828 or 1-800-462-VOTE or visit the website  - www.secstate.ma.us/ele/ - or call 1-800-392-6090

  • For information regarding military and overseas voters/special status is available online - www.sec.state.ma.us/ele/elemil/milidx.htm 

  • You may also complete a voter registration application at the Registry of Motor Vehicles while applying for or renewing a driver's license.

  • Where do I vote? Call 617-727-282

  • To apply for an absentee ballot - Contact the City Clerk.  Applications may be mailed or hand delivered.






Weatherization Rebate

If you are considering adding wall insulation, attic insulation or air sealing to your home, you may be eligible for rebates up to $1,500 from Eversource Gas for home upgrades.  Call 1-800-654-5833 for information.

800-592-2000

West Nile Virus

For information concerning testing in birds and to report a dead bird, contact the Massachusetts Department of Public Health at 866-MASS-WNV or for additional information concerning the West Nile Virus call 866-627-7968

or visit the Department of Public Health website  - www.mass.gov/eohhs/gov/departments/dph/ 

Wills

  • Please obtain legal advice when writing a will. Contact your own attorney 
    • The Law - www.thelaw.com  - Legal Help and Information - online law guide includes the topics of: auto & car accident law; bankruptcy & debt law; business & incorporation; child custody; child support; criminal law; DUI/DWI & drunk driving; employment & labor law; family law & divorce law; government & military benefits; immigration law & visas; IP - copyright/TM/Patent; landlord & tenant law; lawsuits & small claims court; personal injury and accident law; medical malpractice law; real estate and foreclosure law; social security/SSDI & SSI; traffic tickets/speeding tickets; workers compensation benefits 
    • NOLO - www.nolo.com - Internet legal website

  • When writing a will an adult must be in sound judgment and mental capacity and the document must clearly state that it is your will.  An executor of your will, who ensures your estate is distributed according to your wishes, must be named.  Having a will notarized or recorded can safeguard against any claims that your will is invalid.  To be valid, you must sign a will in the presence of at least two witnesses who are over age 18 and competent and also totally "disinterested" in the will. 

  • Witnesses should be carefully selected.

  • Review your will often and especially when the value of your assets changes, you marry, divorce or remarry, you have a child, you move to a different state, the executor of your will dies or becomes incapacitated, one of your heirs dies or the laws affecting your estate change.

Woburn Helpful Telephone Numbers

  • Assessing - 781-897-5830
  • Auditor - 781-897-5860
  • Board of Health - 781-897-5920
  • Cemetery - 781-937-8297
  • City Clerk - 781-897-5850
  • Conservation - 781-897-5933
  • Council on Aging -781-897-5960
  • Engineering - 781-897-5880
  • Fire Department, Non-emergency - 781-897-1380
  • Fuel Assistance - 781-322-6284
  • Historical Commission - 781-897-5898
  • Housing Authority - 781-935-0818
  • Inspection Services - 781-897-5840
  • Mayor's Office - 781-897-5901
  • Planning Board - 781-897-5817
  • Police Department, Non-emergency - 781-933-1212
  • Public Library - 781-933-0148
  • Public Schools, Superintendent - 781-937-8233
  • Public Works - 781-897-5980
  • Recreation - 781-897-5805
  • Treasurer & Collector - 781-897-5813
  • Veterans Services - 781-897-5825
  • Woburn City Hall - 781-897-5800 

Woburn Police Department

  • 25 Harrison Ave. Woburn MA 01801

  • For emergencies dial 911.  For non-emergencies call 781-933-1212.

  • Psychiatric Emergency Services are available through Advocates at 800-540-5806 www.advocatesinc.org  - 24 hour crisis support 1-800-640-5432.  Services include: addiction recovery; autism services; brain injury; counseling & psychiatry; day & employment services; deaf services; developmental services; elder services; family & caregiver services; mental health recovery; residential services

  • Woburn District Court - 781-935-4000


Youth Services

Camp Wonderland 186 Massapoag Ave Sharon MA 02067 - www.campwonderland.org 339-502-5900 or 339-502-5973 campwonderland.org - offers affordable summer camping experience for youth.


National Runaway Switchboard - 800-621-4000 - provides 24/7 hotline for runaway/homeless youth and their family members

Index

 A-

AARP

Abuse- Resources for Prevention

Activities of Daily Living

Addiction - Information and Treatment services

Aging Information by region

Aid and Attendance - Veteran and Widowed Spouse Program

AIDS Information

Al Anon and Alateen

Alcoholics Anonymous

Alcohol and Drug Use Helpline (Sober Housing)

Alzheimer's

American Cancer Society Research Network

American Seniors Housing Association

Animal Care and Spay/Neuter Programs

Arthritis

Assisted Living -  Area Locations

Assisted Living Resources

Assistive Technology

Asthma

Attorney General's Elder Hotline

Audiology Services

 

B-

Balance Center

Bank Information

Battered Women Support Services

Benefits

Bereavement

Better Business Bureau

Blindness

Bipolar Disorder and Depression

Blood Pressure

Breast Cancer Research

 

C-

Cancer

Car-Buying Resources

Car Donation

Caregiver Homes

Caregiver Resources

Cell Phone Services

Census Information

CharlieCard

Cholesterol

Citizen Information Service

Clutter Control for the Home

Collection Agencies

Communication

Community Service Networking

Consumer Affairs Hotline

Congregate Housing

Continuing Care Retirement Communities

Consumer Action

Consumer Advocacy

Coping with Disaster

Counseling

Councils on Aging

Credit Card Information

Crisis Hotline

 

D-

Deafness and Hearing Aids

Debt Management Assistance

Declutter the Home

Dementia

Dental Services

Department of Developmental Services

Department of Public Health

Department of Transitional Assistance

Depression

Detox Programs

Diabetes

Dial-A-Lawyer

Disabilities

Discrimination

Diversity

Donation

Do Not Call Registry

Domestic Violence Hotline

Domestic Violence Housing

Domestic Violence Resources

Driving

Driving Evaluation Programs

Drivers License Programs

Driver Safety Information

 

E-

Education

Elder Abuse Hotline

Elder Hotline

Eldercare Locator

Elder Service Agencies

Emergency Aid to the Elderly, Disabled and Children

Emergency Disaster Training

Emergency Response System

Emergency Shelter

Employment

End of Life Care

Energy Efficiency Programs

Executive Office of Elder Affairs

Exercise

Eye Care Program

 

F-

Fair Debt Collections

Fake Check Scams

Family Skill Building and Childcare Issues

Financial Planning

Financial Resources

Fire Safety

Flu Prevention

Food Pantry

Food Safety

Food Resources

Foreclosure

Fraud and Scam Protection

Free Publications

Fuel Assistance

Fuel Economy

Fuel- Natural Gas

 

G-

Geriatric Care Managers

Geropsychiatric Care

Glaucoma

Grief Support Services

Grocery List

Group Adult Foster Care

Guardianship

Guide to Senior Housing and Care

 

H-

Hard of Hearing Advocates

Health and Human Services

Health Care Information

Health Care Proxy

Health Insurance

Hearing Aid Assistance

Hearing Dog Service

Hearing System in Building

Heart or Risk-Related Information

Heroin Education Awareness

High Blood Pressure

Hoarding

Home Care

Home Improvement

Homeless Adolescence

Homeless Shelters and Services

Home Modification Funding Sources

Home Modification Loan Program

Home Monitoring Devices

Home Repair

Home Safety

Hospice

Hospice Care

Hospitals

Hospitals with Gero-Psychiatric Units

Hotline/Helpline Numbers

Housing Assistance

Housing for People with Disabilities

Housing for the Deaf

Housing Information Resources

Housing for Sober Living

Housing for Women

 

I-

Identity Theft

Immigrants

Immunizations

Independent Living Centers

Injury Prevention and Control Program

Insurance Tips

Internet Information

Investing

 

K-

Kidney Issues

 

L-

Languages

Lawyer Referral Services

Legal Help

Legal Issues

Legal Services for the Disabled

Leukemia and Lymphoma Information

LGBT

Long Term Care

Low Vision Clinics

Low Vision Sources

 

M-

Massachusetts Association of Older Americans

Massachusetts Association of Counsils on Aging

Massachusetts Department of Social Services

Massachusetts Executive Office of Elder Affairs

Mass Health Customer Service Center

MassMedLine

Massachusetts Senior Action Counsil

Medicaid

Medicaid and Children’s Insurance Program

Medical Alert

Medical Equipment

Medical Library

Medical Facilities

Medically Induced Trauma

Medicare

Medicare Applications

Medicare/Medicaid Outreach and Education Program

Medication Questions

Memory Care Assisted Living Facilities

Memory Clinics

Mental Health

Middlesex District Attorney

Minuteman Senior Services

Moving

Multi-Lingual Services

 

N-

Narcan

Narcotics Anonymous

National Do Not Call Registry

National Institute on Aging Information Center

NSTAR

Nursing Homes

Nursing and Rehabilitation Centers

Nutrition

 

O-

Office of the Governor

Oil Heating

Ombudsman

Overeaters Anonymous

 

P-

Parkinson’s

Parental Stress

Personal Assistance Services

Pension Benefits

Personal Care Attendant

Personal Health Record

Pets

Physiatrist

Physicians

Poison Center

Postal Service
Prescription Medication

Prescription Advantage

Products for Independent Living

Prostate Cancer

Public Health Services

Public Housing

Public Records

Publicity Funded Benefits

Psychiatric Care and Medication Management

 

R-

Ramps & Home Medication

Rape Crisis Center

Recalls

Recycling and Help with Downsizing

Refugee Information

Rehabilitation Commission

Renting an Apartment in Massachusetts

Rent Assistance

Rest Homes

Retirement Locations

Retirement Planning

 

S-

Safe Return Program

Salvation Army

Saving & Investing

Scams

Self Help & Support Groups

Senior Care Options

Senior Circuit Breaker Income Tax Credit

Senior Information Hotline

Sleep

Smokers’ Help

Sober Housing

Social Security

Speech

State Bookstore

Stress Management

Stroke

Substance Abuse Services

Suicide Prevention

Suicide Survivors

Supplemental Security Income

Support Groups

T-
Tax Information

Telecommunications

Telephone Discount

Tenant Rights

The Ride Transportation

Toll-Free Numbers

Transportation

Transportation- Ambulance Services

Transportation for Cancer Patients

 

U-

Used Vehicle Warranty Law

Utilities

 

V-
Veterans

Veterans Cemeteries

Veterans Housing

Veterans In-Home Senior Care

Veterans Medical Foster Home Program
Visually Impaired Resources

Vision Rehabilitation Center

Voter Registration

 

W-

Weatherization Rebate 

West Nile Virus

Wills

Woburn Police Department

 

Y-

Youth Services